TrustRadius Insights for DupeCatcher are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
DupeCatcher has been an invaluable tool for Salesforce users who want to ensure that their data is clean and accurate. Users have reported that the software has saved them time and effort by catching and removing duplicate entries for Opportunities and Accounts. This has proved to be an essential function as it maintains the data quality in Org. By catching duplicates, the software has reduced the incidence of users creating duplicate accounts, thus maintaining data integrity.
One of the most significant benefits of using DupeCatcher is the time efficiency and ease of use while solving multiple records in accounts where details do not need extensive verification. This feature has allowed users to work more productively without having to go back and verify details repeatedly. Users were able to hand off the removal of duplicate contacts and accounts to a business operations admin by setting up rules, helping eliminate repeat entries and ensuring that only accurate information is stored in their database, resulting in better data quality. Sales staff have found that they can efficiently manage leads thanks to having more streamlined records. By preventing duplicate data entry, this tool has helped sales teams pull reports and make informed decisions across different departments with ease. Overall, thousands of potential duplicates have been blocked using DupeCatcher, resulting in increased productivity and better data quality for orgs who use this tool.
I am the only user and it is used in only my department. I am responsible for lead acquisition and imports.
Pros
User friendly & easy to navigate. I don't have a lot of time to learn brand new processes, so the ease of dupecatcher saved me a lot of time that I would normally spend hours doing manual work, merging duplicates.
"Ignore" some apps don't allow you to ignore dupes, as some may know this is absolutely necessary sometimes.
Alerts that notify SF users when they are creating duplicates.
Cons
While it is user friendly, the interface could use a facelift. Very old school looking.
Sometimes it will flag false duplicate results.
Mass delete option is not available, and would be very useful.
Likelihood to Recommend
If you often get lead lists for import, large databases, a lot of users manipulating data regularly, then this is very necessary. Otherwise, I wouldn't see a huge need. I will say that we have found more cost effective apps that have a little more what we need as far as customization and more features.