DocuSign Manufacturing Reviews & Insights

Score8.4 out of 10

1,092 Reviews and Ratings

Community insights

TrustRadius Insights for DocuSign are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.

Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.

Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.

DocuSign Reviews

14 Reviews

ManufacturingAutomotive3Chemicals1Food & Beverages1Machinery1Industrial Automation1Paper & Forest Products1Consumer Electronics1Consumer Goods2Defense & Space1Arts & Crafts1Biotechnology1

DocuSign Enterprise Solution

Rating: 8 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruitment and Onboarding and used in Candidate onboarding. It is also accessed directly for the generation and sending of various HR documents that must be issued to employees for signing. Our future landscape will involve its integration with OpenText to allow for automated Document Generation, Signing and Storing of Documents.

Pros

SuccessFactors and Opentext Integration
System Management, Guidance and Support
Document Preparation and Signing Routes/Workflows

Cons

Document Download Automation
Document/Envelope MetaData Tagging
AI analysis to determine Document Category Type

Likelihood to Recommend

DocuSign has good Integration capabilities in line with our other HR Systems. Flexibility administration that is easy for an inexperienced team of users. For system administrators, setting up the environment is relatively straight forward and has a range of functionalities that can be used. Developers can use the API capabilities and services offered in DocuSign to automate processes.

Verified User

Consultant in Human Resources (Automotive company, 10,001+ employees)

Vetted Review

3 years of experience

DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose

Rating: 2 out of 10

Incentivized

April 5, 2022

Use Cases and Deployment Scope

The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.

Pros

Signing forms is easy
Easy to email forms for signature
Signed forms are accepted by the Government as official

Cons

The subscription model is poor
Needs to offer better one-off solutions
Canceling billing is a ridiculous process

Likelihood to Recommend

I am extremely frustrated with DocuSign. They make it hard to cancel subscriptions, seemingly on purpose. Then when I wrote to their customer support for help with this, they wrote me back and continued to try to make the process "In order to proceed with your request, I will require you to reply to this email with the following information: Written approval. The last four digits of the payment method on file. The billing address related to the payment method on file. Thank you for contacting DocuSign Customer Support. " Why make it that hard? It just seems ridiculous.

Verified User

C-Level Executive in Corporate (Consumer Goods company, 1-10 employees)

Vetted Review

4 years of experience

Very disappointing experience

Rating: 1 out of 10

Incentivized

February 2, 2022

Use Cases and Deployment Scope

I tried to use DocuSign for contract signing. That's what it's supposed to be good for.

I keep getting errors when I try to upgrade my account. I tried contacting support... it's hard to imagine how their support staff gets away with their behavior. In my experience, useless replies, if they even bother to reply, then they close the chat halfway through. It's really, really bad. Incredibly disappointing.

Pros

Promoting themselves.
Providing bad support.
Having bugs.

Cons

Awful customer support.
Bugs
No way to close account.
Did I mention awful customer support?

Likelihood to Recommend

I wasn't able to find any scenarios where DocuSign was well suited because, in my opinion, it had too many bugs to use properly. It's supposed to be good for document signing. Particularly when multiple parties are involved. However, that's only if it works. Only if you manage to pay for your account. If you have any issues, only if you manage to get help from their support. I wasn't able to get my account fixed, so I wasn't able to use it for its purpose.

Lyle Hopkins

Managing Director in Corporate at Cosmic Networks Ltd (Biotechnology, 1-10 employees)

Vetted Review

1 year of experience

View profile

Best esignature tool on the market

Rating: 7 out of 10

Incentivized

May 25, 2021

Use Cases and Deployment Scope

DocuSign is used for HR related documents to streamline onboarding, offboarding and any other policy related documentation

Pros

Easy use for external signers
Ability to keep templates
Keeps copies of all documents

Cons

Ability for more editing in templates
More customizable notifications

Likelihood to Recommend

I would recommend it, probably the best I've used between all of the other tools out there

Liz Duffié

VP, People & Culture in Human Resources at Parachute Home (Consumer Goods, 51-200 employees)

Vetted Review

3 years of experience

View profile

DocuSign Will Save You Time

Rating: 7 out of 10

Incentivized

May 14, 2021

Use Cases and Deployment Scope

Several departments use Docusign. Docusign allows us to have [a] secure web-based signature collection instead of relying on access to notaries, fax machines, scanners, or other means of relaying hard signatures. The electronic signature also opens up more doors for accessibility such as mobile and for customers/clients who do not have access to those means.

Pros

Ease of signature collection effort (fewer steps, fewer location/technology/knowledge requirements)
Speed of signature collection (from transmission to signature to receipt of signature)
Ease of user account management (administrative function)

Cons

Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.

Likelihood to Recommend

This [software] is [amazingly] helpful in any situation requiring a signature. Legal departments, Human Resources departments, Procurement, Auditing, Recruiting, etc. There are tremendous application possibilities.

