Ease Reviews & Insights

Score9.6 out of 10

30 Reviews and Ratings

Community insights

TrustRadius Insights for Ease are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Platform: Users praised Ease for being a user-friendly platform that is easy to set up, learn, and use. Some users felt the platform was extremely easy to navigate with its self-explanatory and simple design. The overall user experience was described as excellent by many reviewers.

Convenient Information Access: Reviewers appreciated the convenience of accessing information anytime and anywhere on Ease. This feature reduced the need for constant assistance and promoted self-sufficiency among users. Many users liked that all important information is consolidated within the platform, making it easily accessible.

Continuous Improvements and Updates: Users commended Ease for continuously improving and updating their platform over time. They were pleased with the continuous enhancements made to make the platform even better. The support team was also praised for their assistance and responsiveness to questions and concerns raised by users.

Ease Reviews

5 Reviews

User friendly software

Rating: 7 out of 10

Incentivized

January 18, 2024

Use Cases and Deployment Scope

We use Ease as our benefits administration system. Employees are able to log in and make elections which then sends the enrollment info to the carrier and the deduction info to payroll. The system helps eliminate a lot of paperwork for open enrollment and helps cut down time needed to upload deduction info to payroll. In theory this is great, but it can be difficult for our employee base.

Pros

360 connection with payroll company- updates deductions quickly
Very easy to understand user interface
Admins can make elections for employees

Cons

As an admin I can't see when Ease sends info to carriers, so I have to keep checking in to make sure enrollments are completed
I have had issues with start dates and end dates for deductions and Ease said it was my payroll company's fault but they're the company sending the info payroll
It can be difficult to see if an enrollment was submitted

Likelihood to Recommend

Best for companies with payroll that take 360 integration with Ease. Great for an employee base that uses technology easily, but less great for employees who don't use technology well. You're able to input answers for employees which is helpful, but takes more work for the admin. The biggest benefit is the integration.

Makayla Plummer

Director of HR in Human Resources at Marquis Commercial Solutions (51-200 employees)

Vetted Review

1 year of experience

Enjoy using Ease for its functionality.

Rating: 10 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

I use Ease on a daily basis to support our clients with their benefits management. Ease is a wonderful easy to use product to manage group benefits. I have used it as an employer, employee and broker and always had a good experience. It is intuitive and user friendly for even the less tech savvy employees.

Pros

Ease of use
Visually appealing
Training on their product

Cons

Customer Service- more quick response times
Customized filters for the To Dos section

Likelihood to Recommend

I think Ease is great for all size clients in all different industries. The only client I would say may not be best suited for is a client who may already have a HRIS that has benefits management module already built in as they have the ability to manage those items elsewhere.

Verified User

Representative in Human Resources (1-10 employees)

Vetted Review

2 years of experience

Ease makes open enrollment easy!

Rating: 9 out of 10

Incentivized

August 11, 2021

Use Cases and Deployment Scope

The whole organization used Ease for this year’s open enrollment. It allowed us to have an electronic open enrollment that was easy for our associates to use and easy for me to manage. The tracking capabilities made it convenient to track progress and pending completion. It also allowed you to view the enrollment as the associate if they had trouble moving between screens.

Pros

Ease of usability
Tracking progress of open enrollment
Reporting

Cons

Easier way to extract user passwords
Better ways to communicate with employees through the system
More dynamic graphics

Likelihood to Recommend

If you do not currently have a benefits enrollment platform in your payroll system, Ease is a great option. It is simple to enroll employees and give them access so they can elect their benefits. I found this system especially helpful during open enrollment. From an admin side, the system was simple and easy to use and got the job done!

Erica Payne

HR Manager in Human Resources at Regal Hospitality (201-500 employees)

Vetted Review

1 year of experience

EaseCentral is just okay

Rating: 4 out of 10

Incentivized

February 29, 2020

Use Cases and Deployment Scope

EaseCentral is being used as our benefits portal. Human Resources uses this system with our employees for open enrollment, and also for newly eligible employees. It file feeds the enrollments to our carriers after their enrollment is complete. EaseCentral has saved us a lot of time and effort when it comes to enrollment.

Pros

Ease of use
Videos for training
It's customizable

Cons

Setting a date parameter on a report isn't an option.
Some things are not customizable.
Some of the integration with carriers doesn't work as seamlessly as it should.

Likelihood to Recommend

Ease Central is nice to have if you need something and aren't too picky. It is helpful to have the availability of file feeds - so that's a lot less work and time put in for benefits enrollments, but it seems to take a long time to get the feeds set up properly. Also, the reporting capability does not allow for a date parameter, which really throws off reporting. If you're a small company, it works okay. I don't think a large company would be at all happy with this.

Rachel Davison

HR Specialist in Human Resources at City of Bella Vista (51-200 employees)

Vetted Review

2 years of experience

I really like EaseCentral.

Rating: 10 out of 10

Incentivized

February 21, 2018

Use Cases and Deployment Scope

We manage employee benefits for almost all our clients through the EaseCentral platform. As the broker, EaseCentral works very well for use. But more importantly it works well for the employer and their employees. All the "parties" use EaseCentral and it works fabulous for offering, enrolling and administering the benefit program throughout the year and at open enrollment time. EaseCentral can service a 4-5 employee company all the way up to hundreds/thousands of employees.

Pros

User interface is easy on the eyes. People seem to be able to pick it up really easy, it's simple to operate and has a nice clean look.
It's insurance carrier & service vendor "agnostic"...works with every insurance carrier we work with and has numerous preferred vendor partnership with some of the other services our clients want access through all from EaseCentral.
Great support team when questions arise. Pretty self explanatory.

Cons

Some of the connected exterior apps and other services from the Marketplace seem complex.
Honestly, there's not much that I don't like so it's difficult to come up with cons.

Likelihood to Recommend

My clients are very small all the way up to 100+ Employees. It's easy to use and intuitive for me as the broker, my group admin. clients and their employees. Specifically fast & easy to set up and easy for employees to enroll. Recommendations to others considering the product... This is a very effective tool for an employee benefit broker and consultant. It has benefit administration, paperless new hire employee on-boarding, and HRIS if needed. Two huge thumbs up. What business problems are you solving with the product? What benefits have you realized? Paperless HR and benefit enrollment all online. I've been able to work with more group clients, more efficiently, effectively, faster and easier.

Willie Pinkston

Employee Benefit Consultant in Sales at Podium Benefits (1-10 employees)

Vetted Review

2 years of experience

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