Discord

Score8.3 out of 10

209 Reviews and Ratings

Community insights

TrustRadius Insights for Discord are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Setup and Use: Users have praised Discord for its ease of setup and use. Many reviewers stated that the platform was straightforward to set up, requiring minimal effort or technical knowledge. They found the user interface to be intuitive and user-friendly, allowing them to navigate the platform easily without any confusion.

Convenient File Sharing: Another widely appreciated feature of Discord is its convenient file sharing capability. Numerous users mentioned that they found it effortless to share files with their team members through the platform. This functionality streamlined collaboration and improved workflow efficiency by eliminating the need for external file-sharing tools.

Stable Performance in Voice and Video Calls: The stable performance of voice and video calls on Discord has been highlighted by many users. They expressed satisfaction with the quality and reliability of these communication features, noting that they experienced minimal disruptions or dropped calls during their usage. This stability contributed to effective remote team communication and enhanced productivity.

Reviews

32 Reviews

Great for lean companies hard to provide user feedback

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Discord is used by our organization as the main communication platform among all of our different teams. We make video games, and the straightforward design of Discord along with the fact that it has more robust features for free out of the box made it an attractive alternative over competing products such as Slack or Microsoft Teams. We use Discord every single day for our morning standup meetings, for facilitating any smaller digital meetings that need to happen throughout the day, and for separating conversations into different relevant channels based on the team/topic.

Pros

Role management
Keeping all conversation in one thread without splitting off into smaller "hidden" conversations
Programming custom bots and tools for the platform

Cons

They severly lack in ways to receive feedback from the community about desired new features. The only remaining "platform" they have is a defunct feature request website that is no longer checked by any of their developers.
There is an inability to permanently "mute" replies to your messages. Replies to messages left by you are treated as direct @ pings and so will override any silencing rules you have set up and thus will still show a small, red, notification badge on servers you have muted that contain replies.
Their options for programming modals are fairly lacking, with a very small range of visual items that can be added to them.

Likelihood to Recommend

Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers and confusion about adding new members, or tough pricing right out of the gate. If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, Discord works great for this. All in all, Discord is great for startup companies or lean working companies, but it does not lend itself as well for larger, traditional "corporate" enterprises.

Ethan Whitted

Project Manager in Product Management at Soma Games (11-50 employees)

Vetted Review

8 years of experience

A perfect team communication software

Rating: 9 out of 10

Incentivized

April 12, 2025

Use Cases and Deployment Scope

In my office we use Discord for the multiple purpose like communication, OTP testing, Creating multiple channels so we can add and access the websites / code snippets / shortcuts / formulas / some data and files accessible for onboarding or training the new members etc. as for personal use multiple communities are easily accessible specially when stuck with the issues in code.

Pros

Community Building for various reasons like corporate / arts / fitness
Communication and file sharing
Server configuration

Cons

Sometimes I face difficulty with app in desktop, but this might be issue of my system because it's mobile app and website works well

Likelihood to Recommend

Automation of OTP for testing while working of software. Different channels for different purpose. Easily available communities for help.

Verified User

Analyst in Information Technology (11-50 employees)

Vetted Review

2 years of experience

Love Discord

Rating: 10 out of 10

Incentivized

April 11, 2025

Use Cases and Deployment Scope

We use Discord as our main internal comunication voice and text tools, we have channels for every area of the company, like CS, developement, technical support, sales, marketing, designers, and also, channels specificly for different areas together, like CS and Sales, or dev and support. The bussiness problems that we discuss are abour the software that we comercialize.

Pros

Calls
Keeps it fun
Organize information

Cons

need nitro for all the good features
before, you could just double click in transmissions to watch, now you have to click one time on the red bottom live, and then on the thumbnail
i really want the connection to youtube music! so it shows what im listening

Likelihood to Recommend

Discord is good for everyday chats, with friends or colleagues, it makes communication really easy, easy to speak with anyone at any moment or share your screen, it really feels like everybody is at the office . I am not sure if it would be that suited in companies that are more up tight, i feel like it is fun.

