TrustRadius: an HG Insights company

What is Diabolocom?

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres.

According to the vendor, thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.

Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including: Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Meetic Group, Coyote, PhotoBox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata… etc.



Media

Screenshot of Inbound calls: Maximize your agents’ performance (IVR, ACD, ...)
Screenshot of Outbound call campaigns: Setup and launch an outbound call campaign in just a few clicks
Screenshot of Email and social networks: Maximize first contact resolution rate (FCR)
Screenshot of Live Chat: Target customers and prospects with cutting-edge precision thanks to our behavioural-targeting technology

1 / 4

Screenshot of Inbound calls: Maximize your agents’ performance (IVR, ACD, ...)