eSurveysPro is the way to go
Pros
- Highly customizable
- Instant data
- Easy way for customers to provide feedback in a non-confrontational way
Cons
- I wish we knew a way to use it for prospective customers
- Our company should utilize it on missed sales instead of only current customers
- I wouldn’t change anything about the service itself, just how we utilize it
Return on Investment
- We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
- We have been able to not waste time on projects our customers are not interested in.
- It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
Alternatives Considered
FluidSurveys
Other Software Used
eTask Inventory Management, BizLibrary, Skype for Business
