eFax Corporate Reviews and Ratings

Rating: 7.4 out of 10

Score

7.4 out of 10

Community insights

TrustRadius Insights for eFax Corporate are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have consistently praised the simple and intuitive user interface of eFax Corporate, making it easy to understand and navigate the workflow. Several reviewers have mentioned that this user-friendly design saves time and simplifies the faxing process.

Convenient Mobile App: Many users appreciate that eFax Corporate provides a free mobile app, which they find extremely easy to use. This feature allows them to fax remotely with ease and convenience, eliminating the need for physical fax machines or being tied to their desks.

Secure Document Storage: The fact that faxes are stored indefinitely within the system has been highly regarded by users. This feature not only helps users go paperless but also provides a secure and reliable way to store important documents. Several reviewers have specifically highlighted how this functionality ensures data integrity and enables them to access important files whenever needed.

Reviews

17 Reviews

Secure and easy: eFax Corporate has it all!

Rating: 10 out of 10

Incentivized

May 7, 2024

Use Cases and Deployment Scope

We utilize eFax Corporate in our organization to fax out and receive faxes in to numerous outside organizations as well as throughout the branches of our organizations that are located in different areas of our state, such as from billing departments to records departments to our front desks and beyond.

Pros

Ease of use
Affordable
User-friendly interface

Cons

Delivery read-outs
Report functions to assess time utilizations
Organizational features

Likelihood to Recommend

eFax Corporate is best suited for small and large businesses alike that appreciate the ease of email but have a need for the secure features of a fax machine. Gone are the days of wasted paper and loud, clunky machines with eFax Corporate - our fax is now just a click away and documents are easy to save and transfer where needed.

Verified User

Administrative Assistant in Customer Service (51-200 employees)

Vetted Review

4 years of experience

Using Fax Technology in SaaS Environment

Rating: 9 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

Sending a fax to clients directly for our internal app using API calls. Mitigating the need of using a real fax machine, which we definitely don't want to use in a tech company. The time to print and send is very long as well as documenting the action, which is needed and done automatically with eFax.

Pros

Fax via API
Fax to email
eMail to Fax

Cons

The admin dashboard is outdated.

Likelihood to Recommend

The eFax solution is stable and reliable, which is the first priority for any company that communicates with its customers. It's easy to use and also priced very reasonably.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

eFax has no match!

Rating: 10 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

I need to send and receive faxes, a few times per month, and my office has a VOIP telephone system, so there is no way to have a physical fax machine. As such, eFax allows me and my employees to turn our phones, scanners, and computers into virtual fax machines and allows us to send and receive faxes with ease.

Pros

A free App is available and very easy to use.
It gives your business a toll free fax number, which you can add to your business card.
Faxes are stored forever!

Cons

Price can be cheaper, but you pay for good quality service.
The faxes take a couple of minutes to send, which is longer than fax machines.
The App is glitchy sometimes.

Likelihood to Recommend

eFax is well suited for business that are on the go, want to save money, and/or employ technology in their every day activities. efax has made the Fax Machines absolute and would only be less appropriate in places that are technologically illiterate.

Joshua Quintero

Owner and Attorney in Legal at Law Office of Joshua N Quintero (1-10 employees)

Vetted Review

6 years of experience

Easy accessible features

Rating: 7 out of 10

Incentivized

March 18, 2022

Use Cases and Deployment Scope

To send or receive confidential information, we use eFax. Our customers don't always want to communicate information via email. We may also need to fax paperwork to our bank or investors. We haven't utilized it as often in recent years because many organizations now use secure websites to submit documents.

Pros

Simple UI design.
Easy to understand the workflow.
Not needed to think before sending fax documents.

Cons

More administrative functions should be added.
Billing statement should be made online.

Likelihood to Recommend

When it comes to remote work, eFax is ideal because it has that capability. When you need to transmit and receive secure faxes, eFax comes in handy. Overall, it's far superior to a physical fax machine, and eFax is ideally equipped to serve that role if one is required.

Sahid Kabir

Senior Product Manager in Product Management at Orion AI Tech (51-200 employees)

Vetted Review

1 year of experience

Secure Remote Rax

Rating: 8 out of 10

Incentivized

March 5, 2022

Use Cases and Deployment Scope

eFax is readily usable throughout the organization to assist document control remotely. This software was able to support the needs of faxing securely and safely remotely during the Covid situation. It is very easy and cost-effective.

