Detrack

Score9 out of 10

3 Reviews and Ratings

What is Detrack?

Detrack is a global delivery management solution that serves users from more than 45 countries (including United States, Australia, United Kingdom, Malaysia, Vietnam, UAE (Dubai), India, South Africa, Canada, and New Zealand). The app is currently translated into 21 languages, with more than 58,000 installations.

Detrack serves clients from a wide array of industries, with a more dominant presence in 3PLs, couriers, cold chain logistics, pharmaceuticals, retailers, food and beverage retailers, e-commerce operators, and logistics software providers.

Detrack has been programmed with the ability to work anywhere on the globe, boasting a carefully designed funneling process that has enabled them to access users from all over the world, right from their home base in Singapore.

According to the vendor, in 2019, users have completed over 23 million jobs and captured more than 81 million E-PODs using the Detrack app.

Categories & Use Cases

Media

1 / 4

Craig Ainsworth View profile

Manager in Corporate at ErbX (11-50 employees employees)

Use Cases and Deployment Scope

We use it to communicate delivery times with our receivers and confirmation of delivery with our shippers. This greatly reduces our need for extra staff and streamlines our communications increasing our customer satisfaction and service levels.

Pros

Automated Communications
Order Tracking
Route tracking/updates easing dispatch

Cons

Routing and route optimization
ease of use

Return on Investment

Reduction of staff required through automation
Increased customer satisfaction through solid communication tools
Ease of dispatch to drivers

Usability

Other Software Used

ZeeMaps

Verified User

Supervisor in Customer Service (10,001+ employees employees)

Use Cases and Deployment Scope

The software was implemented for one of our campaigns; it was provided directly by the customer. In this specific case, it was a private package delivery company. I was trained in the use of the software and after giving training to the users in the campaign, the aim was mostly to keep track of the vehicle fleet of the customer and the new ones that could arrive.

Pros

Easy implementation
Excellent tracking
Variety of payment methods
Friendly interface

Cons

Synchronisation may fail at times.
Graphic designed could be more attractive as it feels dull at the time.
Security options could be higher.

Most Important Features

Implementation
Cost
Tracking capabilities

Return on Investment

Lower training times - positive.
Easy of use for new agents - positive.
Synchronizing issues - negative.

Alternatives Considered

Motive (previously KeepTruckin)

Other Software Used

Motive (previously KeepTruckin), Onfleet

Detrack