TrustRadius: an HG Insights company

Drawbridge (discontinued)

Score7.6 out of 10

4 Reviews and Ratings

What is Drawbridge (discontinued)?

Drawbridge was a customer understanding and identity resolution tool, acquired by LinkedIn in 2019. Its features have been incorporated into LinkedIn Marketing Solutions, and the tool is no longer available standalone.

Read more details.

Drawbridge - best to seek alternatives

Pros

  • tracks browsing habits
  • makes personalized recommendations
  • tracks online activity

Cons

  • well, it's tracking you, so that's a problem
  • IoT - connected to all smart devices
  • user interface is only for advanced users
  • can give incorrect and inappropriate links for setting
  • difficult to control broad settings
  • terrible customer support (what do you expect from LinkedIN)

Return on Investment

  • Troubleshooting
  • no ROI as too much troubleshooting goes into each project
  • did not synchronize teams' needs
  • poor user interface
  • waste of time

Alternatives Considered

Google Ad Manager, Google Ads (formerly AdWords), Salesforce Audience Studio (formerly Salesforce DMP) and Salesforce CMS