Drupal Reviews & Insights

Score6.7 out of 10

379 Reviews and Ratings

Community insights

TrustRadius Insights for Drupal are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Extensibility and Customization: Users highly appreciate the extensibility and customization options provided by Drupal's wide range of contributed modules. Many reviewers have stated that this flexibility allows them to tailor the software to their specific needs, enhancing the overall value of the platform.

Cost-effectiveness: The open-source nature of Drupal is seen as a major advantage by users, with many stating that it eliminates ongoing licensing costs. Reviewers mention that this cost-effectiveness makes Drupal an attractive option for those on a tight budget.

Strong Community Support: Users highly value the fantastic open-source community surrounding Drupal. Several reviewers have mentioned that they appreciate the community's readiness to help and provide solutions to any problems encountered. This support system is seen as invaluable, ensuring users have necessary assistance and resources to overcome challenges while using the software.

Reviews

84 Reviews

Drupal Is A Solid Choice For Seasoned Programmers.

Rating: 7 out of 10

Incentivized

June 19, 2025

Use Cases and Deployment Scope

Over the years, we've tried out a lot of different CMS systems to create marketing and e-commerce websites for various divisions of the company. Drupal has been around for a long time, and we've given their CMS a ride in hopes of creating a website to showcase some of our company's products and information to visitors from targeted pet groups in our industry.

Pros

It has excellent security features and consistent updates.
It allows for extensive customization with the integrated themes and core code, especially when you first install it. This allows our dev team to get creative with marketing initiatives.
There is a large online community of Drupal users that consistently help answer any questions and issues

Cons

This is not an easy CMS to work with if you don't have a good understanding of website development. It isn't "plug-and-play" like Wordpress or Shopify.
Over time, doing major updates to the system can be taxing, especially if you aren't well-versed enough in doing system updates in line with your "child" theme and code.
The CMS can become somewhat cumbersome with server resources if not carefully optimized while you build and customize it to your liking.

Likelihood to Recommend

Drupal is well-suited for development teams seeking flexibility to scale on a dependable and secure coding platform. However, I would not recommend it to average developers or those looking for a more plug-and-play style CMS to get up and running quickly. It's also not the best solution for very large (database-heavy) websites, as the system can bog down server resources with its code.

Jeff Montgomery

CTO in Manufacturing at Animal Necessity (11-50 employees)

Vetted Review

7 years of experience

Great tool for tech savvy users

Rating: 5 out of 10

Incentivized

June 19, 2025

Use Cases and Deployment Scope

We used Drupal for our website design through our web developer. We were able to customize the look and feel of the website and manage the content quickly. By using Drupal for website design, we were able to make changes in real time as opposed to needing to create a trouble ticket and waiting for support to update website content.

Pros

Website Design
Drag and Drop Editor Functionality
Great website templates

Cons

Updates are not streamlined
Not many free themes
Customer support is not the best

Likelihood to Recommend

There were some aspects, such as the drag and drop capabilities that we liked about Drupal, however, whenever customer support was needed, we had difficulty making a connection. Tasks that required additional support often led to us needing to create a trouble ticket with customer service. I was able to find some videos online that provided assistance, but for more challenging needs, it was a challenge getting the answers we needed.

Leslie Ornelas

CEO in Corporate at United Way Galveston County Mainland (1-10 employees)

Vetted Review

6 years of experience

View profile

Drupal is an amazing tool for dynamic web applications.

Rating: 9 out of 10

Incentivized

May 18, 2025

Use Cases and Deployment Scope

I use Drupal for more complex web applications and sites. Drupal is a very dynamic tool that can fit many different projects, from a simple website with dynamic content or user access to more complex applications like multiuser social sites. Drupal is a great tool to learn how to apply, although it helps to know PHP and how to customize a website's design (HTML/CSS).

Pros

Generate complex websites.
Allow different level user roles.
Create multi-site applications that have multiple mini-sites on one domain.
Build a complex dynamic website for corporate use.

Cons

Debugging can be difficult when modules conflict.
Permissions can be confusing if you’re not sure of user roles and how they function.
A better default image taxonomy and organization would be nice, sans dedicated module.

Likelihood to Recommend

Drupal is best suited for a dynamic website that needs customization and may need different user roles. It’s also great at learning to build a complex web application without knowing how to code a complex website. Although it can be implemented with minimal coding, knowing how to debug is almost necessary.

