Based on 6 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 6 reviews | Last Published May 26, 2026
For Professional, Scientific, and Technical Services firms, Dropbox functions as a critical platform for secure data management and dynamic collaboration, essential for safeguarding intellectual property and ensuring operational continuity. In TrustRadius reviews, it is widely adopted for comprehensive file storage and backup, with all 6 reviewers leveraging it for project databases and historical work. Its capabilities in file sharing and real-time document co-editing are particularly valued for client engagements and distributing large proofs.
While enabling seamless remote access for mobile professionals, some reviewers, specifically 2 of 6, noted challenges with its native file organization, finding the folder system less intuitive for complex project hierarchies. Features like "suggested for you" occasionally contribute to this disorientation rather than enhancing usability. Overall, reviewers view Dropbox as a foundational tool for efficient project delivery and client interaction, despite minor usability concerns.
Pros
Secure storage and backup of large project databases and intellectual property
Efficient distribution of large proofs and deliverables to clients
Seamless remote access for mobile professional staff across devices
Facilitates real-time document co-editing for collaborative projects
Cons
Native file organization can be less intuitive for complex project structures
"Suggested for you" feature may cause disorientation rather than aid navigation
We store all of the business's past work in Dropbox. I work in the creative department at Modern Brand, and once I complete a project in Adobe, I upload the working file to Dropbox. This way, everyone on the team can access these files both now and in the future.
Pros
Organization
Downloading
Storage
Cons
Malfunctioning
Crashing
PDF reading/ quality
Video Quality
Likelihood to Recommend
Dropbox is well-suited for a smaller work environment. I feel it could be problematic in a bigger work environment involving privacy/ crashing.
I use Dropbox to firstly backup all of the files on my MacBook bro, but also to keep a further backup of my photo album on my iPhone. This then also allows me to access these files remotely when I’m not physically at each of these devices.
The safety of having a backup of the entire file base of my MacBook Pro is certainly worth the subscription.
Pros
Backup
Storage
Remote Access
Cons
Allow Dropbox App on iPhone to access MacBook backup files once again.
Likelihood to Recommend
The ability to backup and store files in the cloud is excellent. It allows me to be safe in knowing I have a backup should anything happen to my device.
It also allows me to save space on my device (MacBook Pro), as I’m able to save files as ‘online only’ which then allows me to pull the files I need from the cloud when I need them, saving a lot of space locally on my device.
I do a lot of fashion work but also keep my personal stuff in there. folder system is great but it does already sync in with my phone (photos), which is great but I have thousands of photos being saved that I deleted from my phone, plus those I do want to keep are duplicated since I add them to separate folders . Files are great though to share with others
Pros
editing videos function (could add a few more things though)
filing system
user friendly, sharing with others
Cons
sometimes I get confused where something has been saved
to be able to turn off location of any videos and photos (am not sure if it's already there and I don't know how to use it)
maybe be able to turn powerpoint files into accessible links to forward (I try to send my portfolio on platforms such as Upwork, Linkedin, even email and it's very difficult since the file is big
Likelihood to Recommend
I don't use it for much else except storing my videos and photos and files, for sharing and forwarding them to others so it's hard to describe what it is well suited for. Definitely as a file sharing space between colleagues and friends. It could potential be useful to have a tutorial video to show what all functions it has other then a storage area and file sharing platform.
Dropbox is my complete, comprehensive file storage system for all the work I do as a graphic designer and marketing director. In addition to having more storage space available than my laptop, which means I do not need to remove older files for space, it allows me to work remotely from wherever I am without worrying about what computer I'm using. It also allows me to share files with coworkers and clients.
Pros
file sharing
file backup
file organization
Cons
I haven't encountered anything that is difficult to use
There isn't anything that I can think of that is missing
Likelihood to Recommend
When sharing design comps with clients, I can control who has access to the files so that I don't need to make them public. Additionally I can control what kind of access is shares - edit, read only, etc - so that I don't have to worry about who is accessing my files.
1. I send large proofs to clients that are too large to email. 2. My editor and I are able to collaborate in a live PDF document with comments. 3. I back up projects here (in addition to an external hard drive and Carbonite services!) 4. Clients with large images can share them with me here too.
