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Printanista

Score9.8 out of 10

22 Reviews and Ratings

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What is Printanista?

ECI Software Solutions offers printer management software for managed print service (MPS) providers. Their Printanista remote device monitoring technology collects critical printing data from an unlimited number of devices.

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Categories & Use Cases

Media

Screenshot of a view of the Printanista dashboard

Screenshot of a view of the Printanista dashboard

Most Frequent Users

Top 3 industries using Printanista.
Based on HG Insights installation data
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#1 most frequent

Retail Trade

23.1%

3 installations of 13

#2 most frequent

Professional, Scientific, and Technical Services

23.1%

3 installations of 13

#3 most frequent

Information

7.7%

1 installation of 13

Printanista Reviews

What users are saying about Printanista.
View all Printanista reviews

Pros

  • Comprehensive printer monitoring, including meter readings, historical data, and supply tracking (5 of 9 reviewers).
  • Valuable printer usage tracking, providing detailed reporting and customizable dashboards (4 of 9 reviewers).
  • Helpful integration with e-automate, automating meter data transfer and improving billing efficiency (6 of 9 reviewers).

Cons

  • System unreliability, with alerts, notifications, and RUI frequently failing (4 of 9 reviewers).
  • User interface and usability issues, with reviewers suggesting the need for modernization and improved intuitiveness (3 of 9 reviewers).
  • Inconsistent support and disruptive updates, with some reviewers expressing dissatisfaction with the helpdesk (3 of 9 reviewers).

A great MFP monitoring and management platform

Incentivized
Verified User
Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

There is a need to monitor customer usage for multifunction devices for billing purposes. A manual process is very labor intensive and has the risk of human error. Printanista addresses that need by automating the process at reliable, fixed intervals. Data is then imported to another system so proper billing can be applied.

Pros

  • Regular, consistent reporting of MFP data
  • Easy to manage software with user-friendly interface.
  • Vendor support is available and timely in their responses.

Cons

  • Tweak the search bar to return results on another screen rather than a dynamic dropdown list
  • Provide links within the local application for server and client software update release notes.

Return on Investment

  • Allows for timely and accurate billing of customers for their true usage
  • Supplies are monitored at an interval you set so replenishment can ship for uninterrupted service
  • Errors are captured so service technicians can get an accurate picture of the issue even before heading on-site for a call.

Other Software Used

LogMeIn Resolve, Dashlane Password Manager

Printanista Review

Incentivized
Verified User
C-Level Executive in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We use Printanista to collect meter reads and supply alerts from customers.

Pros

  • Collects meter reads
  • notifies of supply alerts

Cons

  • The security of the program and remoting customer equipment
  • Reliability of the DCA
  • Configurability of supply alerts

Return on Investment

  • It has a higher cost per unit than their competitors.
  • Service support is slow

Alternatives Considered

EKM

Other Software Used

AgentDealer, ConnectWise Automate, EKM

Keeping Print Fleets Running Smoothly From [...]

Incentivized
Alan SchwartzView profile
Senior Account Executive in Sales at Coast to Coast Computer Products (201-500 employees employees)

Use Cases and Deployment Scope

A Senior Account Executive at [...], I’ve spent over 21 years managing print supply needs—specializing in LaserJet and thermal printing. I support clients nationwide, including multi-location operations and offices out in Hawaii. Some call me the “toner psychic”—I always seem to know when a printer is about to run low. While I’d love to claim pure intuition, Printanista is among my best trade secrets. Don't worry, I can't be sued for saying that, we're quite proud to share that name! This platform virtually gives me real-time visibility into many of my customers’ print fleets, once they've signed up for the discount program that goes along with our remote monitoring. I'm sent detailed alerts the moment supplies start to dip. It allows me to proactively reach out, restock, and keep everything running smoothly—before anyone even knows there’s an issue. Just because I use software doesn’t mean I’ve lost my psychic edge—it just means I’ve got smart backup. Printanista helps me support my clients like I’m right there in the building, even when I’m thousands of miles away. It’s a powerful tool that lets me deliver fast, proactive service—and helps my clients avoid downtime and surprise supply shortages.

Pros

  • Provides an easy to navigate and customize dashboard with great informative breakdowns from printer models to usage and more.
  • Shows details about each printer, including meters, supplies, service errors, and historical data.
  • Helps me proactively takes care of my complex clients' needs.

Cons

  • Sensing or sending firmware updates

Return on Investment

  • It's a critical part of our plan to lock in long term MPS agreements.
  • It helps me to troubleshoot what providing technical support or working with technicians.
  • I learn about other printers that the customers have, so it enables me to cross sell based on devices I wasn't previously aware of that they were buying from someone else.

Printanista lacks reliability

Incentivized
Verified User
Partner in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

We use Printanista to monitor our managed print devices, predict failures, automate supply delivery and monitor non managed devices for replacement.

Pros

  • Provides RUI to monitored Devices

Cons

  • completely unreliable, alerts don't come in, no notifications for stale data
  • most of the time the RUI fails
  • Does not successfully alert for Photoconductor/MK kits

Return on Investment

  • Printanista is so unreliable we have to spend extra hours monitoring it so our customer experience doesn't fail.

Alternatives Considered

Lexmark Managed Print Services

Other Software Used

ConnectWise Asio, ConnectWise RMM, RingByName

Printanista Review and Report

Incentivized
Verified User
Administrator in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We use to Monitor all of our machines under contract

Pros

  • Page counts
  • Errors
  • Toner monitoring

Cons

  • Cloud based?

Return on Investment

  • Reduce manpower
  • Reduse overall costs
  • Customer downtime

Other Software Used

e-automate