Dustin Day

Director of UX development, social media and SEO/SEM in Marketing at DFT (a number of local companies under one umbrella) (1-10 employees)

Vetted Review

12 years of experience

Verified on LinkedIn

Drupal - Not Recommended for Non-Developer Teams

Rating: 3 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

We used Drupal to build our website. It was incredibly limited and difficult. Because we are a nonprofit organization, many of our staff are volunteers or part-time. This made it very difficult to make updates, because managing and editing the site were not user-friendly processes. We moved to WordPress, which gave us so many more options (plugins) to create a manageable user interface and to train our volunteers to work within the website and keep things organized and updated. We're very happy we switched even with the initial cost of transitioning.

Pros

Options for many languages
Options for developers
It's open-source

Cons

Not user-friendly
No central support
Not compatible with many of our plugins
Good themes cost money
Need lots of support from developers

Likelihood to Recommend

Drupal might be a good place to build a website if you are a developer and know exactly what you want and how to code it. Additionally, if the website will only ever be modified by developers. In situations where it would eb beneficial to have many people access the website (who are not developers), I'd highly recommend going with a different tool.

Rae Carson

Communications Strategist in Marketing at Institute for Cultural Communicators (11-50 employees)

Vetted Review

5 years of experience

Drupal! You beauty!

Rating: 10 out of 10

February 9, 2023

Use Cases and Deployment Scope

To develop content oriented and transaction oriented sites
Non technical users can easily build sites using Drupal
Drupal 8 and above have responsive design included.
Easy access to inline edit mode that directly allows the users to edit components then and there without having them to move to a whole new page as in case of full page edit mode.

Pros

Content revisions
Content translations
Database and server logs
Error backtrace
SEO

Cons

Can be overwhelming to new users
Integration with APIs requires full Drupal technical knowledge
Default package size is large

Likelihood to Recommend

If you have a team that comprises a less number of developers and large number of content writers than Drupal is a must.
It is written using PHP which almost all developers habe experience with or can get easily accustomed to.
Multilingual functionalities of Drupal are exceptional.
Last but not the least, if you are looking for content management systems then look no where Drupal is your answer.

Anirban Das

Software Engineer in Engineering at Onetrust (1001-5000 employees)

Vetted Review

7 years of experience

Drupal, a hidden gem in the sea of the content management systems out there, a framework of it's own that goes beyond a common CMS

Rating: 10 out of 10

December 12, 2022

Use Cases and Deployment Scope

We use Drupal daily, that's our main driver for any websites and apps we are developing, this has been the case for the past 12 years for me personally, the scope is as wide as a small local webshop to large enterprise organizations, connecting multiple websites as services to each other, we also use Drupal as a content hub as a headless CMS, or just fetching data off of it with exposed API

Pros

Well structured entity definition
Designed to be extended, everything can be extended/connected to each other
API-first design with the latest versions
Great developer experience
Huge community, all driven off of open-source contributors

Cons

Developer onboarding experience
Better marketing materials
Better out of box experience
Faster innovations/integrations with Javascript ecosystem

Likelihood to Recommend

Well, I'm definitely biased, I've been working with Drupal for 12+ years, and I can say it's appropriate for any size/scale of a project, whether it's a small catalog website or a huge corporation. If I want to dial it down to a specific use case, Drupal is best what most customers/clients that have high-security standards, and need to have extensive editorial experience and control over their website's architecture. Due to its core design, Drupal can connect with each part of its own and any external third-party resources quite easily. For a less-suited scenario, I might say that if you don't have enough budget to get proper work done, sometimes just using WordPress with a pre-designed theme might sound better to you, but if you have the budget and the time, always go with Drupal

Sohail Lajevardi

Drupal Front-end Engineer in Engineering at Ramsalt (11-50 employees)

Vetted Review

Reseller

12 years of experience

View profile

An open source CMS with excellent tools!

Rating: 10 out of 10

Incentivized

June 14, 2021

Use Cases and Deployment Scope

With Drupal, we customize all modules to meet the best marketing terms, respond to the needs and guarantee clients a better web presence. With its ability to manage different themes for each site and have a unique look and feel, all of our clients we have worked with have been satisfied. It has allowed us to create websites and update our clients' sites.

Pros

Drupal has the main advantage of being an open-source product; we can customize the way we want.
It allows me to manage and create websites or blogs that our customers require.
It has impressive administration and customization features, being able to manage any amount and type of content.
I have always started and completed a new page in Drupal in just a few minutes.
It has been straightforward to understand and effortless to use.

