DocuSign Reviews & Insights

Score8.4 out of 10

1,092 Reviews and Ratings

Community insights

TrustRadius Insights for DocuSign are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.

Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.

Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.

Reviews

158 Reviews

DocuSign Enterprise Solution

Rating: 8 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruitment and Onboarding and used in Candidate onboarding. It is also accessed directly for the generation and sending of various HR documents that must be issued to employees for signing. Our future landscape will involve its integration with OpenText to allow for automated Document Generation, Signing and Storing of Documents.

Pros

SuccessFactors and Opentext Integration
System Management, Guidance and Support
Document Preparation and Signing Routes/Workflows

Cons

Document Download Automation
Document/Envelope MetaData Tagging
AI analysis to determine Document Category Type

Likelihood to Recommend

DocuSign has good Integration capabilities in line with our other HR Systems. Flexibility administration that is easy for an inexperienced team of users. For system administrators, setting up the environment is relatively straight forward and has a range of functionalities that can be used. Developers can use the API capabilities and services offered in DocuSign to automate processes.

Verified User

Consultant in Human Resources (10,001+ employees)

Vetted Review

3 years of experience

DocuSign makes home building easy

Rating: 9 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

DocuSign is used to capture signatures on our very custom and unique home building client contracts. There are many documents that make up a home building contract so DocuSign simplifies this process. It is also used throughout the home building process to capture sign-off on changes (also known as variations) to the building design by the client.

Pros

Managing many page documents
Capturing client signatures
Transaction tracking and alerts

Cons

Better auto detect of signature without needing to use Tags.

Likelihood to Recommend

We have tried many different E signing services in the past and Docusign is by far the outright leader. The first reason that comes to mind is speed. The speed of the system is fast especially when moving between screens. It is feature rich and the amount of options when building a document is far better than the competition.

Verified User

Manager in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

in my opinion, horrible support

Rating: 1 out of 10

February 10, 2025

Use Cases and Deployment Scope

I have attempted to cancel my subscription since October, as their upgrades and downgrades of plans seems simple, then you realize you never downgraded or cancelled. In my opinion, getting support worth a crap is impossible. In my experience, they continued to close out tickets on me when they were not complete making me start from the beginning again. My annual plan still renewed even though I did not want it too. Their refund policy states within 30 days of an annual subscription, yet, in my experience, they still refuse to refund or give me anyway of contacting them on the phone. I have had countless support tickets, following instructions and somehow it does no good for me.

Cons

in my opinion, horrible support
in my experience, miss guiding emails
in my experience, phone support is nearly none existent
in my experience, will not back refund policy they created

Likelihood to Recommend

In my experience, they will not refund my subscription I have been trying to get rid of for 4 months. They keep closing out my tickets that are not complete. Somehow when I cancelled my subscription it did not save, and after months of not using the product I am charged for another year. In my experience, they refuse to refund even when it meets their refund policy.

Paul Rink

transaction coordinator in Finance and Accounting at Realestate Solutions PR LLC (1-10 employees)

Vetted Review

1 year of experience

Saves time and money!

Rating: 9 out of 10

Incentivized

November 26, 2024

Use Cases and Deployment Scope

We use it to sign documents electronically. It helps us to ensure that it is secure, both parties get signed copies once complete and reduces the amount of paper that we need to use. Which in turn reduces our printing costs as well. We found this helped to streamline processes and get work done faster.

Pros

Ability to sign documents securely wherever you are.
Easily marks where signatures need to be so nothing is missed.
Easy for anyone to use.

Cons

The cost can be high.
Ease of use without needing to have the app downloaded.
Easier ways to build packages out or get documents uploaded to DocuSign.

Likelihood to Recommend

I would choose DocuSign over Adobe sign any day or ease of use. However DocuSign is much more expensive than adobe sign. DocuSign is great for one time signatures but is not super friendly for bulk signatures. I like that you can assign it to go to certain people in a certain order.

Verified User

Manager in Human Resources (201-500 employees)

Vetted Review

4 years of experience

DocuSign unethical business practices.

Rating: 1 out of 10

Incentivized

February 27, 2024

Use Cases and Deployment Scope

I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and they charged me over $250 on my credit card. When I call, they say oh no it’s wrong amount and will not credit the difference. I send them a copy of the screen shot showing the billing amount and all I get is the same answer. Oh no that’s wrong. Company has turned highly unethical in their business practices and would worry about my privacy of material. I am in real estate and now will need to download all files in order to cancel and doubtful I will be refunded any money. I have reported to the better business bureau and plan to post every site I can to warn other consumers. No one should use this app as it is untrustworthy and use the fact they have your data to hold over you. Highly unethical company.

Pros

Not return consumer calls
Charge you more than your bill
Have a supervisor call and leave messages in middle of the night.
Overcharging you

Cons

Charge consumer same amount as bill
Return customer calls
Stop giving consumer run around

Likelihood to Recommend

Charging on credit card more than billed amount. Not returning calls. After a month someone leaves a message in the middle of the night (3 am) saying they were trying to call me. Unethical business practices. No one cares to try and resolve issue. You show them screen shot of billing amount and all they do is make excuses and say they have new rates. Why did they bill me one thing and then charge my card more. I would give less than 1 rating if possible.

