Finally, an ESP built for Online Publishers/News
Rating: 10 out of 10
Use Cases and Deployment Scope
We work in the online publishing space across 5 different properties. Our sites send email newsletters anywhere from once a day to once a month, and special campaigns for brand partnerships. Echobox Email allows our editors to automate over the weekend or during vacations and to start the newsletter from a curated selection of articles, only needing to override when necessary. It's been a real time saver for the editorial team and the web team no longer needs to manage a complicated set of workarounds.
Pros
- Easy interface for everyone to learn
- Personalized send times have led to increased open rates
- Ability to automate whole campaigns by theme or category
- Responsive support team that has already incorporated feedback
Cons
- Reporting area has bare minimum and could use some UI improvements
- Timezone quirks can come up when editorial team is fully remote
- Google Analytics integration would be nice to have so that popularity of articles could be incorporated in algorithm
- Integrations with common form plugins would be great
Likelihood to Recommend
Echobox Email is great for news or article-based sites. It's the only platform we've used that allows editors to simply paste one link to include or override a story. The ability to automate fully or enable periodically is a time and money saver for us during holidays or employee vacations. The platform has been easy to learn and a great improvement over our workaround solutions in Mailchimp and Campaign Monitor. Besides the platform UI and optimizations for articles (which is worth switching for alone), the AI/ML built in to the platform has already started showing improvements to our open and click rates. The personalized send time is a game-changer and the personalized story selection is a promising feature– we look forward to seeing how it plays out over time.