Cons

Drupal has different languages used; not just anyone can make use of the tool.
It should have more support material to customize and modify the code.

Likelihood to Recommend

In my experience, Drupal is an excellent CMS with advanced features that offer powerful content management. It has guaranteed security to back up data and is constantly being updated with new features. It also allows you to customize your websites the way you want.

Dominik Ras

Senior Project Manager in Information Technology at Polcode (51-200 employees)

Vetted Review

3 years of experience

Drupal is a great open source CMS

Rating: 8 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

It is a very powerful tool for the general construction of websites. Drupal is used by my department as a content management tool to bring information and communication to our users on a variety of digital channels. All of this is managed using the open source Drupal framework for which we have a license. Another very interesting point is the possibility of applying different themes for each site. It allows good user management and is also easy to use.

Pros

Open source framework
Variety of themes, colors and possibilities of work with images and texts
Easy to use

Cons

Security and new release notifications are a hassle as they happen too often
Allowing them to write PHP modules is a big advantage, but sometimes integrating them is a small challenge due to the version the developer is working on.
Steep learning curve, but worth it

Likelihood to Recommend

Drupal is suitable for design or development professionals looking for a more robust platform than Joomla or WordPress. It has many better features. With a little thought and creativity, Drupal allows you to do many amazing things. The possibility of integration with PHP modules is really the limit for customization. However, Drupal is not suitable for amateurs; someone who wants to make just one website for themselves; or a professional on a tight deadline. The learning curve can be a very big obstacle and is sometimes not worth it.

I have been working for some time and sometimes give up on some projects and choose another tool. It is definitely not a technology for those in a hurry, it is necessary to have time and dedication. The newer versions of Drupal are more friendly and intuitive and allow the construction of many cool things.

Fernanda Ministerio

Especialista de Desenvolvimento Industrial in Information Technology at SENAI-DN (10,001+ employees)

Vetted Review

2 years of experience

View profile

Drupal for enterprise-level website in azure/devops context

Rating: 7 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

Drupal is the content management system we choose when we made our website again.
It is used by both marketing and IT department :
The marketing dept uses it mainly to manage content, add or modify pages, and get customer behavior insights,
while the IT dept uses it mainly for user/access management and maintenance purposes.

Pros

Enterprise-level security and performance
Easy skin/ UX-UI customisation
Easy plugin management
Large web community in case of need

Cons

Development is complicated and hard to learn, even for experimented developers
Time-consuming maintenance (frequent updates and patches to install)
Plugin development could be easier

Likelihood to Recommend

On my sense, it is by far the best enterprise Content Management System, at a time when security and scalability are highly required. But consider another way if you can't afford a robust 3rd party IT provider or a specialized/dedicated IT team that can provide support for non IT users.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Capable Contextual CMS

Rating: 6 out of 10

Incentivized

May 25, 2021

Use Cases and Deployment Scope

The Historical Society considered using Drupal vs Sitefinity and settled on Drupal due to its open-source structure and versatility. Drupal is a strong tool to use for large organizations where having the ability to do almost anything is key. The software is more like a framework than a CMS in that you can transform it into almost anything you want like building blocks. One thing to keep in mind is it has a steep learning curve for new users and it is very unopinionated in style and setup.

Pros

Relational context makes for very powerful page capabilities
Can be transformed into anything you can imagine
Fast search capabilities

Cons

Steep learning curve
Not ready for use out of the box
Can be slow to load if not configured properly

Likelihood to Recommend

For universities and historical societies, [Drupal] is an excellent tool to showcase your institution's different departments and capabilities. I would not recommend this software for smaller organizations with smaller IT departments since it is a lot for a single developer to do by themselves. Excellent enterprise software for no cost.

Chris Kerry

Application Developer in Information Technology at Kansas State Historical Society (11-50 employees)

Vetted Review

2 years of experience

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Drupal is a great open source CMS

Rating: 8 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

Pros

Open source framework
Variety of themes, colors and possibilities of work with images and texts
Easy to use

Cons

Security and new release notifications are a hassle as they happen too often
Allowing them to write PHP modules is a big advantage, but sometimes integrating them is a small challenge due to the version the developer is working on.
Steep learning curve, but worth it

Likelihood to Recommend

Fernanda Ministerio

Especialista de Desenvolvimento Industrial in Information Technology at SENAI-DN (10,001+ employees)

Vetted Review

2 years of experience

View profile