Verified User

Professional in Sales (10,001+ employees)

Vetted Review

10 years of experience

Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed

Rating: 1 out of 10

December 14, 2023

Use Cases and Deployment Scope

I have been using DocuSign extensively for the last 5 years. I had my personal account with them and decided to transfer it to my office corporate at which point DocuSign and my brokerage did not exprain that they will own the account and will have the right to cancel it at their liking. DocuSign unfortunatelly did not disclose that upon the transfwr of the account, the information will be passed to the broker owner without my knowledge. In my experience, so many breaches without disclosure

Pros

saves information

Cons

privacy and disclosures

Likelihood to Recommend

DocuSign lost me as a client because, in my opinion, it has poor customer service. In my experience, it did not handle the issues at all and the representative kept repeating the same script. Most importantly, in my experience, DocuSign breached the privacy of my clients and disclosed it to my brokerage without my knowledge, unfortunatelly my clients are not pleased.

Lina Gueorguieva

realtor in Customer Service at ReMAx Ultimate (201-500 employees)

Vetted Review

5 years of experience

DocuSign: E-Signatures that Seal the Deal for Sales Operations

Rating: 10 out of 10

September 20, 2023

Use Cases and Deployment Scope

DocuSign has become a tool, for our Sales Operations team helping us tackle business issues like lengthy sales cycles, compliance hurdles and inefficiencies in costs. It goes beyond sales. Has a positive impact, on other departments as well promoting teamwork and streamlining processes throughout the organization. The fact that we can access it on devices and integrate it smoothly into our operations has significantly improved our ability to adapt to the changing business environment. It has proven to be a game-changer for us, enabling us to operate more efficiently, close deals faster, and remain compliant in a highly competitive market.

Pros

Reduced Costs
Increased Compliance
Integration Capabilities

Cons

Advanced Document Editing
Desktop Functionality
User Interface Customization

Likelihood to Recommend

DocuSign is a valuable tool for electronic signatures and compliance requirements, especially for remote work. Nevertheless, it may not be the optimal choice for intricate legal documents or cases where manual signatures are preferred. Furthermore, the seamless integration of the Gmail plugin with our Gmail account allows us to initiate the signing process from our email platform itself. This plugin also assists in selecting recipients from our Gmail contacts, making the process more seamless and efficient.

Sourabh Nandi

Sales Operations in Sales at Pythian (201-500 employees)

Vetted Review

6 years of experience

View profile

DocuSign Review

Rating: 8 out of 10

Incentivized

January 11, 2023

Use Cases and Deployment Scope

We use DocuSign across our entire business of 12,000+, including Support Offices, Stores, and Distribution Centres. It enables efficient management of legal documents and other paperwork, and verified signatures, while reducing our carbon footprint.

We utilise DocuSign for:

Contract management, including new start onboarding and internal mobility.
Contractor management.
Administrative paperwork completion, including payroll forms, supplier negotiations, recruitment approvals.

Pros

Digital signing
Template setup
Powerforms automation
Acceptance compliance verification

Cons

Envelope transfers between DocuSign accounts
Bulk envelope transfers

Likelihood to Recommend

Well suited to repetitive use of the same documents by utilising templates, which can be set up to preferences.
Drawback on looking 100% professional due to difficulty in aligning tags with existing word text.

Emily Wallace

Talent Acquisition Coordinator in Human Resources at The Warehouse Group (10,001+ employees)

Vetted Review

5 years of experience

View profile

Easy E-Signature tool

Rating: 6 out of 10

November 24, 2022

Use Cases and Deployment Scope

My Company uses Docu Sign software to get Digital sgnature from our partners and vendors for various documents like partnership agreements, W8 forms and Serive oders forms
We are a Saas company and this is a very uselful software for any digital signature. DocuSign also helps us ensure that nobody is making any changes to the content and ensure that only right designation person is signing the document

Pros

Digital signature
Getting signs of verifird Email ID
Ensures there is no changes made in the doculent

Cons

Can improve the way bulk form works
Tech support is slow
Expensive system

Likelihood to Recommend

Docusign is a great solution if you are looking for features like Document review and digital signature on softwares like contracts, agreements or other Forms. We can get our documents digitially signed instead of waitng for some one to manually sign it and keep a printed record.
Docusign will help us send a signed copy to both the signing parties and anyone who is there in the loop to keep easy records

Shrina Jain

Senior Channel Sales Manager in Sales at Freshworks (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Salesperson's best friend

Rating: 10 out of 10

Incentivized

November 22, 2022

Use Cases and Deployment Scope

My organization uses it across our entire Sales team to execute addendums and order forms. The visibility it provides for the seller is crucial to ensure our customers are receiving and viewing our contacts in a timely manner. The ease of use it provides our customers also ensures no obstacles in getting our agreements returned.

Pros

Save Contacts
Easily updating or correcting agreements
Visibility

Cons

Better organization of Comment Section
Send Notes
Better storage management

Likelihood to Recommend

I just love the ability to be able to resend the DocuSigns rather than send an email directly to the customers. This allows me to be a bit more aggressive or persistent as a sales rep and has dramatically increased my contract return time.

Sean Mir

Outside Sales Representative in Sales at Emburse (201-500 employees)

Vetted Review

3 years of experience

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