Free BAA Doxy - poor audio functionality, no screen sharing, but great backup platform
Pros
- Offers a free option with a HIPAA-compliant BAA.
- Simple interface.
Cons
- Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
- Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
- If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
- [doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.
Return on Investment
- It is very helpful because it has allowed me to still hold telehealth sessions in the event of technology failures of my primary telehealth platform. Very useful, very helpful, big money saver so I can still hold sessions!
- Allows me to hold consultations outside of my group practice with prospective clients who are not linked into my primary telehealth platform as clients in my group practice yet.