Exact Online - Not for the small business (and also not for the bigger ones).

Rating: 4 out of 10

March 13, 2020

Use Cases and Deployment Scope

We used it for our bookings and CRM. Right now some of our clients use it and we help with API connections/migration/or setup. By automating bookings with other systems, or connecting it with order systems and use it as a ERP solution.

Sadly it does not address business problems, because most clients want to switch over to other systems. Exact Online has many flaws and for my feeling falls greatly behind the competition. I tried to like it but no.

Pros

Complete pack with many options, use it as CRM, ERP or simply for your bookings.
Many connections with external programs, webshops, etc.
Automatic backups.

Cons

Support... It's bad, and when you want to stop or step back it's near impossible.
Price, they tend to increase it without warning, and with all the extras it goes up fast.
If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.

Likelihood to Recommend

If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...

Mike Koolwijk

Marketin Automation and SEO Specialist in Marketing at Klantenfabriek.nl (1-10 employees)

Vetted Review