Drupal Reviews & Insights

Score6.7 out of 10

379 Reviews and Ratings

Community insights

TrustRadius Insights for Drupal are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Extensibility and Customization: Users highly appreciate the extensibility and customization options provided by Drupal's wide range of contributed modules. Many reviewers have stated that this flexibility allows them to tailor the software to their specific needs, enhancing the overall value of the platform.

Cost-effectiveness: The open-source nature of Drupal is seen as a major advantage by users, with many stating that it eliminates ongoing licensing costs. Reviewers mention that this cost-effectiveness makes Drupal an attractive option for those on a tight budget.

Strong Community Support: Users highly value the fantastic open-source community surrounding Drupal. Several reviewers have mentioned that they appreciate the community's readiness to help and provide solutions to any problems encountered. This support system is seen as invaluable, ensuring users have necessary assistance and resources to overcome challenges while using the software.

Drupal Reviews

20 Reviews

Marketing

Drupal is an amazing tool for dynamic web applications.

Rating: 9 out of 10

Incentivized

May 18, 2025

Use Cases and Deployment Scope

I use Drupal for more complex web applications and sites. Drupal is a very dynamic tool that can fit many different projects, from a simple website with dynamic content or user access to more complex applications like multiuser social sites. Drupal is a great tool to learn how to apply, although it helps to know PHP and how to customize a website's design (HTML/CSS).

Pros

Generate complex websites.
Allow different level user roles.
Create multi-site applications that have multiple mini-sites on one domain.
Build a complex dynamic website for corporate use.

Cons

Debugging can be difficult when modules conflict.
Permissions can be confusing if you’re not sure of user roles and how they function.
A better default image taxonomy and organization would be nice, sans dedicated module.

Likelihood to Recommend

Drupal is best suited for a dynamic website that needs customization and may need different user roles. It’s also great at learning to build a complex web application without knowing how to code a complex website. Although it can be implemented with minimal coding, knowing how to debug is almost necessary.

Dustin Day

Director of UX development, social media and SEO/SEM in Marketing at DFT (a number of local companies under one umbrella) (Marketing & Advertising, 1-10 employees)

Vetted Review

12 years of experience

Verified on LinkedIn

Drupal - Not Recommended for Non-Developer Teams

Rating: 3 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

We used Drupal to build our website. It was incredibly limited and difficult. Because we are a nonprofit organization, many of our staff are volunteers or part-time. This made it very difficult to make updates, because managing and editing the site were not user-friendly processes. We moved to WordPress, which gave us so many more options (plugins) to create a manageable user interface and to train our volunteers to work within the website and keep things organized and updated. We're very happy we switched even with the initial cost of transitioning.

Pros

Options for many languages
Options for developers
It's open-source

Cons

Not user-friendly
No central support
Not compatible with many of our plugins
Good themes cost money
Need lots of support from developers

Likelihood to Recommend

Drupal might be a good place to build a website if you are a developer and know exactly what you want and how to code it. Additionally, if the website will only ever be modified by developers. In situations where it would eb beneficial to have many people access the website (who are not developers), I'd highly recommend going with a different tool.

Rae Carson

Communications Strategist in Marketing at Institute for Cultural Communicators (Non-profit Organization Management, 11-50 employees)

Vetted Review

5 years of experience

A solid open-source CMS with solid security and extensibility

Rating: 8 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

We use Drupal in the following situations:

Our own website runs on Drupal
We implement clients' websites, and depending on the scope and functional requirements, we will often recommend and implement Drupal as the CMS that would best fit their needs (including multisite).
In situations requiring non-core functionality, we evaluate, recommend, and implement suitable Drupal modules. Where none are available, we may develop a custom module.
We work within the hosted Drupal (Acquia) platform for some clients.
Finally, we've consulted on the implementation of the investor relations (IR) website portals of several publicly traded companies, which also run on Drupal.

Pros

Secure
Extensible
Customizable

Cons

Non-intuitive UX
Developer-driven UI
Permissions overkill

Likelihood to Recommend

In the instances where a business (small, medium, and even potentially large/enterprise) have the following requirements:

Content management
Frequent content additions and/or updates
Scalable framework
Functional requirements that can't be met/managed by WordPress
Multilingual and/or multi-regional
Centrally managed multiple-website management
Varying user types with configurable permissions
Integration with other platforms, such as SSO authenticators
Preferably not e-commerce (typically better handled with a hosted solution, such as Shopify)

Verified User

C-Level Executive in Marketing (Marketing and Advertising company, 11-50 employees)

Vetted Review

8 years of experience

Need a Content Collaboration Website at Low Cost. Try Drupal!

