ECM-XD - a great cloud-based tool for comprehensive workflow management
Pros
- Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
- Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
- Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
Cons
- Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
- Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
- Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
Return on Investment
- Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
- Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
- Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
Other Software Used
Cognizant Cloud360, Microsoft 365 Business, RStudio