Vinicius Andrade

Product Designer in Information Technology at frete.com (501-1000 employees)

Vetted Review

4 years of experience

View profile

Good internal messaging app for small businesses

Rating: 8 out of 10

Incentivized

April 8, 2025

Use Cases and Deployment Scope

We replaced Slack by moving over to Discord. It works pretty much the same way but without the limitations that Slack imposes on small businesses. We're a small team/business and didn't need or want to incur more expenses with our internal chat/messaging tech stack. We've switched to Discord for a few years now and haven't looked back.

Pros

Different channels for various topics
Integrates via API with other apps

Cons

For some reason, the API connection doesn't always work consistently

Likelihood to Recommend

For small businesses that may not need or require specific enterprise-level data/privacy controls, Discord is more than adequate to meet internal messaging functions.
Discord can get quite "noisy" at times and controlling the notifications from various servers can be tiresome, but overall, it meets our needs and doesn't have the limitations Slack imposes on the free tier.

Vincent Po

MD & Head of Global Marketing in Marketing at Ethan Hathaway (1-10 employees)

Vetted Review

6 years of experience

View profile

Can it replace Slack?

Rating: 10 out of 10

Incentivized

April 7, 2025

Use Cases and Deployment Scope

Instead of using Teams, Slack or Meets we use Discord in order to make the meeting more relaxing, we have all the same features as in other applications but instead of being tied to Microsoft, Google or a paywall on Slack, we can have Discord to let us do the exact same thing. The UI might be more gamer focused but the use is the same and we can segregate the team the way we want, make different rooms and even make separate rooms and take someone from a meeting there and then comeback to the previous one n

Pros

Rooms
Channel
Conference
Video
Sound

Cons

Better UI for accessing options
Better documentation regarding shortcuts
Adding media to the meetings

Likelihood to Recommend

Large groups re easy to handle, you have notably a better integration with other devices, you would be better using it for different time zones, the script and notification will alert the user when the meeting is held in their own time, by mail, push notification or pop-up. It is easy to install in any operating system and has a low learning curve. Better not use with the C-Suit team since they are prone to think Discord might be "Childish".

Verified User

C-Level Executive in Information Technology (1-10 employees)

Vetted Review

3 years of experience

I think Discord was ok but Teams worked better

Rating: 2 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Mainly for general communication and socializing for members. There are really no business problems that are solved through this medium. Our main platform of work currently is MS Teams through the Outlook/MS suite which provides for all our needs. I would say Discord was short lived in our context.

Pros

Socializing
New discussion topics
Ease of reply

Cons

Unsure of how to upload
Too many sub categories
Members used it for other reasons

Likelihood to Recommend

Because we currently use teams and I enjoy that over Slack, Discord, and etc it has been best for our work place. I would say Discord has been helpful to socialize and manage fun, random, general things but overall the benefit has been mainly to keep members, employees, and general public entertained.

Verified User

Director (501-1000 employees)

Vetted Review

2 years of experience

Discord from gamers to workers

Rating: 8 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Discord is a communication tool, used in our company as a supplementary communication platform to Teams. This is because Discord cannot be considered by the company as the main and official communication tool, as the Teams application is used. But Discord has better user-side management.Additionally, Discord has better plugins and better management of groups and channels. Most users prefer this tool when it comes to communicating

Pros

Chanel management
complements like gifs etc
User interface

Cons

better shared files management
more office tools

Likelihood to Recommend

It's the best communication program for gamers, it's easy to use and very popular in the programmer and streamer environment, but it could be officially incorporated into companies if it had more tools dedicated to business management

Leandro Sanchez

Hardware designer in Engineering at Eycon S. A. (11-50 employees)

Vetted Review

5 years of experience

Not just for games - dont make my mistake use it now

Rating: 10 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

We use Discord personally, rather than directly as a business, although that's something we're looking at as well. For now though it's mainly about using it for servers that are relevant to our business (and some fun ones too of course). In the past, I would never have dreamt of using it for a non-tech use, but now I believe it's maturing well outside of its origins in games, and extension into tech.

Pros

Facilitates live chat with peers (who can become friends sometimes - and there's a mute option if they become the opposite)
Has a great API/Webbooks so it's very flexible
Is free to use - what more can you ask for on top of everything else?

