TrustRadius Insights for Enghouse Vidyo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users of Vidyo have made several recommendations based on their experiences with the software. The most common recommendations include using Zoom as an alternative to Vidyo, giving enough time for downloading before using Vidyo for the first session, allowing conference room creators to give ownership to someone else, understanding how Vidyo works and testing it in various scenarios, ensuring enough bandwidth and CPU for Vidyo users, having a fallback option for interviews, allowing users from other companies to join well in advance, and using Skype for computer-to-computer connections and Vidyo for equipment in rooms. Furthermore, users believe that despite some limitations, Vidyo is a good product for visually connecting with others, even without much to compare it with.
Vidyo is used as a primary meeting tool across the whole company. With work from home becoming the norm, Vidyo helps connect everyone in the team across the globe to come together over video and work together. All meetings/discussions/events take place over Vidyo. It's simple to use and works seamlessly.
Pros
Video meetings
Seamless connection; no buffering
Easy to use
Cons
Search for a person/room could be faster
Handoff would be a game changer--switch devices seamlessly
Likelihood to Recommend
Vidyo works seamlessly for any size organization. It's easy to use and has support on all platforms. Video conferencing is smooth and the sound is clear. It's best suited for teams split across different locations. Since work from home is becoming a norm, video helps connect everyone together no matter where they are located.
VU
Verified User
Engineer in Information Technology (10,001+ employees)
Vidyo is being used across the whole organization for video meetings. So grateful during these COVID times that we were already using this tool and everyone is familiar with it. We have always experienced quality connections, and I would recommend it to anyone looking for a tool to connect for video calls.
Pros
Quality connection
Easy interface
Good tech support
Cons
Not as widely used as Google Hangouts and Zoom so there is a learning curve
Likelihood to Recommend
Vidyo works really well in a company setting as you can make it secure and train employees on how to use the tool. It may not work as well for things like virtual doctor appointments as not everyone is familiar with the tool.
We are using this program as a video conference system. Being a remote employee this has become an absolute need for me to log in and communicate with people in my office. We use this program across our entire organization to have meetings and also log into specific rooms for remote employees. We love that it doesn’t have time limits built-in and always has reliable service.
Pros
Reliability.
Good connection.
Cons
Unable to generic login.
Likelihood to Recommend
Specific scenarios where it is well suited would be for teleconferencing and general office spaces. I log into my Vidyo office each morning so I can manage/coordinate the office as well as talk with team members and answer their questions throughout the day.
Vidyo first came about with my organization for telehealth usage. As a HIPAA compliant software this was essential for the use with secure conferencing, but most importantly secure telehealth visits with patients and families. Due to the nature of licensing of the software on our end, Vidyo has been extended for use in the HR and Business meeting spaces - hosting remote video conferences and conducting candidate interviews. Although other video programs are popular, I know there were troubles with getting programs like Skype effectively setup for all end users. Vidyo solved this problem with ease of setup and usage for numerous areas.
Reviews are my personal opinions only, and not that of Children's Hospital Colorado.
Pros
Ease of giving access to outside users via direct email link. Send out a public or private (permanent or temporary) link that provides access to the room to anyone They simply click the link to first download the desktop or mobile version based on device. Then they use that very same link to immediately join the room.
No hassle of setting up and verifying accounts as you do with others. Almost no technical problems of having to allow the application to access microphone or camera - common issue with Skype in my experience.
Most importantly, it's secure as you want it to be. No worries about information sharing, leaking, and Vidyo give great ability to share your screen, take control, and display documents.
Cons
More updates. Unless these are being implemented under the radar I don't personally see much communication around bug or network fixes.
As with most telehealth technology it's improving rapidly, but still not perfect. Speaking on medical provider’s behalf they still don't love some of the tools and how they feed through Vidyo - sound quality, consistency of tools, etc.
Only real trouble I've seen is when people attempt to call into it like a conference line. Should be utilized for video conferencing only, but improvement could be made for a fully functioning conferencing tool.
Likelihood to Recommend
I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast.
Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.