Rating: 5 out of 10

Incentivized

January 21, 2020

Use Cases and Deployment Scope

Open source CMS use by our content team for collaboration and to share files. As the content team is scattered across three different geographies, Drupal allows us to communicate and collaborate quickly and easily through an intranet site. We find it ideal to edit collateral among several collaborators. The allocation of roles to each user allows a quick review cycle while lessening the chance of errors.

Pros

Easy to use, especially compared to other open source CMS.
Robust user community to address issues and to provide advice.

Cons

Steep learning curve (but easy to use once you learn the system).
Poorly written or unsupported plug-ins can be a security liability.

Likelihood to Recommend

Our experience with Drupal is for in-house websites ranging from relatively simple blogs to enterprise-level collaboration sites. In our case, we use it to develop content among an internal audience. I'd recommend it for any team that has a technical bent or has developer support (we have both). Drupal can power any number of websites, from extremely complicated to simple portfolios.

Fred Bals

Senior Content Strategist in Marketing at Black Duck Software (Computer Software, 501-1000 employees)

Vetted Review

6 years of experience

View profile

Drupal is Powerful at Scale

Rating: 10 out of 10

Incentivized

January 13, 2020

Use Cases and Deployment Scope

As a search engine marketing agency, some of our customers' websites are powered by Drupal. We configure modules to ensure their websites meet search engine marketing best practices. Overall, we find Drupal to be a powerful content management [tool]. The initial learning curve can be steep, but once you understand how Drupal is organized, it's a solid CMS.

Pros

Powerful
Easy to scale

Cons

Can be overwhelming to get started
No two Drupal websites are built quite the same

Likelihood to Recommend

Well suited for businesses with large websites.

Lindsay Halsey

Co-Founder in Marketing at webShine (Marketing and Advertising, 1-10 employees)

Vetted Review

10 years of experience

View profile

An all-powerful CMS with a steep learning curve

Rating: 10 out of 10

Incentivized

December 4, 2019

Use Cases and Deployment Scope

I use Drupal as the primary platform for website design and development for my own company's websites, and all my clients as well. While some smaller client websites may be fine using something less complicated like Wordpress, Drupal gives me several unique advantages:

All my websites use it, so every website I create an manage is on one platform.

Drupal is infinitely scalable, so as my clients' needs change, it's relatively easy to alter the current website rather than start from scratch.

Drupal has a feature called "Views", which enables me to create custom content display modes for each client, without reinventing the wheel every time.

Pros

Customizable.
Scaleable.
Robust community for support.
Search engine friendly.
Extremely powerful, but easily scaled down for simple sites.

Cons

Steep learning curve, but worth it.
Modules with similar jobs can be confusing - This can be a pro or a con, depending on the day. Sometimes it's nice to have choices, but other times there can be 3 or 4 modules that all do 90% of what you need, but none that do it all. Drupal requires creative thinking to get various modules to work together to complete a task.
Some modules get abandoned or don't work the way you intended.

Likelihood to Recommend

Drupal is well suited for design or development professionals looking for a more robust platform than Joomla or Wordpress. With a little thinking and creativity, there is nothing Drupal cannot do. And if you can create your own PHP modules, then the sky is really the limit for customizability. Drupal is not well suited for a hobbyist; someone looking to make just one website for themselves; or a pro under a tight deadline. The learning curve may be too big a hurdle, and sometimes not worth it.
I joke it took me nearly 2 years to get "pretty good" at Drupal. It was a commitment I made to learn it and use it for my entire business in the long term. If you need something easy and quick for right now, then don't start learning Drupal. It requires time and patience. When I started I was proficient at HTML but had never used a CMS before. If you already use other CMS's with MySQL and PHP, then you will already know how all that works. So it probably won't take you two years. Plus, I learned on Drupal 5, which was not at all designer-friendly. That was put together by coders and it showed. Today, Drupal 7 and 8 are much more user-friendly.

Bobby Donohue

Principal and Creative Director in Marketing at Fuelblue (Design, 1-10 employees)

Vetted Review

14 years of experience

View profile

Trusted large scale content management system

Rating: 8 out of 10

Incentivized

March 14, 2019

Use Cases and Deployment Scope

My company's website is built using Drupal. It is fast, scalable and easy to understand with just basic web knowledge. To be clear - I am not a developer - but work on the frontend building pages, adding events and modules. When I was in the job market - I did notice that a lot of large scale companies use Drupal.

Pros

Producing pages - I can start and complete a new page in Drupal in just a few minutes. It is really easy to understand and very straight forward.
Updates - Drupal is constantly being updated with security patches, new versions and works with most new web technologies
Cross Browser friendly

Cons

Organization leaves a little to be desired. In the version that we are using ( 7 ) - sometimes when you remove an asset, it is hard to see if there are any other versions of the assets on different pages.
The asset library can be a little more organized. Finding something that you uploaded can be difficult to locate if you do not know where it was originally posted.