Pros
Trustworthy security
Easy for non-users to access files
Generous space allowance
Cons
folder system is a little clunky, not elegant
"suggested for you" is actually sometimes more confusing than helpful
add ability to change folder colors
Likelihood to Recommend
It works great with most people in the workplace, but can be overwhelming to an older, technologically-challenged person.
I use my Dropbox for everything. All my files, including my personal photos. I know I have access to it anytime, anywhere and I feel confident that I am not going to loose the information or pictures. I share folders with people to allow them access too, which is great for business.
Pros
Simplicity
Access
Universal use
Cons
I'd like to be able to get pictures from Dropbox into my iphone camera role easier.
I'd love if there was some AI way to organize all my files better. I have folders call "Rename files and organize" and I just don't have time.
Once images load, it would be nice if they stayed loaded even if you are scrolling down so you can easily scroll back up and be able to see images without it reloading.
Likelihood to Recommend
It is a basic file organization system which allows for easy sharing with extra people. For that purpose I don't see why it would not be well suited for anyone with the purpose of storing and organizing their files. This makes it a good tool, well suited for both personal and business use.
I use Dropbox to have the same version of files on multiple devices - t he main benefit is that I can use two separate computers in home and regular office, and I do not have to move with the devices when I switch. The second use is archiving documents, so they are easily available when I need to access them from other devices. Additional features - managing screenshots, archiving images and movies from my phone.
Pros
Document sharing between devices.
Archive and backup.
Screenshot management.
Search and remote access.
File sharing.
Cons
Exporting files in Android device. There is some unnecessary complexity.
Likelihood to Recommend
This is a good solution for both personal and business use. It is very good to manage files in teams for work on files by multiple people. Sharing documents for other users is also reasonably good. Last but not least - Dropbox enables to provide a file space for clients, where they can drop their large files to ensure the smooth transfer to the project team.
I primarily use it as a backup and filesharing platform for data, software, Word file versions, etc. I use it separately from my organization-sponsored file-sharing platform (OneDrive). Sharing with collaborators outside of the organization has historically been challenging and Dropbox overcomes that, though recently OneDrive has become easier to use for collaboration purposes.
Pros
Seamless integration with local drive
Easy download of programs/exe, not just docx, pptx, or similar files
File sharing
Cons
The biggest issue is that folks who I collaborate with who do not have 2TB subscription very quickly run out of space. I would prefer the free-version of Dropbox be expanded to accommodate them.
Likelihood to Recommend
It is not well suited if the amount of data to be shared exceeds >500gb nor is it well suited if files are edited and viewed simultaneously.
I use Dropbox as my cloud backup. I also share folders with clients. It keeps me organized so well. I am able to access all my folders from my laptop as well as my phone and other devices. It makes it so easy and accessible. Clients love the ease and accessibility as well.
Pros
Great amount of storage
Quick loading
Image clarity
Easy organization
Cons
The starring function doesn't seem to work well when sharing. One user stars files/images, but the other doesn't see it.
Likelihood to Recommend
I recommend Dropbox for everybody. I like the interface and ease of use better than Google drive. Dropbox seems to be an industry standard for professionals in my industry. The sharing functions are great for everybody, it's integrated on my mac and iPhone so seamlessly. Again, I've used Dropbox for years now for my business and I haven't had any complaints. Thank you!
I use different kind of devices, being Android, Imac and an Ipad, I'm also an illustrator and small business owner so I use Dropbox to be able to have my illustrations saved, as my main program is Procreate and everything is only saved in the program itself, it's really easy to select and send everything to an specific folder in Dropbox, also, to be able to download the posts and edits I make on my computer into my Android Phone to be able to post on social media.
Pros
It syncs right away between all my devices.
For artist when downloading a brush and save it in Dropbox, is really fast to install it in your program when doing it IN Dropbox.
Is easy to make folders from any device, be it phone, tablet.
Cons
Honestly I don't have any issue, I recommend Dropbox to everyone because of that.
Likelihood to Recommend
When working with teams how it syncs so fast is always the best. When delivering folders and files, is really easy to use even for first time users as it's really intuitive. To organize files in different folders for clients. For making backup copies of important work. It's great for any freelancer.
