TrustRadius Insights for eSurveysPro.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found that eSurveysPro is a valuable tool for gathering primary data in various projects. With its user-friendly interface, users can easily create questionnaires and share them with customers, allowing for efficient data collection. The software's speed and accuracy make it a preferred choice over traditional surveys, saving time and providing more reliable results. Users appreciate the ease of use, styling options, and quick analysis capabilities of eSurveysPro. It has enabled them to connect closely with clients, better understand their needs and desires, and generate tailored marketing strategies. Additionally, organizations have successfully used the software to prepare digital surveys and gather customer responses to enhance their business management. Nonprofits have found it invaluable for gathering donor feedback, while sales and marketing departments rely on eSurveysPro to keep track of customer needs and satisfaction. Overall, eSurveysPro is praised for its usability, support, and valuable features that cater to different user needs.
eSurveysPro.com is used by our sales and marketing department. It is used to keep a pulse on customer needs, wants and satisfaction. It has become a very useful tool to find out what we are doing well and what we can do better on for our current customers.
Pros
Highly customizable
Instant data
Easy way for customers to provide feedback in a non-confrontational way
Cons
I wish we knew a way to use it for prospective customers
Our company should utilize it on missed sales instead of only current customers
I wouldn’t change anything about the service itself, just how we utilize it
Likelihood to Recommend
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.