TrustRadius Insights for ETQ Reliance QMS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found that this product is incredibly useful in a variety of situations. First and foremost, it excels as a tool for organization. Customers have praised its ability to help them stay on top of tasks and deadlines, providing a clear overview of their responsibilities. Additionally, the product has proven valuable for collaboration and team communication. Users have reported that it streamlines workflows and facilitates efficient collaboration by allowing team members to easily share files, exchange feedback, and track progress.
Furthermore, this product has been praised for its versatility in different industries. From marketing teams to software developers, users from various fields have found value in its features. Its customizable nature allows users to tailor it to their specific needs, making it adaptable for different workflows and project requirements. This flexibility is further enhanced by the product's compatibility with popular productivity tools and integrations, enabling seamless integration into existing systems.
Another key use case highlighted by users is the ability to visualize data and track performance metrics. This product offers robust reporting capabilities that empower users to analyze data trends, identify areas for improvement, and make data-driven decisions. By generating detailed reports and visual representations of key metrics, it enables users to gain valuable insights into project progress, resource allocation, and overall performance.
Overall, this product has proven to be an invaluable tool for enhancing productivity, fostering collaboration, and gaining meaningful insights across various industries and workflows. Its ability to streamline tasks, facilitate team communication, adapt to different needs, and provide comprehensive data visualization has garnered positive feedback from users who appreciate its practicality and effectiveness in optimizing their work processes.
The ETQ Reliance QMS solution enables the [...] to leverage
future use by adoption of a QMS with expanded capabilities to support other
quality, compliance, risk, safety, supplier manager, and chemical management
programs; and to compare to existing QMS applications.
Pros
Quality Assurance
CAPA
Audit Management
QIR
Cons
Training materials should be available for customer to modify according to its company
Out-Of-Box Terminology should not be rigid
Incident reports should mirror customers exiting format
Likelihood to Recommend
It is easy to use, and navigation process is clear.
ETQ Reliance is used in our organization across multiple franchises. It creates a unified platform across the Global Surgery business unit to create and manage CAPA-related activities, Audits, Nonconformance, Receiving Inspection, and Change Request and Issue Tracking. It is essentially used to document and track all ongoing and completed activities that are critical to the maintenance of our quality system.
Pros
Very good compartmentalization of document attributes. Each quality document created is automatically assigned a unique number, and allows a user to designate particular Opco sites, document owner, and business unit.
Toolbar for quick access to useful document functions including Copy Links, Export to Excel, and PDF Print View. This allows for easier tracking of an entire library of quality documents.
Customizable access permissions and intuitive layouts. The web interface allows you to optionally show phase tracking in Access Control, track assignments by due date, and assign specific user groups different access permissions to sub-applications.
Cons
Troubleshooting any user issues. This does not come up often, but customer service can take several days to resolve a user-related issue.
Limited data visualization options. Charting functionality within the web interface would enhance the web user experience. Charting and analysis is instead more easily done after exporting data to Excel or other third-party software.
Limited integration with e-mail and other software tools. Functionality to quickly draft reminder e-mails to document owners would be a useful feature. Also, allowing communication with internally developed software platforms would enhance usability.
Likelihood to Recommend
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
ETQ is a perfect solution for our Integrated Management Systems. We are ISO certified for Quality 9001, Food Safety 22002-1, Safety 45001 and Environmental 14001. It allows us to manage all of our requirements seamlessly and links from one module to another. It's a solution for not only document control, task management, safety reporting, on hold/non-compliance tracking, etc., but is completely customizable to our business needs.
Pros
Document control: love the workflow process.
On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.
Cons
Troubleshooting: resolution takes a long time and is not always conducive to our business practices.
Notification of patches: I would love to have an option for automatic updates like Windows so we always have the latest version.
Likelihood to Recommend
ETQ is great for those just starting out and because of the modules, it is easy to implement one module/function at a time. It also capable of growing with you, with much more sophisticated customization available later in your journey. The trainings both on-line and in-person are great. The management staff are knowledgeable and personable. We currently use it t two of our production locations and can access each other's information with ease.
Our company has been using the tool for the past 14 years. ETQ Reliance is mainly used by our RA/QA department (Quality and Regulatory Assurance) to manage the quality process. Used for handling Complaints and their Investigation, Corrective Actions. Apart from the out of box modules provided by ETQ, We have developed lot of custom modules from scratch to address and improve our Quality Assurance through better process development.
Pros
The main advantage of ETQ Reliance is the out of box modules that address most customer quality process needs.
Customization - Wide scope for customization as per the customer requirements
Ability to build your own processes and modules
Good customer support
Continuous support and enhancements through upgrades and patches
Cons
New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
Better mobile platform
Better Data visualization
Likelihood to Recommend
ETQ Reliance is best suited for those who are looking to get the work done with minimum modifications. ETQ out of box modules have most of the processes developed. ETQ takes the current norms and regulations into consideration and provides the updates. So, less worry about changing regulations. Also, it is well suited for those who would like to build their processes from scratch.
VU
Verified User
Project Manager in Information Technology (10,001+ employees)
We use ETQ Reliance in our US plants and HQ, a total of five physical locations. We initially chose Reliance to replace a legacy system that ran on IBM Domino/Notes. We use several applications including Document Control, Incident Reporting, Change Management, CAPA, and Calibrations. Using Reliance allowed us to get several legacy applications out of separate Notes databases on to one platform giving better visibility to users.
Pros
Great aggregation of actions across multiple processes in one place.
Relatively easy to configure to fit company-specific processes but also a good out of the box solution
Able support all ISO management system needs (quality, environmental, occupational health, and safety)
SaaS or cloud availability
Cons
Support has been hit or miss at times. Purchasing a higher level of support (a new 'feature') helps to assure more consistent support staff; otherwise, you get passed among staff.
Ability to do drag and drop configuration is good, but you will need someone who can do object-oriented coding (Python-like) to really optimize if you don't use out of the box
Better, more up to date technical content. Each application really does the same thing in moving documents via workflow, but it would be good to have better technical content, e.g. ISO 14001 questions for audits.
Likelihood to Recommend
If you can use ETQ Reliance out of the box, likely if you are not replacing another system and you can be flexible in reconfiguring manual business processes, then this is a good choice. If you want to do heavy company-specific configurations, you will need to invest in training for staff to understand the simple configuration as well as the Reliance scripting language. Having an overall SME for the application is critical if it will be used across multiple plants or management systems so coordination between users can be done.