Directly

Score6.8 out of 10

3 Reviews and Ratings

What is Directly?

Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love.

The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Categories & Use Cases

Abhay Ranjan View profile

Founder in Social Media at Digicite (1-10 employees employees)

Use Cases and Deployment Scope

Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisfaction. It has helped us a lot in improving branding, gaining customer loyalty & made hassle-free customer interaction. I strongly recommend Directly for overall customer experience management.

Pros

customer messaging management
IVR
Branding

Cons

support
moderation
termination process

Most Important Features

AI Automation workspace
easy interface
up to date management tool

Return on Investment

increased branding
increased numbers of customer
increased customer loyalty

Alternatives Considered

Zendesk Chat (formerly Zopim)

Other Software Used

Semrush, Ahrefs, SurferSEO

Smith.ai