Cons

Muting people is ok, but a way to totally block them would be much better. Last time I used the mute feature there was still no blocking so you still get notifications that person has said something. It would be much better to just never know they are there.
Although I said earlier it's improving it's use-cases by widening away from games and tech, a further push on that by Discord themselves - perhaps by way of supporting groups to move financially etc - would be great to see.
Although the API is flexible, it'd be great to have an option to show not just the current timestamp in your location, but the timestamp of the location of the poster (opt-in or out-out of course).

Likelihood to Recommend

Discord is completely suited for any tech server needs - and a million times better than Facebook. It's still lLess suited for non-tech but for sure it's getting better and with some support from Discord that could be fixed easily (just don't dumb-it down or take away features please). I have it open all day, on a separate monitor if I'm not using that one for something else. It'd be great - and maybe I've missed this - if there was a way to have an overview of messages posted in various channels. Despite using it for years now, I've never dug deeply into notifications, so maybe it's possible already. But it should be highly customisable - ie, put all messages from chosen slow servers in the feed, but only highlights from busy ones, and no messages from certain servers etc , so it remains manageable.

Verified User

Director in Corporate (1-10 employees)

Vetted Review

5 years of experience

Great Feature Set Great Usability Unbeatable Price

Rating: 9 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Discord is only used socially by some of my fellow coworkers, it is not used in an official capacity. However, it is by far my preferred platform to use among my friends and acquittances. I appreciate the ease of voice communication, screensharing, image/media sharing, and the functionality of the general UI. The fact that it also has popular integrations with a lot of gaming platforms is a huge plus.

Pros

Image & Media Sharing
Ease of Screen Sharing
Granularity of settings and controls
Integrations with other services or games
Ease of setting up servers/channels.

Cons

Better volume balancing between members on a call.
More customizability of the notification sound for each server. It would be nice to set each of my important servers with a different notification sound.
More expansive note section when you view another user's profile. I'd like to be able to contain more information there in a more organized way.

Likelihood to Recommend

Discord is great for easy hop-in/hop-out voice communication with a group of friends! It's the easiest platform for hosting group voice chats in my experience, and consistently works well to do so. I also appreciate how easy it is to set up a server and configure multiple channels for community based discussion. The ability to share links, images, and other media is very well supported. It has a very strong balance of simplicity to use and granularity of control and configuration.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

Discord, more than just instant chat software

Rating: 9 out of 10

Incentivized

July 23, 2024

Use Cases and Deployment Scope

Discord is great for communicating with my team with its multiple channels and seamless communication options. Video calls help when working remote which was extremely helpful during Covid. Its user friendly and most of the employees are already familiar with the software before they are onboarded. It connects on mobile as well which is great for on the go communication. Highly recommend.

Pros

Community
Performance
Features

Cons

Learning guide for new users
Walkthrough guide

Likelihood to Recommend

It is obviously great for the gaming community but I think it is overlooked as a business platform. It doesn't have the greatest project management integration so it that space it would struggle.

Taylor McKee

Inventory Manager in Product Management at Liberty Security (51-200 employees)

Vetted Review

5 years of experience

Loading Reviews List....

Not just for games - dont make my mistake use it now

Rating: 10 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Pros

Facilitates live chat with peers (who can become friends sometimes - and there's a mute option if they become the opposite)
Has a great API/Webbooks so it's very flexible
Is free to use - what more can you ask for on top of everything else?

Cons

Muting people is ok, but a way to totally block them would be much better. Last time I used the mute feature there was still no blocking so you still get notifications that person has said something. It would be much better to just never know they are there.
Although I said earlier it's improving it's use-cases by widening away from games and tech, a further push on that by Discord themselves - perhaps by way of supporting groups to move financially etc - would be great to see.
Although the API is flexible, it'd be great to have an option to show not just the current timestamp in your location, but the timestamp of the location of the poster (opt-in or out-out of course).

Likelihood to Recommend

Verified User

Director in Corporate (1-10 employees)

Vetted Review

5 years of experience