We use it for video conferencing purposes for education. To be honest, my personal experience with Vidyo wasn't as great as I would've liked it to be because I have faced several problems with it. If not for them, Vidyo is good because it offers "rooms" which people can join (for our case, it was the students from all over the world) and we can all see the teacher's screen and him/her as well and, like with Skype, Zoom, and Google Hangouts, it highlights the one who is speaking by bringing their video (or avatar) to the front.
Pros
I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).
Cons
Google Chrome hates Vidyo (it feels like that, anyway). There is a special plug-in that you have to install, but the Vidyo website doesn't always catch the fact that you've installed the plug-in and keeps asking... or just ignores you (while you're running around in panic because you're missing the lecture).
Safari works fine most of the time, but I had a couple of times when I would login to the session I was supposed to attend... no one would be in the "room"... so I'd get suspicious and re-login to the very same session... and TA DA, the lecture has been going on without me (because I signed in too early, before the teacher did - that was my guess).
Likelihood to Recommend
Once you're in the "room" you're supposed to be in, everything works great and I really enjoy Vidyo. But the signing in process might kill all the upcoming joy because it just feels very... tricky, to say the least. As I have mentioned in the drawbacks, Google Chrome didn't work for me at all, so I was forced to switch to Safari (when I was on my home computer) and I think I have used Mozilla Firefox when I was on my work computer. But still, considering I always use Chrome for everything, this was frustrating (especially when you don't have time to fiddle with these things).
In my company (a telecom company) we use Vidyo every day. We have offices in Chile, Peru, and Colombia. It helps us reduce travel costs. We also offer Vidyo to our customers. We use VidyoDesktop, VidyoMovil, and VidyoRooms in every city of our coverage in Chile.
Pros
Vidyo is easy to use
Vidyo can share files and screens, it has a mobile app and it can be used with low bandwidth
Vidyo has a good support team
Vidyo has support for Linux
Cons
It needs to have interoperability with skype
It needs to go down with its prices
It needs to have more tools for troubleshooting
Likelihood to Recommend
<ul><li>It is suited in the healthcare industry and it has some case studies. </li><li>It also helps teleworkers across our country, to be in touch with customers in remote areas.</li><li>It also has been a great help to remotely assist our support team.</li><li>And it has the API released to make some basic customization for our costumers.</li></ul>
Vidyo is an integral part of our company. We resell Vidyo to corporations. What sets Vidyo aside from the competition is its encoding and offline vidyo conferencing. It is a very reliable tool that works well on PC, Mac, and mobile devices. One huge drawback is the limited support for WebRTC. Basically, you need to install plugins that may or may not work to get proper browser support. The layout for the application might throw many people off and can be a huge drawback. Someone must really redesign the whole application and rebrand the company to be more friendly. Working with their API is a nightmare, everything hangs on a thread and bugs are not fixed but remedied. I wonder if the original developers quit and improvements are very slow now.
Pros
Amazing video quality thanks to superior encoding
Offline deployment makes it perfect for the government sector
Dedicated vidyo hardware
Cons
The design and the branding give little to be desired
Customer support is below average
The API must be rewritten and add more functions that are commonly requested.
Project codes are not well maintained and hard to find.
Likelihood to Recommend
if you want privacy and your own internal infrastructure. vidyo can be deployed locally without the use of cloud services.
VU
Verified User
Administrator in Information Technology (51-200 employees)
We currently use Vidyo at my company to facilitate global communication between regions and departments. We are a German-based enterprise with 24 production plants in at least 13 countries, so we use it worldwide for communication between locations. Every department and every location uses Vidyo as our main video conference software.
Pros
Video Conference Calls - Good quality of image and voice for as many participants as you need.
Webinars - Good for sessions where we have one main presenter and a big or small audience.
Screen sharing - Allows you to share your screen.
Cons
Video recording - Ability to record conferences and calls.
Layout Options for one main speaker - to be able to only see the presenter and no other participants in a webinar scenario.
Likelihood to Recommend
Perfect for video conferences with multiple users (we have used it with more than 100 people calling it at the time for quarterly global reviews). Not perfect but still usable for live webinars but without the ability to record them.