Verified User

Analyst in Human Resources (Paper & Forest Products company, 1001-5000 employees)

Vetted Review

3 years of experience

Do Use DocUsign!

Rating: 10 out of 10

Incentivized

April 12, 2021

Use Cases and Deployment Scope

We use DocuSign mostly in HR department for extending employment related documents. But I believe sales and legal use it for contract agreements as well (statements of work, etc.).

Pros

Ease of document setup.
Quick turnaround.
Legally upholding (SOX compliant).
Great for external users.

Cons

Different access levels
Have to upload documents (cannot edit in system).
Just another system outside of HRIS.

Likelihood to Recommend

Employment Agreements/Offers.
Quick turnaround on severance/separation agreements.
User-friendly.

Verified User

Administrator in Human Resources (Automotive company, 501-1000 employees)

Vetted Review

2 years of experience

Works Great, Easy to Use

Rating: 10 out of 10

Incentivized

April 9, 2021

Use Cases and Deployment Scope

Used situationally and departmentally depending on context and which customer, etc. we are working with. For new business, customers we don't have existing relationships with, independent contractors / consumers, DocuSign is a clear way to generate documents and digital track their signatures. More advanced legal documents we require physical signatures but generally speaking, digital signing works for many documents

Pros

generation
signature tracking
ease of use

Cons

nothing in particular

Likelihood to Recommend

works great in general, easy to use and versatile. more advanced / complicated / high level legal documents may require more specific software or physical signatures depending on context but for normal use and document signature confirmation, DocuSign meets all needs

Verified User

Manager in Sales (Chemicals company, 51-200 employees)

Vetted Review

2 years of experience

Don't use this software

Rating: 1 out of 10

Incentivized

April 15, 2020

Use Cases and Deployment Scope

We needed to use DocuSign to get documents signed by members of the board and a range of investing partners. I cannot understate how horrible this program is to use. It is honestly a better use of your time to individually print out and courier documents to where they need to go instead of using this garbage.

Pros

Nice design

Cons

Horrible account management
Upgrading versions is an absolute pain
Support is non-existent
It's expensive

Likelihood to Recommend

Suitable if you're a sadomasochist who likes to torture his or herself. Unsuitable for getting documents signed in a fast, efficient and secure manner.

Verified User

Board Member (Arts & Crafts company, 10,001+ employees)

Vetted Review

1 year of experience

DocuSign is the e-signature industry standard

Rating: 10 out of 10

Incentivized

September 10, 2018

Use Cases and Deployment Scope

Since the decline in the use of fax machines, an alternative secure means of signing and returning contracts, agreements, and documents is essential. For a freelance writer and videographer, I find that DocuSign fills those needs perfectly. My wife, who is in Real Estate, also uses DocuSign on an almost daily basis. Her entire firm uses it. She introduced me to DocuSign and I've turned several of my freelance gig editors and managers onto it. DocuSign is easy to use for the document originator, easy to distribute, and easy to sign. The documents arrive via email and the contract, or whatever type of document is ready to sign. You don't have to hunt and scroll for the signature block--you simply click Start to begin and the document leads you to the next signing block. Just a few clicks and you're done.

Pros

DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.

Cons

You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
You'll be hard-pressed to find anything negative from users other than the price.

Likelihood to Recommend

If you're a publisher, mortgage lender, real estate agent or broker, attorney, law enforcement personnel, a school administrator, a health professional, or anyone who generates documents that people need to sign, then DocuSign is right for you. It might not be appropriate where you have a lot of face to face interaction with people who need to sign documents unless you have a computer or tablet handy for them to use--rather than handing them a paper document to sign. It seems cumbersome to email someone a document to sign when they're right in front of you.

Kenneth Hess

Senior Systems Analyst in Information Technology at CymSTAR, LLC (Defense & Space, 201-500 employees)

Vetted Review

8 years of experience

View profile

DocuSign is great!

Rating: 10 out of 10

Incentivized

September 6, 2018

Use Cases and Deployment Scope

DocuSign is being used by me in HR to send offer letters and agreements to potential hires.

Pros

Easy to use
Everyone can use it, no need to download an app
It's secure
We no longer need a scanner

Cons

Maybe edit a document after it's uploaded

Likelihood to Recommend

Great for sending offer letters, or anything that needs to be signed by someone not local.

Amanda White

Human Resource Coordinator in Human Resources at Equipment & Controls, Inc. (Industrial Automation, 201-500 employees)

Vetted Review

2 years of experience

View profile

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DocuSign is the e-signature industry standard

Rating: 10 out of 10

Incentivized

September 10, 2018

Use Cases and Deployment Scope

Pros

DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.

Cons

You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
You'll be hard-pressed to find anything negative from users other than the price.

Likelihood to Recommend

Kenneth Hess

Senior Systems Analyst in Information Technology at CymSTAR, LLC (Defense & Space, 201-500 employees)

Vetted Review

8 years of experience

View profile