Insights from Printanista Reviewers
Based on 9 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has Printanista had on your overall business objectives?
9 answeredThis report analyzes 9 recent reviews to assess the return on investment (ROI) of Printanista. While some reviewers cite cost savings and efficiency gains, others express concerns about unreliability and the time spent addressing related issues. Specifically, 3 of 9 reviewers mention cost savings and efficiency, while over half of reviewers (5 of 9) report issues with unreliability that impact customer experience and require additional monitoring. Three reviewers also discuss meter data and automation, with mixed sentiment; while the automated meter data is useful, some find they spend time reinstalling the agent.
Unreliability and Issues
5 mentionsOver half of the reviewers (5 of 9) cite unreliability as a significant issue, leading to increased monitoring time and…
Over half of the reviewers (5 of 9) cite unreliability as a significant issue, leading to increased monitoring time and negatively impacting customer experience. Some hoped to generate revenue by charging for monitoring supplies, but the unreliability has prevented them from doing so. The unreliability also leads to frequent toner outages and time spent troubleshooting with clients.
Cost Savings and Efficiency
3 mentionsAbout a third of reviewers (3 of 9) highlight cost savings and efficiency gains as positive impacts of using Printanist…
About a third of reviewers (3 of 9) highlight cost savings and efficiency gains as positive impacts of using Printanista. These benefits include reduced manpower and overall costs, as well as cost savings derived from optimized print usage.
Meter Data and Automation
3 mentionsAbout a third of the reviewers (3 of 9) mention meter data and automation, with mixed sentiment. While the automated me…
About a third of the reviewers (3 of 9) mention meter data and automation, with mixed sentiment. While the automated meter data is useful for remote support and eliminates the need to call customers for meter readings, some reviewers report spending time reinstalling the agent.
Have you integrated Printanista with e-automate? If so, has this integration helped save your organization time or increase visibility?
9 answeredThis report analyzes 9 recent reviews that discuss Printanista's integration with e-automate. A majority of reviewers (6 of 9) report having integrated Printanista with e-automate. These reviewers generally find the integration helpful, particularly for meter readings. Specifically, the automated transfer of meter data into e-automate is cited as a time-saving feature that improves billing efficiency and accuracy. However, 2 reviewers mention difficulties encountered while integrating Printanista with other ECI products. One reviewer is still in the process of completing the integration and assessing its potential benefits compared to their current solution, FMAudit.
e-automate integration
6 mentionsA significant number of reviewers (6 of 9) have integrated Printanista with e-automate and find it beneficial. The prim…
A significant number of reviewers (6 of 9) have integrated Printanista with e-automate and find it beneficial. The primary advantage cited is the automatic transfer of meter readings, which saves time and enhances the accuracy and efficiency of contract billing. One reviewer explicitly states that meter read integration is the primary reason they continue to use the product.
Integration difficulties
2 mentionsTwo reviewers report facing challenges while integrating Printanista with other ECI products. One reviewer indicates th…
Two reviewers report facing challenges while integrating Printanista with other ECI products. One reviewer indicates that the integration process is proving more difficult than anticipated, as they evaluate whether it offers a better solution compared to their existing FMAudit setup.
Has your organization benefited from being able to manage and troubleshoot devices remotely? If so, how?
9 answeredThis report analyzes 9 recent product reviews to understand how organizations have benefited from remote device management and troubleshooting capabilities. A significant portion of reviewers, 4 out of 9, highlighted the benefits of remote troubleshooting. These reviewers emphasized the ability to resolve issues quickly, reduce downtime, and avoid the need for on-site visits. Device monitoring was also noted as a valuable feature by 3 reviewers, allowing them to proactively identify and address potential problems. However, 2 reviewers expressed concerns about the reliability of the remote features, indicating that they do not consistently function as expected. This suggests that while the potential benefits of remote management are clear, the actual experience may vary depending on the reliability of the features.
Remote troubleshooting
4 mentionsRemote troubleshooting is a key benefit for 4 of the 9 reviewers, enabling them to resolve issues without physically vi…
Remote troubleshooting is a key benefit for 4 of the 9 reviewers, enabling them to resolve issues without physically visiting the device. This capability allows them to quickly address problems, reduce downtime, and potentially avoid the need for external support or service calls, ultimately leading to cost savings and improved productivity.
Device monitoring
3 mentionsDevice monitoring is valued by 3 reviewers, as it provides visibility into device status and usage. This allows them to…
Device monitoring is valued by 3 reviewers, as it provides visibility into device status and usage. This allows them to proactively identify potential issues, such as devices going offline or low toner levels, and take timely action. This proactive approach helps to minimize disruptions and ensure smooth operations.
Unreliable remote features
2 mentionsA minority of reviewers, 2 out of 9, reported that the remote features are unreliable and do not consistently work as e…
A minority of reviewers, 2 out of 9, reported that the remote features are unreliable and do not consistently work as expected. This unreliability undermines the potential benefits of remote management and can lead to frustration and inefficiency.
