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ESO Electronic Health Record

Score8.7 out of 10

3 Reviews and Ratings

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What is ESO Electronic Health Record?

ESO Electronic Health Record (EHR) is a web-based patient care documentation and reference system for emergency medical responders and firefighters. It's designed to provide easy access to information about patients' medications, allergies, history, etc. from a tablet while in the field, and allow healthcare providers to document patient encounters quickly.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features ESO Electronic Health Record has to offer, as determined by TrustRadius' reviewers.
Based on 3 ratings of ESO Electronic Health Record's features
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Top Performing Features

  • Charting / document management

    Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.

    Category average: 6.8

  • Templates

    The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

    Category average: 6.7

  • Mobile/tablet support

    The software is accessible via mobile or tablet devices.

    Category average: 6.9

Areas for Improvement

  • Fax integration

    This facilitates the sharing of information with other providers, and storing and distribution of documents.

    Category average: 6.4

  • Workflow automation

    The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.

    Category average: 5.2

  • Customization

    Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.

    Category average: 6.1

Reviews

What users are saying about ESO Electronic Health Record.
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ESO EHR delivers unparalleled ease of use for typical EMS agency but has catches for larger or advanced organizations.

Incentivized
Verified User
Manager in Quality Assurance (201-500 employees employees)

Pros

  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

Cons

  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

Return on Investment

  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.

Alternatives Considered

R1 Patient Experience (Intermedix)