Dovetail Review
Pros
- Employee Self Service - All of our employees who used this service had nothing but great things to say about how user friendly it was and that the data was easy to read and search through.
- Dovetail Customer Service - Our rep was instrumental in making sure we had all of the tools we needed for launch day. The system had no surprises and everything was explained in detail prior to going live.
- Data Tracking - Keeping track of Employee Relations in a company of over 1000 employees can be a difficult task but Dovetail made this very easy. Adding cases and managing the progress of cases that are assigned to you is very user friendly.
Cons
- I would like to see a recruiting piece added to the management system. This would make it easier to track employees within the Dovetail Suite who were new or were no longer with the company.
- Dovetail may now be integrated with UltiPro but at the time it was not and this would have been a nice feature.
Return on Investment
- Dovetail saved our HR Department time and money on Employee Relations questions and topics in that our Generalists were able to look up other cases that were similar in order to compare the issue the employee was having at the time. This allowed them to focus on other HR related questions throughout the day.
- Our overall business objective was to save our HR Department time, while also giving the Generalists tools to tackle their daily objectives without hesitation.
Alternatives Considered
ADP, Microsoft Office 365, UltiPro, QuickBooks Premier and NetSuite
Other Software Used
NetSuite, UltiPro, Microsoft Office 2016