Good product for a targeted issue, do not expect more.
Pros
- User friendly & easy to navigate. I don't have a lot of time to learn brand new processes, so the ease of dupecatcher saved me a lot of time that I would normally spend hours doing manual work, merging duplicates.
- "Ignore" some apps don't allow you to ignore dupes, as some may know this is absolutely necessary sometimes.
- Alerts that notify SF users when they are creating duplicates.
Cons
- While it is user friendly, the interface could use a facelift. Very old school looking.
- Sometimes it will flag false duplicate results.
- Mass delete option is not available, and would be very useful.
Most Important Features
- Catching dupes on import.
- Flagging duplicates for users on their end.
Return on Investment
- Any tool that can catch duplicates is something almost any CRM using company needs. So obviously this will always have a positive impact on a company.
- I wouldn't say we had a negative impact but we were able to find tools that did what DupeCatcher does and them some with a higher price tag, but you get a lot more features, and in my opinion what you would want/need/expect out of a dupe catcher.
Other Software Used
DemandTools