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DialogTech

Score8.9 out of 10

8 Reviews and Ratings

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What is DialogTech?

DialogTech (formerly ifbyphone) offers call tracking, marketing attribution for calls, and other call analytics. Features include call attribution, call scoring, contextual call routing, call management, and automated voice notifications.

Categories & Use Cases

Reviews

What users are saying about DialogTech.
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DialogTech - Would highly recommend for any business looking to get better insight into your calls and what's happening on those calls!

Incentivized
Janae Helst
Digital Marketing Manager in Marketing at Elements Massage (10,001+ employees employees)

Pros

  • Their Tableau dashboard that houses all of our call information is extremely detailed and helps us show all of our franchisees their calls / call volume
  • The DialogTech Support team is prompt and more than willing to help at all times
  • The weekly report sent out to franchise owners and managers are useful and give the owners a better look into where their calls are coming from
  • The integration with Google Analytics and Google ads has been extremely helpful for our team to better optimize our ads!

Cons

  • The tableau report can be slow at times -- which makes sense since it is pulling data from over 2 years ago
  • Adding / Removing users on my own is time consuming

Most Important Features

  • Being able to listen to calls
  • Tableau Dashboard
  • Google analytics and google ads integration
  • Weekly reports

Return on Investment

  • Able to show that we were getting an 8x ROAS on our Yelp ads

Alternatives Considered

CallRail

Other Software Used

Yext, Google Ads (formerly AdWords), Google Analytics

Call Tracking Automation Made Efficient.

Incentivized
Jorge Peralta
Digital Media Manager in Marketing at White Shark Media (51-200 employees employees)

Pros

  • Dashboard Insights.
  • Call Routing.
  • Call Reporting.

Cons

  • More integrations.
  • More Support.
  • SMS text message tracking.

Return on Investment

  • Time Efficiency.
  • Centralization.
  • Process Automation.

Alternatives Considered

CallTrackingMetrics

Other Software Used

Zoom, Google Ads (formerly AdWords), Salesforce CMS

[True] to heart

Incentivized
George LauciricaView profile
Telephony Manager at LeadingResponse (51-200 employees employees)

Pros

  • Reporting
  • Call Tracking
  • Call Routing
  • Analytics

Cons

  • I would like to see a decrease or a restructuring of the current pricing model used for their reverse phone number look-up.
  • I would like to see a restructuring of their Reseller account grouping/reporting

Most Important Features

  • Analytics
  • Call Routing
  • Reporting

Return on Investment

  • Overall they offer a good service at a fair price
  • Their reverse look-up fees are to high limiting the amount of call data collected

Alternatives Considered

CallSource

Other Software Used

NetSuite CRM, Paycom, Acuity Scheduling, a Squarespace company

DialogTech Bridges Analytics and Relationships -- Great for digital marketing in a phone-driven industry

Incentivized
Jacob Beckstead, MBA PCMView profile
Director of Marketing in Marketing at Bailey's Holding Company (501-1000 employees employees)

Pros

  • Agility in a changing marketing strategy.
  • Easy-to-use for agents.

Cons

  • The API was a little dated.
  • We had problems with call quality when calls were routed through subpar routes.

Return on Investment

  • We were able to get real-time feedback on the success of marketing campaigns and put more money toward them.
  • Conversely, we were able to pull money from campaigns that were not performing, which we knew quickly.

DialogTech Rocks and I Love The Product

Incentivized
Gregg TowsleyView profile
Marketing Consultant - SEO Consultant & Internet Marketing Professional in Marketing at Towsley Associates (11-50 employees employees)

Pros

  • It is reliable and never goes down.
  • The reporting is simple to use and provides the right data.
  • The customer service is great, they always answer the phone.

Cons

  • Please update the user interface.
  • More integration with Google Adwords and Google Analytics.
  • More social media presence.

Return on Investment

  • We have a huge ROI because it gives us marketing transparency.

Other Software Used

Google Analytics, Google Ads (formerly AdWords), Facebook for Business