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Dubber Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for Dubber are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Search Function: Reviewers have praised Dubber's search feature, with various filters available to narrow down results. The AI scanning feature also helps identify phone calls that need attention. Multiple reviewers found Dubber easy to use and appreciated its ability to quickly find specific calls.

Easy-to-Use Platform: Many users found Dubber's website easy to navigate without extensive training. It was straightforward for supervisors to break up agents into teams and listen to specific agents. Additionally, the platform is user-friendly for searching recorded calls and sharing necessary conversations with team members.

Excellent Customer Service: Several reviewers appreciated Dubber's quick and helpful customer service staff, who walked them through processes and maximized the platform's usefulness. The professionalism, helpfulness, and excellent service made for a strong business relationship between customers and Dubber as a tremendous resource.

Reviews

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