#1 most frequent
United States of America
57.3%2,554 installations of 4,455
What is Discord?
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
Categories & Use Cases
Videos
Top Performing Features
Integrates with GoToMeeting
Integrates with GoToMeeting for web conferencing.
Category average: 8.6
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 6.2
Chat
Instant messaging tool allows users to communicate with select other users in real-time threads.
Category average: 8.6
Areas for Improvement
Document collaboration
Users can edit files and attach comments to files.
Category average: 7.7
Integrates with Gmail and Google Hangouts
Integrates with Gmail and Google Hangouts.
Category average: 6.2
Integrates with Outlook
Integrates with Microsoft Outlook to tie in email threads.
Category average: 9.3
Who Buys & Uses Discord
#2 most frequent
Canada
5.7%255 installations of 4,455
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.3%236 installations of 4,455
Pros
- Effective channel management for organizing communications by topic.
- User-friendly interface, especially for screen sharing and server setup.
- Cost-effective communication solution, offering a free and feature-rich alternative to paid platforms.
Cons
- Limited feature set without Nitro subscriptions.
- Inadequate community feedback channels for feature requests and issue reporting.
- Suboptimal file management capabilities.
Great for lean companies hard to provide user feedback
Use Cases and Deployment Scope
Discord is used by our organization as the main communication platform among all of our different teams. We make video games, and the straightforward design of Discord along with the fact that it has more robust features for free out of the box made it an attractive alternative over competing products such as Slack or Microsoft Teams. We use Discord every single day for our morning standup meetings, for facilitating any smaller digital meetings that need to happen throughout the day, and for separating conversations into different relevant channels based on the team/topic.
Pros
- Role management
- Keeping all conversation in one thread without splitting off into smaller "hidden" conversations
- Programming custom bots and tools for the platform
Cons
- They severly lack in ways to receive feedback from the community about desired new features. The only remaining "platform" they have is a defunct feature request website that is no longer checked by any of their developers.
- There is an inability to permanently "mute" replies to your messages. Replies to messages left by you are treated as direct @ pings and so will override any silencing rules you have set up and thus will still show a small, red, notification badge on servers you have muted that contain replies.
- Their options for programming modals are fairly lacking, with a very small range of visual items that can be added to them.
Return on Investment
- Cut down response time from our employees who previously only used email from days/hours to hours/minutes
- Helped foster a sense of company culture with customized company emojis
- Allowed us to work seamlessly with both in-person and remote employees by having open "meeting rooms" for anyone to join, which we also used daily for standups
Usability
Alternatives Considered
Microsoft Teams, Zoom Workplace and Slack
Other Software Used
ClickUp, SocialPilot, Intuit Mailchimp
Love Discord
Use Cases and Deployment Scope
We use Discord as our main internal comunication voice and text tools, we have channels for every area of the company, like CS, developement, technical support, sales, marketing, designers, and also, channels specificly for different areas together, like CS and Sales, or dev and support. The bussiness problems that we discuss are abour the software that we comercialize.
Pros
- Calls
- Keeps it fun
- Organize information
Cons
- need nitro for all the good features
- before, you could just double click in transmissions to watch, now you have to click one time on the red bottom live, and then on the thumbnail
- i really want the connection to youtube music! so it shows what im listening
Return on Investment
- better comunication
- better history on chats
Usability
Alternatives Considered
Slack
Other Software Used
Slack, Microsoft Teams
Discord from gamers to workers
Use Cases and Deployment Scope
Discord is a communication tool, used in our company as a supplementary communication platform to Teams. This is because Discord cannot be considered by the company as the main and official communication tool, as the Teams application is used. But Discord has better user-side management.Additionally, Discord has better plugins and better management of groups and channels. Most users prefer this tool when it comes to communicating
Pros
- Chanel management
- complements like gifs etc
- User interface
Cons
- better shared files management
- more office tools
Return on Investment
- Positive: Improves internal comunication
- Negative: It coexists with another program within the same group and information is lost
- Bots have made some repetitive tasks more efficient
Usability
Alternatives Considered
Slack and Microsoft Teams
Other Software Used
Microsoft Teams, WhatsApp Business, Slack
Good internal messaging app for small businesses
Use Cases and Deployment Scope
We replaced Slack by moving over to Discord. It works pretty much the same way but without the limitations that Slack imposes on small businesses. We're a small team/business and didn't need or want to incur more expenses with our internal chat/messaging tech stack. We've switched to Discord for a few years now and haven't looked back.
Pros
- Different channels for various topics
- Integrates via API with other apps
Cons
- For some reason, the API connection doesn't always work consistently
Return on Investment
- It's free and is the better option vs Slack
Usability
Alternatives Considered
Slack, Telegram and WhatsApp Business
Not just for games - dont make my mistake use it now
Use Cases and Deployment Scope
We use Discord personally, rather than directly as a business, although that's something we're looking at as well. For now though it's mainly about using it for servers that are relevant to our business (and some fun ones too of course). In the past, I would never have dreamt of using it for a non-tech use, but now I believe it's maturing well outside of its origins in games, and extension into tech.
Pros
- Facilitates live chat with peers (who can become friends sometimes - and there's a mute option if they become the opposite)
- Has a great API/Webbooks so it's very flexible
- Is free to use - what more can you ask for on top of everything else?
Cons
- Muting people is ok, but a way to totally block them would be much better. Last time I used the mute feature there was still no blocking so you still get notifications that person has said something. It would be much better to just never know they are there.
- Although I said earlier it's improving it's use-cases by widening away from games and tech, a further push on that by Discord themselves - perhaps by way of supporting groups to move financially etc - would be great to see.
- Although the API is flexible, it'd be great to have an option to show not just the current timestamp in your location, but the timestamp of the location of the poster (opt-in or out-out of course).
Return on Investment
- Access to knowledge and help from experts
- Access to knowledge and help from founders/devleopers/companies
- Making friends and communicating