Likelihood to Recommend

For large scale businesses Drupal is a trusted and secure platform to build on. Security is probably the biggest factor for large companies and Drupal has a well thought out solution to this problem. WordPress is great for smaller sites - Drupal is for global and large companies. I look forward to every update that they release.

Josh Howe

Web Producer II in Marketing at Rocket Software (Marketing and Advertising, 1001-5000 employees)

Vetted Review

2 years of experience

View profile

Drupal: Excellent CMS for Corporate use

Rating: 9 out of 10

Incentivized

January 1, 2019

Use Cases and Deployment Scope

Drupal is the primary platform that all of our customer's company websites are built on. We build landing pages, customer portals, and our brochure style pages on Drupal.

Pros

Responsive web design
Fast loading page speeds
SEO

Cons

Slow learning curve
Could improve CMS experience

Likelihood to Recommend

If you are a corporate entity with multiple websites that need to be managed with a robust team of developers, Drupal is likely the platform that you need to use. If you are looking to develop a quick and easy to use website for a small business or a business that does not have a dedicated developer, I would not recommend Drupal.

Akande Davis

Marketing Communications Specialist in Marketing at Hunter Industries (Consumer Goods, 1001-5000 employees)

Vetted Review

1 year of experience

View profile

Drupal Can Be Great If You Know How To Use It

Rating: 6 out of 10

Incentivized

December 17, 2018

Use Cases and Deployment Scope

Drupal has powered our company website for multiple iterations over the passed 10 years. We have also used it in client projects during that time. What we have liked about it is the granular control it allows over your website out of the box.

Pros

Easily create custom content types which can be used and reused in multiple views around a website.
Granular control of websites on a per page basis.
Allows tiered user access to support users having different access to content and administration capabilities.

Cons

Steep learning curve
Resource intensive
Making a development mistake can result in hours of debugging trying to figure out what went wrong.

Likelihood to Recommend

Drupal offers powerful content administration, tiered user accounts, and modular content building. It is a good step for an organization who has started to outgrow Wordpress, is managing a lot of content, or can build content types administration into views they’re looking for. The downside is that it’s not really an intuitive experience-- site administration requires technical skill, and it can take a long time to learn how to do things.

Nicholas De Salvo

Founder, Creative Director in Marketing at Edge One Media (Design, 1-10 employees)

Vetted Review

13 years of experience

View profile

Drupal is a good, moderately powerful CMS that isn't too confusing

Rating: 5 out of 10

Incentivized

December 11, 2018

Use Cases and Deployment Scope

Drupal is used as the content management system for our organization's intranet. The intranet has hundreds of pages as well as image and document storage capabilities. It also has a number of custom integrations built by the organization's information technology department that have been integrated into the Drupal system for use. Users across the organization access Drupal.

Pros

It has a document repository that makes it easy to store necessary documents
It has an image repository where users can store images
it has the ability to have many users across the organization

Cons

it can be a bit buggy at times
it's not the most intuitive user experience
while it's nice there is a photo repository, the folder structure could be formatted a bit better

Likelihood to Recommend

Drupal is a good basic CMS for people who are looking to have more advanced features that a CMS like Wordpress but aren't looking for an enterprise level CMS. In my experience, Drupal has worked great for small or mid-sized companies, non profits, etc. The recently released Drupal 8, which I have not yet used, looks to be a big improvement in user experience.

Jimmy Mack

Senior Communications Specialist in Marketing at City of Olathe (Government Administration, 501-1000 employees)

Vetted Review

4 years of experience

View profile

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An all-powerful CMS with a steep learning curve

Rating: 10 out of 10

Incentivized

December 4, 2019

Use Cases and Deployment Scope

All my websites use it, so every website I create an manage is on one platform.

Drupal is infinitely scalable, so as my clients' needs change, it's relatively easy to alter the current website rather than start from scratch.

Drupal has a feature called "Views", which enables me to create custom content display modes for each client, without reinventing the wheel every time.

Pros

Customizable.
Scaleable.
Robust community for support.
Search engine friendly.
Extremely powerful, but easily scaled down for simple sites.

Cons

Steep learning curve, but worth it.
Modules with similar jobs can be confusing - This can be a pro or a con, depending on the day. Sometimes it's nice to have choices, but other times there can be 3 or 4 modules that all do 90% of what you need, but none that do it all. Drupal requires creative thinking to get various modules to work together to complete a task.
Some modules get abandoned or don't work the way you intended.

Likelihood to Recommend

Bobby Donohue

Principal and Creative Director in Marketing at Fuelblue (Design, 1-10 employees)

Vetted Review

14 years of experience

View profile