Epicor Propello Reviews & Insights

In late 2023 we got word that our current POS was ending life. Upon shopping around several other POS softwares we decided on Propello POS by Epicor.
Since we have made the transition we have been able to better utilize our New Goods, been able to raise TV with the reporting, and there have been no software crashes which prevents downtime.
We wanted to start a New Goods program being able to track inventory and COGS and our previous software did not have that capability. We have been able to successfully start our program and the software is easy to use and understand.
Previous software also did not have the capabilities of reporting. We can now use the reporting aspects of propello to keep inventory control, track donated goods sales and raise TV.
There have been no software crashes in propello, and it comes with a backup offline mode incase we lose internet. Internet issues have caused us many missed transactions in the past. The NUCS allow us to take transactions offline.

Epicor Propello is incredibly user friendly from both a front-end user and a back-end user. Cashiers have an ease in learning the software and everything they need is on the screen in front of them. This means that even if they were to forget how something works, it is present on the screen if they look for it. Back end is easy to work with also. We have slowly progressed to using the different features this offers including tracking and maintaining supplies, new goods and donations. They are straight forward on how to use, and the support team has always been there for us when we have had any questions. They are rolling out a BETA this mid-year to allow companies to build out their own data-based reporting platform that I am really looking forward too.

We use Epicor Propello for point of sale and inventory management. I work on all aspects from cashier duties, to inventory, all the way through to the layout and setup of the system. The system has helped our organization with ease of use for the clerks and has helped trim our training timelines in half to learn the system.

Epicor Propello has really helped our "Round Up" program. Before Epicor Propello we relied on clerks to ask every customer which was not happening. Now the customer is prompted every time before they pay if they would like to "round up". It may not seem like much but it really does add up quickly!