eFront Learning Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for eFront Learning are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive user interface: Many users have praised the intuitive user interface of eFront, stating that it is easy to navigate and use. The interface has been described as clean and simple, allowing users to quickly find what they need without any confusion.

Flexible customization options: Several reviewers have highlighted the flexibility of eFront in terms of customization. Users have mentioned that they are able to customize various aspects of the software, such as the look and feel of the web interface, certain requirements, and overall user experience. This level of customization has been appreciated by users who value having a tailored learning platform.

Excellent customer support: Multiple users have expressed their satisfaction with the customer support provided by eFront. Reviewers have mentioned that their questions and concerns were promptly addressed by the support team, with responses received on the same day. This level of responsiveness and assistance has been highly valued by users who rely on timely support for smooth operation and implementation of eFront.

Reviews

5 Reviews

Great LMS if you not plan to strictly modify it for your business needs

Rating: 8 out of 10

Incentivized

October 25, 2021

Use Cases and Deployment Scope

My company looking for a solution to organize corporate training for all new and existing customers. Ыince I have dealt with this system before, but with the community version, I advised to look at it first. We asked for a demo, then a trial, but in the process of using it, we realized that it would be difficult to modify the system for our needs.

Pros

courses management
quizes management
variety of addons

Cons

need better gamification
need direct integrations with CRM
need modern web interface

Likelihood to Recommend

This is an excellent system if you want to quickly launch corporate courses for your employees or for clients, but at the same time you are not ready to get involved in a complex revision or alteration, that is, you will only use the functionality that is already there. But we are faced with the fact that it will be either very expensive or impossible to modify the system to our requirements.

Oleksandr Torlo

Product Advisor, Co-founder in Engineering at Intelza (1-10 employees)

Vetted Review

1 year of experience

View profile

eFront Learning--great way of the future

Rating: 9 out of 10

Incentivized

October 4, 2021

Use Cases and Deployment Scope

This system is a great software which every company should use. The company has moved from another software a while ago to eFront Learning due to a better, more enhanced software package with fuller, more established features. The most beneficial aspects of the software are allocating various numbers of courses, always being able to have dedicated support, and the capability to build and provide individual portals for every client in use. There are a lot of learning capabilities which are always available through the use of this software. These learning features were outstanding and were very much appreciated by everyone on our team. This software has become a widely used product across the organization due to how easy it is to learn, usability features, etc. This software was easily scalable at the company due to its price, functionality, and awesome features for everyone to use at all times.

Pros

High flexibility in creating various modules
Different options to learn for users
Technical services and customer support available at all times

Cons

Merging this software may be difficult and cumbersome at times
Reporting features can be worked on for better and easier usability
Not very easy to organize files/folders in the system

Likelihood to Recommend

It is great to always be able to learn new concepts through great software portals, such as eFront Learning. The best aspect of the software is that it is very easily customizable in every way. If the company deals with various portfolios, this system offers great features to utilize for everyone in the organization.

Marta Budzan

Commodity Revenue Accounting Manager in Finance and Accounting at Covanta (1001-5000 employees)

Vetted Review

7 years of experience

View profile

Review of a 3 year user of eFront.

Rating: 8 out of 10

Incentivized

July 25, 2014

Use Cases and Deployment Scope

eFront is used across all locations of our business to address any issues we might have related to our key internal controls. The tools helps us address any issues with our KICs and implement action plans to correct these issues.

Pros

The tool gives you a simple rating system from 1-4 and if you do not qualify as a 3 or 4 it insists that you develop an action plan to address the issue you might have with the particular KIC.

Cons

The tool could use a simpler layout and become slightly more user friendly. Possibly have better guidelines as to where to find particular items or illustrate the flow of what needs to be completed first and so forth. Overall just a simpler layout would go a long way, seems a little clustered at the moment.

Likelihood to Recommend

It is very efficient when it comes to tackling the proper procedures to have in place for all key internal controls(KIC).

Verified User

Employee in Finance and Accounting (10,001+ employees)

Vetted Review

3 years of experience

eFront: Decent functionality at a high price

Rating: 5 out of 10

Incentivized

July 18, 2014

Use Cases and Deployment Scope

Our organization uses eFront in multiple departments, primarily Investment Operations and Investment Accounting. It is used to account for various investments made by the organization. It is a support tool for reconciling. We are able to create reports via dashboards to use for reconciliation purposes. It also serves as a research tool.

