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EvolutionX

Score8.2 out of 10

31 Reviews and Ratings

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What is EvolutionX?

EvolutionX is a B2B ecommerce solution from ECI Software Solutions, built for distributors, manufacturers, and wholesalers in markets including business supplies, industrial, electrical, plumbing, gas and welding, and medical supplies.

Categories & Use Cases

Media

Screenshot of EvolutionX admin and customizable dashboard
Screenshot of EvolutionX user roles
Screenshot of EvolutionX product overlay feature
Screenshot of EvolutionX marketing badges
Screenshot of EvolutionX labels for segmentation
Screenshot of EvolutionX pricing tools
Screenshot of EvolutionX abandoned carts feature
Screenshot of EvolutionX drag-n-drop widget layout
Screenshot of EvolutionX built-in app store
Screenshot of EvolutionX product search settings
Screenshot of EvolutionX jump to feature to quickly navigate the admin
Screenshot of EvolutionX customer dashboard example
Screenshot of EvolutionX quicklist example

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Screenshot of EvolutionX admin and customizable dashboard

Key Features

Learn about the best (and worst!) features EvolutionX has to offer, as determined by TrustRadius' reviewers.
Based on 31 ratings of EvolutionX's features
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Top Performing Features

  • Inventory management

    Includes tools or integrations for managing inventory.

    Category average: 7.8

  • Order processing

    Includes tools or integrations for order processing.

    Category average: 8.2

  • Product catalog & listings

    Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

    Category average: 8.3

Areas for Improvement

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.5

  • Product variations

    Products with variations or configurable options are easy to list and easy to browse.

    Category average: 8.1

  • Branding

    Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

    Category average: 7.7

Reviews

What users are saying about EvolutionX.
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EvolutionX at CBS Bahamas

Incentivized
Brent Burrows IIView profile
VP Retail & Sales in Sales at CBS Bahamas (51-200 employees employees)

Use Cases and Deployment Scope

We use EvolutionX to power our eCommerce store - and our online shopping. EvolutionX allows us to serve our customers online - both B2B and B2C - and provides them with a whole suite of powerful tools (online shopping, account management, etc). We love it because it gives our store a much broader reach, allowing us to effectively sell our products throughout The Bahamas.

Pros

  • Online Shopping
  • Customer Account Management
  • Easy-To-Use Admin & Website Builder
  • Awesome Customer Support

Cons

  • More integration options in the app store.
  • Better functionality with Spruce Accounts - the onboarding / account creation process can be improved to be a bit more seamless.

Return on Investment

  • Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
  • Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
  • Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Other Software Used

Shiptrack, Zendesk Suite, Spruce

EvolutionX makes it easy to be professional

Incentivized
Kara Rubenfeld
Marketing Director & Ecommerce in Marketing at King Lumber (11-50 employees employees)

Use Cases and Deployment Scope

Why we chose EvoX with Spruce POS integration? Our customers are contractors working for multiple clients. Clients constantly call for missing invoices, have questions about orders, deposits & material lists (including purchase history). The portal gives customers access to vital information & frees up our staff for sales. Our customers love the portal. They find it easy to navigate and like to make payments before the due date, using credit card or ACH. I love that I can login from the storefront and "see what the customer sees". I can help them to navigate the portal. Evo X makes it easy to upload art, create banners, content pages and layouts that look professional without hiring a design team! I post weekly blogs and events - I love that I can refresh the content as needed. The platform will redirect content based on my edits. Even the most inexperienced site builder will find the product user friendly. (I had basic knowledge of the process and no specific art or web design training prior.) The process for adding brands, links, html and products is fool proof. EvoX is a user-friendly product. I am doing the entire site myself, and it's manageable. The support team have been with us 100%!

Pros

  • blog posts are very easy
  • connects customers with their account documents
  • we receive payments before due date without contacting clients
  • tools to build pages & content are easy to use

Cons

  • tutorials do not always cover all the questions
  • when I find an issue with dev I find it best to add lots of documentation as it might be a new issue with our branch
  • Before we did anything we should have gone through our inventory completely...that has been a major setback for us...bc it's not organized for online sales

Return on Investment

  • no need to chase customers for payment they go to portal and make payments
  • customer satisfaction. They love access and say they are so happy we are doing this.
  • SEO & google hits for links and sites we have brings in new business
  • Can take orders and answer questions even when we are not here!!!
  • Can work on and access the site anywhere.

Integrates with DDMS for real time account balances

Incentivized
Josh Seymour
General Manager at ADK Tool Commercial Sales Business Supply (51-200 employees employees)

Use Cases and Deployment Scope

I use EvolutionX as our website provider, it allows us to process orders AND customers can pay their invoices right from their account

Pros

  • Super fast platform
  • Integrates with DDMS for real time account balances

Cons

  • Easier data extraction from DDMS for someone thats not super computer saavy
  • more support staff, for quicker issue resolution

Return on Investment

  • We've only been fully on for 5 mos, but we can see the benefit of freeing up our sales reps for coldcalls
  • the ability for customers to pay their accounts on line has decreased our AR departments calling and chasing payments

Other Software Used

Epicor Eagle

Webstore management with EvolutionX

Incentivized
Chris PerkinsView profile
eComm admin in Information Technology at Travis association for the blind (201-500 employees employees)

Pros

  • Order processing
  • Webstore managment
  • Reporting

Cons

  • Order tracking
  • Invoicing
  • 3pl integration

Return on Investment

  • Increased orders
  • increased order value
  • Saves time

Some Gains with EvolutionX But Support and ROI Still Lacking

Incentivized
Verified User
Administrator in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

We use EvolutionX to bring our in-store offerings online, making them available for delivery or in-store pickup. It's a vital communication tool for our customers, keeping them informed about new products and current promotions. Additionally, it allows customers to conveniently view and pay their orders, invoices, and statements online. The website enhances our professional image and builds customer trust—something that's increasingly expected in today's market.

Pros

  • Easy use for those that have never built a website before.
  • Pulls live data for pricing and stock qty from spruce.
  • Someone from EvolutionX is assigned to the account to assist with questions and issues that might arise.

Cons

  • More store themes or improved ability to alter the theme.
  • Improved menu creation functions. Menus feel basic and hard to create multiple drop down menus from the menu bar. This would help better organize information for easy access to the customer.
  • Make easy for store items to be pulled by google for googles online marketplace. We have found no way to get our items to pull in the google merchant center. Google has recently made some changes that have helped here but still a vast majority of items are not being pulled.
  • We enjoy using groups and badges but it feels like unnecessary steps to get them all placed. Creating the group, then creating the badge seems like it could all be done in one area. It would be nice to be able to assign multiple groups to the same badge if needed.
  • Configurable product groups and master products are also great functions but are time consuming to set up, it would be nice to see this somehow streamlined into one screen to get all set up. Currently you have to bounce between three screens just to get things working.
  • Improved Product Management. Adding in a sequential edit function and easier filtering to find and isolate products needing to be edited.
  • Move the "location" selection away from the top of the screen. This is lost to shoppers, they either are just not seeing it or it is not easy to understand that you click to change. I find homedepot.com places this right next to the search bar and that seems to be highly effective. It would also be nice to add the closing time for the selected location next to it as well, similar to how homedepot is doing it.
  • Improve the shipping functions. This has been a difficult pinch point, really seems to be keeping people from pulling the trigger and ordering. We switched to a UPS api for a bit, but the rates where outrageous and way over what we actually paid. I am sure it comes to rate negotiated with UPS, but with many companies already offering pre negotiated rates we would rather opt to use an API from shippo or pirateship that displays already low rates. Being able to easily trim down your shipping radius would be nice. Store to door delivery we say 30 miles, but had to individually find and place rules for each zip - this seems like it could be better handled with a radius and a computer pulling the needed data for that radius.
  • Don't automatically opt customers in for added paid services. I may not have the best understanding of this new ada requirement and this new audio thing but from what I read it seems everyone is automatically put on it and we have to get in and cancel in order to avoid the extra charge. This I dont even believe was sent in an email but only on the EvolutionX messenger. I will be honest, we deal with so many different messengers / social platforms that adding this in as the main point for communication does not work for us and will always be an afterthought. We do always have email open, this would be the easy way to reach the customer in my opinion.

Return on Investment

  • Our return on investment (ROI) with EvolutionX has historically been disappointing, a concern we previously raised. Unfortunately, the response from Niall came across as defensive and unconstructive, with the only suggestion being to offer free shipping to boost sales. With the exception of Amy-Lee, we haven’t felt that EvolutionX has shown a strong commitment to our online success. That said, we’ve seen some improvement in ROI over the past month, primarily due to enhanced visibility on Google’s shopping platform—progress that appears to be driven by Google’s own updates rather than EvolutionX initiatives. If EvolutionX could develop better integration with Google Shopping, we believe many small retailers could benefit significantly. Simplifying that connection could be a major differentiator for the EvolutionX platform.
  • EvolutionX has been valuable in communicating our full range of products and services to customers. While some of the resulting in-store sales may be difficult to directly track, we believe the increased visibility has contributed to additional revenue opportunities.
  • I believe EvolutionX has helped reduce the volume of incoming customer calls, allowing our employees to focus on higher-value tasks. This shift has contributed to improved efficiency and overall profitability.

Other Software Used

Canva, Microsoft 365, ChatGPT

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