One stop solution provider for AI and on-demand customer service management
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
Directly has helped me to manage my customer experiences. Its AI-based automation in IVR and messaging are user-friendly and helped my organization to maintain customer satisfaction. It has helped us a lot in improving branding, gaining customer loyalty & made hassle-free customer interaction. I strongly recommend Directly for overall customer experience management.
Pros
- customer messaging management
- IVR
- Branding
Cons
- support
- moderation
- termination process
Likelihood to Recommend
It is well suited for customer experience service management but, it should focus more on a support system.
AR
Abhay Ranjan
Founder in Social Media at Digicite (1-10 employees)
Vetted Review
2 years of experience