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Dendi LIS

Score9.7 out of 10

5 Reviews and Ratings

What is Dendi LIS?

Supporting new and existing labs alike, Dendi is a cloud-based LIS that integrates with every part of the clinical laboratory ecosystem to enable true end-to-end automation.

Dendi offers a suite of software, implementation services, and revenue & operations intelligence for labs.

Categories & Use Cases

Total solution for patient-centered diagnostic workflows

Use Cases and Deployment Scope

Dendi LIS provides out-of-the box integrations with various instruments and vendors. Their ability to integrate with just about anyone puts them miles ahead of the competition. Nowadays, there is a lot of pressure for various business functions to be connected, and the onus is often on internal teams to make that happen. Instead of building out these connections in-house, it often makes more sense to partner with innovative companies like Dendi to bring these business objectives to reality. As such, Dendi LIS is a "full-fledged solution" that spans the entire vertical as a provider. The benefit of having a one-stop shop is pretty clear from the management end in that there is often very little overhead to getting anything done, and their team is quite competent even when curveballs are thrown at them. As a smaller company, it is also much easier to get in contact with support and even company leadership if something is needed. I highly recommend working with these guys, as I believe they represent a changing of the old guard of diagnostic software.

Pros

  • Interfaces & connectivity
  • Subject-matter expertise in clinical diagnostics industry
  • Direct-to-consumer strategies
  • User experience (UX)
  • Communication & support

Cons

  • Better auto-verification support
  • APIs are great but still needs work
  • Training for end users

Most Important Features

  • Support
  • User experience (UX)
  • Integrations & connectivity

Return on Investment

  • Allowed our organization to be more forward-thinking
  • Opened up conversations which we would not be having otherwise
  • Was a "change catalyst" in the company

Alternatives Considered

CGM LABDAQ

Great solution!

Pros

  • Easy to use
  • Great support
  • API
  • Software development

Cons

  • No anatomic pathology functionality
  • Could improve functionality for microbiology

Most Important Features

  • Software partnership
  • Integrations
  • Ease of use
  • Implementation time

Return on Investment

  • Great communication
  • Easy to plan for - they always tell you what's going on
  • Great customer support

Test your patients, not your patience

Pros

  • Product development
  • Customer service
  • Integrations
  • Instrument automation
  • Analytics
  • Revenue intelligence

Cons

  • Not everything is customizable--Dendi LIS has opinions on how to use their system
  • Not the cheapest solution; you get what you pay for though
  • Newer product, so product can be made more mature

Most Important Features

  • Billing interfaces
  • Dendi API
  • Lab-to-lab sendout workflow

Return on Investment

  • Trusted partner
  • 50%+ faster implementations
  • Providing a total lab solution has helped my business grow much faster

Crucial to our post-COVID strategy; confidence-inspiring.

Use Cases and Deployment Scope

The main issue we are trying to address with any laboratory software is that the laboratory needs a single solution for many of its needs, all in one platform. Rather than a patchwork of various solutions cobbled together, it is much easier for us to focus our efforts on working with one partner. That partner has become Dendi for us. Why? It's simple: it's all about accountability within the organization. As a fast-growing "startup", it has been easy to work with them to implement changes and react to market conditions knowing that we can call up the team and talk to company leadership within minutes. The way the team operates gives me full confidence that our needs will be met, and done so quickly. This level of attention to detail is uncommon and goes far beyond most vendor-customer relationships, which is why I call our relationship a partnership instead.

Pros

  • Customer experience.
  • Patient portal and results delivery.
  • Full-fledged offering.
  • Configurability.

Cons

  • Resistant to bespoke workflows.
  • Functionalities are more "broad" than "deep".

Most Important Features

  • Patient portal & results delivery.
  • EHR/EMR integrations.
  • Fast-moving product upgrades.

Return on Investment

  • Undoubtedly positive impact.
  • We can roll out new workflows and assays with confidence.
  • Firmly part of our post-COVID strategy.

Alternatives Considered

XIFIN LIS

Operational excellence

Pros

  • Molecular diagnostics
  • Genomics
  • Clinical testing
  • Toxicology
  • User experience
  • Customer support
  • Industry expertise

Cons

  • No anatomic pathology
  • QC functionality not fleshed out
  • No built-in inventory tracking

Most Important Features

  • Provider portal
  • Patient portal
  • Provider workflows
  • State COVID reporting
  • Direct-to-patient testing system

Return on Investment

  • At least 50% growth year-over-year during my tenure
  • My team was able to internally develop reporting application on top of Dendi
  • Patient intake during COVID was vital to keeping the lights on

Alternatives Considered

CGM LABDAQ, ApolloLIMS and Orchard Harvest LIMS