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Daxko Operations

Score8.9 out of 10

11 Reviews and Ratings

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What is Daxko Operations?

Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.

Categories & Use Cases

Reviews

What users are saying about Daxko Operations.
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Daxko Operations - Providing us with peace of mind in our memberships for over 12 years!

Incentivized
Tara AndrewsView profile
Director of Human Resources and Business Operations in Human Resources at Shawnee Family YMCA (51-200 employees employees)

Pros

  • Operations provides us with accurate membership billing
  • We love the access given to us for detailed reporting for memberships and programs
  • Ease of use and accuracy for our fundraising records and entries
  • Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
  • Since it is a web based service, I can access it at anytime to correct any issues that may occur.

Cons

  • We would like to see an improvement in the ease of creating custom member reports.
  • I would also like to see access to online registration given to those who have not ever participated in any of our programs.
  • This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.

Return on Investment

  • Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
  • We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
  • Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.

Other Software Used

Paycom, Slack, Microsoft Office 365

BRAVO DAXKO!

Incentivized
Aimee SantosView profile
Marketing & Membership Director at Don Roberts Beauty Schools (11-50 employees employees)

Pros

  • VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
  • The other side of Daxko - the member portal - has increased our memberships & our program registrations.
  • The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.

Cons

  • I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)

Return on Investment

  • Our memberships are up.
  • Our program registrations are up.
  • We are saving money on scan key cards for members because members can add their bar-codes to the app.

Alternatives Considered

Trinexum

Great Data Organization Software

Incentivized
Verified User
Director in Customer Service (1001-5000 employees employees)

Pros

  • Store information.
  • Easy to use platform.
  • Volunteer management.

Cons

  • Custom reports are challenging.
  • Transaction reports are confusing.
  • High cost.

Most Important Features

  • Program registration.
  • Member registration.
  • Stores Secured payment.

Return on Investment

  • Increased membership.
  • Simple staff training.
  • Track retention trends.