Pros

Fax remotely
Fax with ease and multiple documents
Cost Effective

Cons

Be more cost effective
Sometimes it goes down and not sure why
Can be easier to pay online

Likelihood to Recommend

eFax is well suited for small companies who have remote employees, had issues with faxing large files at times.

Stefanie Lee-You

HR Director in Human Resources at Cryoport Systems, LLC. (51-200 employees)

Vetted Review

3 years of experience

Gets the job done...

Rating: 10 out of 10

Incentivized

March 4, 2022

Use Cases and Deployment Scope

We use eFax to transmit our client's confidential information to partners and vendors. The faxes are secured with an encrypted connection to make sure the sensitive documents stay private.

Pros

Meet regulatory compliance standards, such as HIPAA
Securing and encrypting our data in transit and storage
Send files that are too large for email
Cloud system, no faxing software or hardware needed

Cons

Multi-user admin interface can be more user friendly for direct staff
Faster transmit time, especially exceeding over 20 pages
Live customer support needs improvement

Likelihood to Recommend

For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

3 years of experience

eFax

Rating: 8 out of 10

Incentivized

March 4, 2022

Use Cases and Deployment Scope

We use eFax to send and receive secure documents. Sometimes our customers do not want to share info through email. In addition, we may need to fax documents to our bank/investors. We have not used as much in the last few years, as many places now use secure portals for uploading documents.

Pros

Send faxes.
Receive faxes.

Cons

The format for seeing sent and received faxes could be improved. It would be nice to be able to organize them.
I would like to be able to keep documents private within a shared company account if needed.

Likelihood to Recommend

eFax works well when needed. It seems to be a somewhat outdated technology but can be required for security reasons. I would think more and more companies will move toward other ways of sending documents but the gov't seems to be the last to change with the times.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

9 years of experience

A good temporary resolution if you don't have a fax machine.

Rating: 7 out of 10

Incentivized

March 4, 2022

Use Cases and Deployment Scope

After the pandemic, our company started to work remotely, most of us don't have a fax machine at home, this app helps us deal with some situations where the fax is mandatory, such as sending some files to govt department. This app works, and it's definitely easy to use, the UI on the phone (IOS system) is pretty much like email.

Pros

The simple interface. It looks like the email inbox, which is easy to understand.
Paperless.
We don't need to fax every day, this app can be a temporary resolution when we need it.

Cons

I need to start from scratch while switching from app to app.
Cancellation is harder than regular apps.
Slow delivery.

Likelihood to Recommend

As I mentioned, our company is currently working remotely, we sometimes need to fax some files to govt department or other company, having this email-like app is easier for us to send files. And the subscription can be cancelled anytime, which is good. But I want to say the cancellation is a bit tricky, takes more time than other apps. But overall, it does the job.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

[In my opinion] Efax is Scam!

Rating: 1 out of 10

Incentivized

December 1, 2021

Use Cases and Deployment Scope

[From my experience] I opened an account with eFax for one-time use. I tried to cancel within the trial period however their cancellation procedure is a little bit tricky. Technically you are not canceling your subscription unless you complete all steps. After that, they are charging you everything. I was robbed £ 25 for a couple of faxes. Now I canceled. Hope they are not going to charge anymore.

Pros

Cons

Easy cancellation policy

Likelihood to Recommend

Their cancellation procedure is tricky

Ahmet Celik

Researcher in Corporate at Rutgers (1-10 employees)

Vetted Review

1 year of experience

eFax: Old Reliable

Rating: 7 out of 10

Incentivized

September 4, 2020

Use Cases and Deployment Scope

eFax is being used as an auxiliary towards typical faxing. Currently, our company uses both old-fashioned fax machines, and eFax. It's used across the whole organization, but it's starting to be used more and more recently, especially with the current situation and the demand for remote faxing.

eFax addresses the problem of needing to send and receive faxes remotely, and as a health care provider, it also is HIPAA compliant and provides secure faxes.

Pros

Flexibility. You can log in anywhere to receive and send faxes.
Simplicity. The interface to send faxes is very easy to use and understand.
Reliability. I've never had an issue with eFax not sending or receiving properly.

Cons

The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.

Likelihood to Recommend

eFax is well suited when needing to remote work, as it does provide that function. eFax is also useful when you need to send and receive secure faxes. Overall, it's much better than a physical fax machine, and any time a fax machine is required, eFax is well suited to fill that job, instead.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

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