Describe how you use Printanista in your organization. What are the business problems the product addresses and what is the scope of your use case?
9 answeredThis report synthesizes 9 recent product reviews to understand how users are leveraging Printanista within their organizations, focusing on the business problems it addresses and the scope of use cases. A key application, mentioned by 7 reviewers, is printer monitoring and management, often done remotely for customers. This includes proactively managing supplies, as highlighted by 4 reviewers, and automating supply delivery. Meter collection is also noted by 2 reviewers as a function that Printanista fulfills, helping to streamline billing processes. Overall, the reviews suggest Printanista is used to enhance efficiency and visibility in managing printer fleets and supplies.
Printer monitoring and management
7 mentionsA significant majority of reviewers (7 of 9) use Printanista for printer monitoring and management. This includes remot…
A significant majority of reviewers (7 of 9) use Printanista for printer monitoring and management. This includes remote management of customer printers, real-time visibility into printer fleets, and monitoring devices for replacement. Reviewers value the remote configuration and monitoring capabilities, which help ensure smooth and efficient operations for their customers.
Supply monitoring and alerts
4 mentionsFour reviewers specifically mentioned using Printanista for supply monitoring and alerts. They appreciate the detailed…
Four reviewers specifically mentioned using Printanista for supply monitoring and alerts. They appreciate the detailed alerts that are sent when supplies start to run low, enabling them to proactively restock and prevent disruptions. The automation of supply delivery is also seen as a valuable feature.
Meter collection
2 mentionsTwo reviewers use Printanista for meter collection. The software helps automate the process of collecting meters from c…
Two reviewers use Printanista for meter collection. The software helps automate the process of collecting meters from customers, which in turn allows for accurate billing. Reviewers appreciate the ability to push meters directly into their ERP systems.
Please provide some detailed examples of areas where Printanista has room for improvement.
9 answeredThis report analyzes 9 recent reviews to identify areas where Printanista users see room for improvement. A significant portion of reviewers (4 of 9) expressed concerns regarding the unreliability of the system, citing issues such as alerts not functioning, lack of notifications, and frequent failures of the Remote User Interface (RUI). This unreliability appears to have a tangible business impact, with one reviewer noting the need to hire additional staff to maintain system operation. Another area of concern, mentioned by 3 of 9 reviewers, is the interface and usability of Printanista, with reviewers suggesting a need for modernization and improved intuitiveness. Finally, 3 of 9 reviewers raised issues regarding the quality of support and updates, expressing dissatisfaction with the helpfulness of the helpdesk and the potential for updates to cause disruptions.
Unreliability and Errors
4 mentionsA substantial number of reviewers, 4 of 9, reported that Printanista is unreliable. This manifests in several ways, inc…
A substantial number of reviewers, 4 of 9, reported that Printanista is unreliable. This manifests in several ways, including inconsistent alerts, non-existent notifications for stale data, and frequent failures of the RUI, leading to operational challenges.
Interface and Usability
3 mentionsUsability is a concern for some reviewers, with 3 of 9 mentioning issues related to the user interface. Reviewers find…
Usability is a concern for some reviewers, with 3 of 9 mentioning issues related to the user interface. Reviewers find the current interface complex and not intuitive, suggesting a need for modernization to improve the user experience.
Support and Updates
3 mentionsSeveral reviewers, 3 of 9, expressed concerns about the quality of support and the impact of updates. They reported unh…
Several reviewers, 3 of 9, expressed concerns about the quality of support and the impact of updates. They reported unhelpful support staff and expressed concern that updates can introduce new issues, disrupting system functionality.
Please provide some detailed examples of things that Printanista does particularly well.
9 answeredThis report synthesizes 9 recent product reviews to understand Printanista's strengths. Reviewers highlight the software's capabilities in printer monitoring and usage tracking. Specifically, 5 of 9 reviewers mention printer monitoring features, such as checking meter readings, accessing historical data, and tracking supplies and service errors. These features appear to be closely linked to Printanista's ability to track printer usage, which is mentioned by 4 of 9 reviewers. Reviewers appreciate the comprehensive usage reporting and customizable dashboards that provide breakdowns of printer models and their usage.
Printer Monitoring
5 mentionsA little over half of the reviewers (5 of 9) specifically noted the printer monitoring features of Printanista. Reviewe…
A little over half of the reviewers (5 of 9) specifically noted the printer monitoring features of Printanista. Reviewers appreciate the software's ability to provide details about each printer, including meter readings, supply levels, service errors, and historical data. This comprehensive monitoring capability appears to be a key strength of the product.
Usage Tracking
4 mentionsNearly half of the reviewers (4 of 9) highlight Printanista's usage tracking capabilities. Reviewers find the dashboard…
Nearly half of the reviewers (4 of 9) highlight Printanista's usage tracking capabilities. Reviewers find the dashboards easy to navigate and customize, providing informative breakdowns of printer models and their usage. This feature helps users understand and manage their printing resources effectively.