Express Scribe for Verbatim Transcripts
Pros
- Cost efficient - This is a fairly low-cost transcription software that can be downloaded quickly via web
- Easy to use - New users can get the hang of this software pretty quickly
- Customizable - Foot pedal controls and other preferences can be set based on what feels intuitive to the user
Cons
- Interface - The look and feel of the software is quite dated and could use a refresh
- Enhancing audio - When we need to manipulate an audio file to try to enhance it (amplifying, for example), we have to use another program to do so
- Hotkeys - Setting up hotkeys may not be as intuitive for new users as would be ideal
Most Important Features
- Low cost
- Easy to use
- Minimal tech support
Return on Investment
- Very few 'inaudibles' (spots where we're unable to decipher what was said)
- Transcribing allows analysts to read scripts rather than listen to audio files, which saves time and money
- Low cost of software
Other Software Used
Microsoft 365 (formerly Office 365), Audacity



