TrustRadius Insights for DemandTools are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.
Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.
Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.
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DemandTools Reviews
60 Reviews
Mid-sized Companies (51-1,000 employees)
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Our organization had a wide range of issues in regards to data management. With the integration of so many third party applications, it is easy to create duplicate records if there are no proper way of tracking, monitoring, and sanitizing that data coming in. DemandTools has made it easy for us, with DupleBlocker, to create rules to identify duplicates based on email, first name, and last name. The actions we have taken at the moment is to simply report it so we can manually take action to merge or leave alone. This is one of many features we love.
Pros
Find/Report ID tool to cross check external data with internal data.
Make changes with MassImpact without importing or exporting data.
Insert, Update, Upsert, Delete to MassEffect uploaded data.
Cons
The user interface can be cleaned up a bit.
It tends to slow my system down a bit when using the tool.
Exporting options can be limited, then maybe in settings add as needed different options.
Likelihood to Recommend
One experience I had with DemandTools is specifically with Find/Report IDs in which I was able to search my database for any existing donors. I was able to identify which existed by matching the email AND last name to pull the record IDs. These were then used to mark those accounts as existing vs new donors. I do not have any less appropriate scenarios but when exporting the Excel file from DemandTools, there was an option to export for every line item match, which can be confusing without prior reading of knowledgebase article or a YouTube video.
We use DemandTools to dedupe records in our Salesforce Org. DemandTools allows us to use various scenarios to find duplicate records that may have used more than 1 email address. Reducing the number of duplicates in our system allows us to save money when it comes to sending out various print materials to potential students. We do not end up wasting multiple materials to one record or any additional postage it may take. We also use MassImpact to allow us to update large amounts of records in one instance instead of having to do it multiple times.
Pros
Reduce Duplicate records.
Allow mass updates to records.
Easy system to use.
Cons
Perhaps change the layout.
Perhaps some automation.
Have a saved scenario option.
Likelihood to Recommend
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
We use DemandTools to mass update records to add or change information, lead to contact deduping, contact to contact deduping, and finding and reporting IDs to cut back on the dupes created when large imports are being brought into the database. Validity has provided support and resources to help me familiarize myself with the product. I know we are just scraping the surface of what this product can do and am looking forward to continued use.
Pros
Mass Updates.
Mass Deletes.
Finding and reporting IDs.
Cons
Deduping- we need to manually review each to make sure they are in fact the same person and it would be nice to see if there are others in the same position who have found better criteria to pull dupes in by other than the same email. In higher ed, you find a lot of times a parent email is provided and attached to multiple child records.
Likelihood to Recommend
DemandTools is great for cleaning up your database, along with keeping data clean. We use the dupe lists to pull a report but manually review each duplicate to ensure it is in fact the same person being merged. I'd love to see how others are using the product in terms of deduping.
I use DemandTools as a way to manage the data in my Salesforce org. It is a useful tool for the deduplication of records. Duplicates are always a problem in any CRM system. DemandTools makes it easy to manage by allowing for use of advanced logic to locate the duplicates and merge them. I also use DemandTools to find specific records or records that match logical criteria. It is great for returning the record IDs for the matched records.
Pros
Deduplication
Managing data
Finding record IDs
Cons
Overall UI needs an update
Out-of-the-box logic is weak
Matching criteria (exact, first name, etc.) needs more fine-tuning
Likelihood to Recommend
DemandTools is a wonderful tool to use to remove duplicate records from your CRM data by merging the records within the CRM itself according to the logic that you specify. It is also a wonderful tool to use if you need to scan your CRM data for specific records by criteria and need the record ID, or any other field from the record returned.
VU
Verified User
Employee in Information Technology (201-500 employees)
DemandTools is being used by a single department (sales operations) to handle multiple issues, such as identifying and merging duplicate accounts/contacts, updating ownership, and easily identifying data errors. We use it a few times a month normally, but more heavily when we are onboarding anything new from a merger/acquisition. It is especially good when other organizations have not kept up with their data or you don't trust the source.
Pros
Fuzzy logic for identifying address duplicates
Locks in multiple data points while keeping master rules engaged
Allows for saving scenarios so you don't need to remember how you did it last time!
Cons
It can be quite confusing to navigate the initial setup screens
Frustration on same or no data return when you set up scenarios
A little fearful of the "you can't go back" idea
Likelihood to Recommend
We brought in 400,000 records for a department that needed to have their information in Salesforce. The records had never been touched, cleaned, deduped, or cared about. We brought them in, used DemandTools to dedupe and merge, and then only found out the requestors were never going to use them. DemandTools to the rescue when we used them to jettison the whole lot back at them!
We use DemandTools frequently in our Sales Team to make mass changes, mass conversions, or de-duplicate our system. This tool is also very helpful in relating marketing lists with little information to current people in our system using the Find Report IDs feature.
This tool takes makes Salesforce Admin time a breeze. Things that would take hours to address manually are completed quickly with pre-loaded scenarios in DemandTools that work best for our organization.
Pros
Straightforward UI that does what it needs to do.
Makes after-the-fact de-duplication a breeze.
Easy mass updates to data sets - making cleaning data a breeze.
Cons
UI is outdated and could use a bit of a facelift.
Some competitors in this space are more all-in-one tools where DemandTools.
Lack of automation for regular data cleansing - everything we use DemandTools for is manual.
Likelihood to Recommend
Great for general data management. Today alone, I've used DemandTools products to push a new list of leads into Salesforce, take a mass list of customer contacts and update a field required for a new process, and to check the current state of our duplicates in the CRM.
My main hurdle with DemandTools is that it lacks the ability to build automated data cleansing processes into the system that will tie into the CRM like some of the competitors in the industry.
The admins at our company currently use DemandTools to make updates to database and run de-duping scripts amongst other things. Also, the scheduled batch functionality that it provides helps us run batches at pre-determined time intervals and helps with data quality rectification.
Pros
De-duping scripts that allow you to filter data based on various criteria.
Make updates to data.
Scheduled batches for data updates.
Cons
Invoicing and renewals have been very painful. With the constant sales team iteration it becomes very difficult to get in touch with someone.
Help documentation is not very easily accessible.
Sometimes the filters that can be used for filtering data (especially date/time filters) are not very user friendly and flexible.
Likelihood to Recommend
It is a very good ETL tool and provides a lot of configuration possibilities without the need to learn coding. Scheduled batches allow you to perform jobs that would usually require coding experience. The system does feel a bit archaic though and the steps to perform some of the batch updates do not offer the best user interface experience
VU
Verified User
C-Level Executive in Engineering (501-1000 employees)
It is mainly used by the Database Management Team to load and clean information.
The IT team also uses it with JobBuilder to synchronize data between Salesforce objects, export data regularly and also integrate data exported from other applications.
Pros
Scenarios can be saved and reused.
Possibility to configure the number of records treated by a batch or use bulk Api.
Compliant with Salesforce security.
Group several scenarios with JobBuilder to execute multi-steps processes.
User friendly.
Cons
Cannot schedule a JobBuilder scenario. I have to execute them manually every morning.
Include PeopleImport in JobBuilder.
Use joker in criteria.
Likelihood to Recommend
Very useful to get the 18 recordID from any object.
Create contact with the direct account in one shot if they do not exist.
Mass update of selected records to clean the database.
VU
Verified User
Manager in Information Technology (201-500 employees)
