DialogTech Professional, Scientific, and Technical Services Reviews & Insights

Score8.9 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for DialogTech are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Detailed and Helpful Tableau Dashboard: Users have expressed that the Tableau dashboard provided by Dashboard Insights is extremely detailed and helpful in showcasing call information to franchisees. Many reviewers appreciate how it allows franchise owners and managers to have a better understanding of their call volume and where the calls are coming from.

Prompt and Helpful Support: The prompt and helpful support provided by the DialogTech Support team has been appreciated by users. They mention that the support team is always willing to assist whenever needed, ensuring a smooth experience for customers.

Useful Weekly Reports: Reviewers find the weekly reports sent out to franchise owners and managers by Dashboard Insights to be useful. These reports provide valuable insights into the sources of incoming calls, giving owners a better look at their call data.

DialogTech Reviews

3 Reviews

Professional, Scientific, and Technical ServicesMarketing & Advertising3

[True] to heart

Rating: 10 out of 10

Incentivized

August 27, 2021

Use Cases and Deployment Scope

We [use] DialogTech within our Telephony department and across various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally, directly with our client or our call-center. They have one of the best support teams around and are always a pleasure to work with.

Pros

Reporting
Call Tracking
Call Routing
Analytics

Cons

I would like to see a decrease or a restructuring of the current pricing model used for their reverse phone number look-up.
I would like to see a restructuring of their Reseller account grouping/reporting

Likelihood to Recommend

DialogTech is well positioned for the current services they provided, I would like to see then expand to VoIP services in-order to consolidate vendors.

George Laucirica

Telephony Manager at LeadingResponse (Marketing & Advertising, 51-200 employees)

Vetted Review

10 years of experience

View profile

Call Tracking Automation Made Efficient.

Rating: 6 out of 10

Incentivized

February 27, 2021

Use Cases and Deployment Scope

We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.

Pros

Dashboard Insights.
Call Routing.
Call Reporting.

Cons

More integrations.
More Support.
SMS text message tracking.

Likelihood to Recommend

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.

Jorge Peralta

Digital Media Manager in Marketing at White Shark Media (Marketing & Advertising, 51-200 employees)

Vetted Review

1 year of experience

DialogTech was affordable and impactful

Rating: 9 out of 10

Incentivized

April 5, 2019

Use Cases and Deployment Scope

We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).

Pros

The setup and the account manager were extremely helpful.
Good reporting for results.
Multiple facets to track.

Cons

Use of the software is a bit clunky thus we need support sometimes.

Likelihood to Recommend

Well suited for lead generation or e-commerce where you want to drive phone calls and track results.

Verified User

Director in Marketing (Marketing and Advertising company, 51-200 employees)

Vetted Review

2 years of experience

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