Pros

The customer service is pretty good
Ability to create reports that pull key information from massive amounts of data
Ability to log tickets for issues

Cons

It is difficult to learn how to create reports that show exactly what you want. The dashboard part of the software is not very user friendly. Extensive training is necessary to learn how to use it proficiently.
It is very expensive, including licenses, training, report creation, etc.
I've experienced downtime with the site a few times.

Likelihood to Recommend

Make sure you are aware of all the costs associated with this software. If you want something that's user-friendly and easy to learn, this probably isn't the best software to go with. They do provide good customer service with quick responses to logged issues. They have the enthusiasm to help with creating any reports your organization might need, but at a high price.

Verified User

Team Lead in Finance and Accounting (201-500 employees)

Vetted Review

3 years of experience

eFront Has an Attractive Back End, If You're Into That Kind of Thing

Rating: 8 out of 10

Incentivized

July 15, 2014

Use Cases and Deployment Scope

eFront is being used across the organization. We went from nothing to fully launched in about 3 months. It reduces training needs, and at the same time provides a framework for Human Resources to evaluate the competencies of our employees. We are using it to enforce company policies with mandatory training in several areas, and also to teach new software to a large user base who is being asked to adopt the software.

Pros

eFront has a great deal of flexibility, allowing us to customize certain requirements, the look and feel of the web interface, the overall user experience.
It keeps very good track of user progress throughout lessons, and allows us to quickly identify users who may require more personalized training.
The reports module has a great selection of standard reports, and allows us to build certain custom reports as well.
SCORM compliant, with the Tin Can API means that we will be able to share data with parts of the organization that are not using eFront as their primary LMS.

Cons

Support desk is geared towards back-end programmers. As an Administrator, I am reliant on the User Interface to accomplish everything I need to do. When I get stuck, they occasionally come back at me and ask me to send a copy of a file buried somewhere in the server, only accessible to someone with SCP access to our server. I end up having to refer the response to a PHP programmer - and so far, the solve rate for those issues is 0%
The Courses are not clickable, and they are much larger in the display than the clickable lessons. I get a lot of support requests where people believe they cannot access the course because they clicked on the 24 pt. course name and nothing happened. I write back and tell them to click on the 12 pt. Lesson, and they get in. It's just an ergonomic nuisance really. Not mission-critical.
Most of the test question types do not work in a lot of browsers, so we are limited to T/F and Multiple Choice. There may be a way to remedy this, but I haven't figured it out.

Likelihood to Recommend

You must have an IT staff with knowledge of PHP in order to install and maintain the system. This is not a plug and play solution by any means. If you have that staff, this is the greatest thing since sliced bread. It's a very robust system. Once we solved initial bugs caused by our own errors during installation, the support desk requests have dropped to almost zero, with nearly 2,000 users online every day. That's a good, solid program.

Verified User

Project Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

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eFront Has an Attractive Back End, If You're Into That Kind of Thing

Rating: 8 out of 10

Incentivized

July 15, 2014

Use Cases and Deployment Scope

Pros

eFront has a great deal of flexibility, allowing us to customize certain requirements, the look and feel of the web interface, the overall user experience.
It keeps very good track of user progress throughout lessons, and allows us to quickly identify users who may require more personalized training.
The reports module has a great selection of standard reports, and allows us to build certain custom reports as well.
SCORM compliant, with the Tin Can API means that we will be able to share data with parts of the organization that are not using eFront as their primary LMS.

Cons

Support desk is geared towards back-end programmers. As an Administrator, I am reliant on the User Interface to accomplish everything I need to do. When I get stuck, they occasionally come back at me and ask me to send a copy of a file buried somewhere in the server, only accessible to someone with SCP access to our server. I end up having to refer the response to a PHP programmer - and so far, the solve rate for those issues is 0%
The Courses are not clickable, and they are much larger in the display than the clickable lessons. I get a lot of support requests where people believe they cannot access the course because they clicked on the 24 pt. course name and nothing happened. I write back and tell them to click on the 12 pt. Lesson, and they get in. It's just an ergonomic nuisance really. Not mission-critical.
Most of the test question types do not work in a lot of browsers, so we are limited to T/F and Multiple Choice. There may be a way to remedy this, but I haven't figured it out.

Likelihood to Recommend

Verified User

Project Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience