Domo Information Reviews & Insights

Score8.4 out of 10

246 Reviews and Ratings

Community insights

TrustRadius Insights for Domo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Tool: Users find Domo to be a valuable tool that provides useful data quickly and easily. Some reviewers have stated that Domo allows them to generate easy-to-read reports and share them with a wide range of stakeholders. The ability to export data in multiple formats is also appreciated by users, as it enables them to customize the information they need for different applications or uses.

User-Friendly Interface: The user interface of Domo is easy to understand and navigate, making it user-friendly. Many users have mentioned that they appreciate the seamless connectivity with other software and data sources, which enables efficient communication among users and spreads information to different teams. Additionally, the capability of connecting multiple platforms makes it easier for users to access and aggregate information from various sources.

Powerful Data Visualization: Domo offers a powerful report generator that automatically creates charts using different metrics, making it a top-notch tool for data visualization. Several reviewers have expressed their satisfaction with the flexibility of Domo, as it allows them to build once, modify, reuse, and avoid repetitive tasks. Furthermore, the centralized platform provided by Domo where all data is stored has been praised by users for giving them access to all their data in one place.

Domo Reviews

22 Reviews

InformationComputer Software14Computer Networking1Internet2Telecommunications1Publishing2Information Services1Online Media1

Great product. Excellent visualisation of data

Rating: 10 out of 10

Incentivized

July 8, 2024

Use Cases and Deployment Scope

for reporting of prospective opportunity, ideal customer profiles and usage and financial metrics

Pros

transforming data
visualising data
exploring datasets
integrations

Cons

transforming data can be difficult
some integrations are limited in what can be done

Likelihood to Recommend

For our company, it was perfect for ingesting product usage data and providing insight to our internal teams in a live report. It has also been very good for analysing financial and billing data to understand our company performance in terms of sales and billing.

It was difficult however to access some usage data, due to the inefficient connector to our billing platform

Verified User

Administrator in Information Technology (Computer Software company, 11-50 employees)

Vetted Review

3 years of experience

It's a Truly Outstanding Analytics Platform!

Rating: 8 out of 10

Incentivized

March 21, 2023

Use Cases and Deployment Scope

It helps us understand the information behind the surface. You are well known that Excel can only display so much information. We no longer have to constantly collect and input all of our data by hand. In addition, we can now manipulate and visualize our data in ways that were before unimaginable. It has incredible analytic capabilities, which have improved our ability to use internal data for strategic decision making, especially in the areas of commerce and finance. It is the perfect software for us. Domo user interface is elegant and easy to understand.

Pros

Domo allows us to easily and quickly create visually appealing dashboards that aggregate and show information from a wide variety of sources.
The nicest part is that it automatically creates a chart that makes use of a variety of different metrics.
It's a powerful tool with a top-notch report generator.

Cons

The colours are awful, and the charts and other components are more difficult to work with than those in Power BI and similar programmes.
It's not always possible to pinpoint an issue with the SQL in a single sentence.
The visual aids may need some improvement, but other than that, everything else is great and runs well.

Likelihood to Recommend

The best feature has been having all of our reporting and visualization needs met in one place rather than switching back and forth between many platforms to get the big picture of our sales activities. Domo's strongest suit is its unified environment for data collection, processing, visualization, and analysis. There are no starter plans available, and the price is quite high. The platform is too expensive for most businesses, and the developers are constantly adding new capabilities that aren't part of the base offering. Otherwise, it is mind-blowing tool.

Rajeev Saxena

Account Executive in Information Technology at FUSIONARTS SOLUTIONS (OPC) PVT. LTD. (Information Services, 1-10 employees)

Vetted Review

1 year of experience

View profile

Domo: finally a data tool that's easy to use!

Rating: 10 out of 10

Incentivized

December 9, 2021

Use Cases and Deployment Scope

Domo has been a fantastic tool for us and enables us to get customer and order data out of silos so that we can see the full customer journey. I was surprised that I was able to start creating cards the first time I used it: there was no need for in-depth training or practice. It's intuitive and easy to understand.

Pros

Connects with other apps.
Enables data visualization.
Provides insight into customer behavior.

Cons

Wish all of our users could have an account.

Likelihood to Recommend

I have used Domo to track order information, locate spikes and trends, and gauge how well my team is performing.

Verified User

Director in Customer Service (Publishing company, 201-500 employees)

Vetted Review

3 years of experience

King of the hill but comes at a price

Rating: 10 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

We use Domo across several areas of our business. The main area we use is for our Sales team to track their sales KPIs and monitor their pipeline.

Pros

The end user experience within Domo is exceptional. The UI and metrics and clean and easy to read while also being very versatile and useful.
The platform is very easy to navigate and find the dashboards that you need.
The mobile app is the best in the industry. If you need a good mobile experience for your users, Domo is hands-down the way to go.

Cons

BI is all about data accuracy. I'm not sure what they deal is but there have been some data inconsistency on our Sales dashboards which has caused us to often not fully trust the numbers being displayed. This could be fully on our side and how we are pulling the data but it's worth mentioning.
I think Buzz is a gimmick. No one ever uses it. If we need to communicate with do it over Slack. I don't find it very valuable to have a communication tool within the BI platform. Maybe other businesses like it but it just gets in the way for me.
It is very expensive which often puts it on the chopping block when we are looking to cut costs.

Likelihood to Recommend

If your business is committed to embedding BI into your culture, Domo is worth the price. The end-user experience makes it a joy to use when you need to monitor your metrics. It's a very powerful platform with endless capabilities. If you have a team that can learn the system, set it up, and maintain it then it will bring massive value to your business.

Verified User

Engineer in Sales (Computer Software company, 1001-5000 employees)

Vetted Review

1 year of experience

Great for team alignment

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

Domo is used across our entire company (sales, product, marketing, etc.). Domo makes it easy to get the information you need. We have several different data sources between our CRM, marketing automation system, data warehouse, and product so having all of this merged and compiled into a reports and dashboards is incredible and time saving.

Pros

Consolidates data from different sources
Makes it easy to review data without having to pull new reports all the time
Ease of use with filters and exporting

Cons

I do not build the reports and dashboards myself, I typically request for that info but it would be nice if it were more user friendly.

Likelihood to Recommend

Domo is great when you need consolidated data in one place and have multiple data sources. We use it as our source of truth for reporting back on campaigns. Setting up Domo does require some resources and help from someone who can pull data using SQL, so if that is not available that might be tricky.

Verified User

Manager in Marketing (Computer Software company, 201-500 employees)

Vetted Review

2 years of experience

Domo Review

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

The Domo application is used across my entire organization, in all departments. It pulls data from all of the different reporting systems that are used across the company and creates a centralized dashboard. It helps our teams stay organized and easily locate where we need to make updates and changes in other systems to ensure our reporting is accurate.

Pros

All your data is in one place.
It was way more user friendly than complex platforms like Salesforce.
It has a variety of dashboard formats and creates easy-to-read reporting so we can track RFP statuses, wins/losses, revenue, etc.

Cons

It can be timely to build out custom reports.
It is very costly.

Likelihood to Recommend

Domo is very well suited for my Account Management team to help track the progress of seller's RFP's so that we can assure the revenue forecasting is accurate. It helps track wins/losses and RFP statuses so that my team can easily spot any gaps that need to be updated in Salesforce.

Emily Sperduto

Partnership Ops, Manager in Sales at TIME (Publishing, 201-500 employees)

Vetted Review

2 years of experience

View profile

Domo is the best BI tool out there imo

Rating: 10 out of 10

Incentivized

April 27, 2021

Use Cases and Deployment Scope

Domo is used as our primary BI tool to display performance against expectations. We also display historical data in Domo.

Pros

Visualization
Data manipulation

Cons

Filters

Likelihood to Recommend

[Domo is well suited] if you are looking to chart out business performance in a segment (we use it for customer success). What's particularly valuable is the ability to group by segment etc. You can also let your front line easily download and manipulate data so they become amateur analysts

Luke Ferrel

Sr Director of Customer Success - Scale in Information Technology at Outreach (Computer Software, 1001-5000 employees)

Vetted Review

4 years of experience

View profile

Information and Data the Domo way

Rating: 8 out of 10

Incentivized

February 18, 2020

Use Cases and Deployment Scope

Domo has been an integral part of our attempt to manage multiple software applications. Because of the diversity of the platforms we use, Domo has helped us bring the information together in a usable form. We have faced considerable challenges implementing the system. But have found that it usually was one of the other platforms that was causing the issue.

Pros

Helps us spread information to different teams.
Connects multiple platforms.

Cons

Complexities of linking applications together.
Hard to customize for specific needs.

Likelihood to Recommend

We use Salesforce with several of our teams, and integrating data from several other sources, and it has always been difficult. Pendo has been used to help us gauge our effectiveness with our customers, and Zendesk to manage CS issues, along with several other platforms. Domo has helped us bridge the information to help us create effective KPIs and have the data to support it.

Jon Stanley

Salesmanager in Customer Service at WEAVE Communications (Computer Software, 501-1000 employees)

Vetted Review

2 years of experience

View profile

Domo is good.

Rating: 9 out of 10

Incentivized

October 1, 2019

Use Cases and Deployment Scope

It is being used across the whole company. It is being used to help improve processes in every department and to have more insights into information that we haven't had before. This is being used in sales, marketing, support, etc. It is helping to understand the state of renewals and help to manage leads.

Pros

Automates dataflows
Allows for security on the row level
The data visualization aspect if working in analytics

Cons

Datasets alerts
R and Python integrations

Likelihood to Recommend

Domo is well suited to automate data pulls and data flow runs to get real-time data. It needs improvement on the alerting side. Dataset alerts is a step in the right direction, however it has some flaws and issue working when rows are updates. If the alert system can be improved it will help to inform the right people immediately whenever an action needs to take place.

Verified User

Analyst (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

Domo is Great

Rating: 9 out of 10

Incentivized

September 17, 2019

Use Cases and Deployment Scope

Domo is used across the whole organization. We use it for regular business intelligence and each department has the ability to build cards as needed to help monitor trends. Beyond BI, Domo helps each department align with other departments by holding both management and managees accountable to meet goals set by each party.

Pros

Domo is flexible, making it easy to integrate a number of datasources quickly.
Domo's UI is nice and friendly to business leaders.
Domo's integration with R/Python is a game-changer.

Cons

Domo Buzz is annoying and not helpful.
Building cards is easy, but as technology improves I'd expect things to get even easier to build.
I'd like to see more investment in the R/Python integration.

Likelihood to Recommend

Domo is well-suited for business intelligence and high-level presentation of all sorts of metrics. Domo (or any BI tool) does not replace, and should not try to replace the critical role of tools like R or Python which allow for much deeper, verified analysis that should be accompanied with well thought out reasoning.

Parker Howell

Modeling Analyst in Customer Service at InsideSales.com (Computer Software, 501-1000 employees)

Vetted Review

1 year of experience

View profile