Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Cat avg: 8.6
Top Performing Features
Opportunity management
Users can track deals and create quotes.
Cat avg: 8.1
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Cat avg: 7.8
Mobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Cat avg: 7.7
Worst Performing Features
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Cat avg: 6.6
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Cat avg: 7.3
Task management
This includes the ability to plan, track, collaborate and report on tasks.
Cat avg: 8.4
Daylite Features from Reviews
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
9.3+20%
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.3
Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 7.8
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
9+22%
Lead management
This includes lead generation, scoring, qualification, routing, and nurturing.
Category average: 7.7
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
8+4%
Task management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.4
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
9+20%
Pipeline visualization
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
Category average: 7.5
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
8.5+18%
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Category average: 6.6
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
9+11%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8
Platform
10+30%
Mobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Category average: 7.7
Daylite Features from the Vendor
Sales Force Automation
Vendor-contributedCustomer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Opportunity management
Users can track deals and create quotes.
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Marketing Automation
Vendor-contributedLead management
This includes lead generation, scoring, qualification, routing, and nurturing.
CRM Project Management
Vendor-contributedTask management
This includes the ability to plan, track, collaborate and report on tasks.
CRM Reporting & Analytics
Vendor-contributedPipeline visualization
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
Customization
Vendor-contributedCustom fields
Users can create custom fields to store additional information on standard and custom objects.
Custom objects
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
Security
Vendor-contributedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Platform
Vendor-contributedMobile access
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.