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Data Center Real-User Monitoring (DCRUM), discontinued

Score7.2 out of 10

27 Reviews and Ratings

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What is Data Center Real-User Monitoring (DCRUM), discontinued?

Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product from Dynatrace, and is no longer sold or supported.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Data Center Real-User Monitoring (DCRUM), discontinued has to offer, as determined by TrustRadius' reviewers.
Based on 27 ratings of Data Center Real-User Monitoring (DCRUM), discontinued's features
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Top Performing Features

  • Predictive capabilities

    Data mining of log and other performance data to understand predictors of slowdowns or outages

    Category average: 7.6

  • Application performance management console

    The management console is used to manage monitoring agents and et thresholds, etc.

    Category average: 8

  • Collaboration tools

    Collaboration tools enable DevOps staff to collaborate by adding notes/comments and also integrating with external collaboration tools like ticketing systems

    Category average: 7.4

Areas for Improvement

  • IT Asset Discovery

    Discovery of hardware and software assets on the network

    Category average: 8.5

  • Database monitoring

    Database monitoring means looking for database bottlenecks liable to slow response times

    Category average: 8.2

  • Virtualization monitoring

    Allows for monitoring of virtual applications and servers

    Category average: 8.5

Reviews

What users are saying about Data Center Real-User Monitoring (DCRUM), discontinued.
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Much better than it used to be, but still in need of improvements

Incentivized
Kiran Yakkala
Tools Lead in Information Technology at Cognizant (10,001+ employees employees)

Pros

  • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, is very useful to find the network packet flow across applications
  • It shows the application behavior in terms of end-user performance
  • It integrates very well with other Dynatrace components

Cons

  • Dynatrace as a whole has a lot to improve in network management
  • While it provides a lot of data, it is not always comprehensive; it still needs some manual digging into the issues

Return on Investment

  • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
  • It helped us figure out network bottlenecks in our environment.
  • It is a very costly tool and a lot of other cheaper tools give same kind of info.

Other Software Used

Dynatrace, ServiceNow Now Platform, SolarWinds Server & Application Monitor

DCRUM, legacy and traditional datacenter monitoring for enterprise applications.

Jose Adan OrtizView profile
Sales Engineer in Sales at Mainsoft S.A. (51-200 employees employees)

Pros

  • Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
  • DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
  • Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.

Cons

  • Its configuration requires a lot of technical and business knowledge to drive monitoring expectations to dashboards.
  • DCRUM needs a robust monitoring architecture to store, analyze and visualize all collected data.
  • DCRUM can't monitor the latest Microsoft Exchange versions.

Return on Investment

  • Dynatrace DRUM has helped us to discover issues before affecting a wider range of users.
  • Dynatrace DCRUM has generated a visual impact to monitor degradation service issues to help us resolve problems faster.

Alternatives Considered

Nagios and Riverbed SteelCentral NetProfiler

Other Software Used

Dynatrace Synthetic Monitoring, Elasticsearch, Freshsales CRM

DCRUM - Application insight into the darkest corners of your DC.

Ulf ThornanderView profile
Senior APM Specialist in Information Technology at Red Ocean Software (11-50 employees employees)

Pros

  • The ability to correlate Citrix users and their performance to an actual backend application.
  • Full insight into SAP over all the protocols as well as the customized code makes DCRUM a nice augmention to Solution Manager.
  • The high capacity to decode 20 Gbps traffic on a single box/probe makes it easy to slot in even in high density populated DCs.
  • In an effort to help understand and decode unknown traffic the configuration wizard helps and suggests what things to use in the datastream, since hardly any customers have documentation that covers the network traffic/protocol.
  • It's also very handy to be able to define specific traffic to/from a node as Software Services when they are a shared resource, such as a database, web farm or a DNS. That enables you to cherry pick from as many software services as you want when building the application delivery chain which makes up what a user perceives as "an application".
  • High capacity netflow processing helps you to get insight into devices that might be out of reach for various reasons.
  • One very convenient thing is the self-monitoring/maintenance of the system. Often the installations are left running for a very long time and there is comfort in knowing that they will maintain themselves with data rollup and cleaning tasks so you won't be met by a blank screen due to a full HD or the inability to restart without user intervention.

Cons

  • Major upgrades process is sometimes unpredictable.
  • The use of SQL Server should be evaluated for something else.
  • Easier SSL key handling.

Return on Investment

  • It has reduced the number of war rooms as well as the number of people involved to address issues.
  • It helps in utilization trending for network capacity.
  • It has prevented poor solutions from hitting production.
  • When the various business units launch own initiatives such as third party tools or new platforms, it's become extremly easy to detect.
  • The reports help in the field of continuous improvement as any changes are immediately discovered and can be compared to history. Deviations from what you have decided as a tolerance corridor can be used to trigger alarms, both positive and negative.

Other Software Used

VMware Workstation, JIRA Software, WebEx Meetings

Usability