Daxko Operations Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Daxko Operations are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users find Daxko Operations to be easy to use and understand, with a straightforward interface that allows for convenient management of existing members. Some users mentioned that the user-friendly nature of Daxko Operations makes it easy to train new employees, particularly for enrolling memberships, registering members for programs, and providing customer information. The interface is described as easy to catch on quickly, making it convenient for users to learn the software.

Customer Support: Users appreciate the availability of answers through the help center and quick response from customer service. The in-depth help website, responsive customer service, and beneficial concierge support services are seen as valuable resources for learning the system. The Operations team at Daxko is praised for their quick and thorough assistance. Customer service is described as top-notch, with users feeling supported and happy to call with any issues.

Reporting Functionality: Users value the ease of pulling reports and accessing event/participant data in Daxko Operations, as it greatly contributes to their productivity. The reporting and search features in Daxko Operations are seen as valuable functionalities. The reports in Daxko are well-organized and easy to navigate, providing the information users need. Additionally, the detailed reporting options for memberships and programs are highly valued by users.

Reviews

3 Reviews

Great Data Organization Software

Rating: 7 out of 10

Incentivized

May 13, 2021

Use Cases and Deployment Scope

My organization uses Daxko every day to organize our members and participants. The system stores all of our data, from contact info, to secured payment details, to managing participant schedules. We also recently integrated with any other system to store all of our volunteer data in the system as well. Daxko operations is vital to our non-profit organization and without it we couldn’t do the work we do.

Pros

Store information.
Easy to use platform.
Volunteer management.

Cons

Custom reports are challenging.
Transaction reports are confusing.
High cost.

Likelihood to Recommend

Daxko is great for managing our members. As members enter the organization they are promoted to sign in and the staff are taken to their Daxko page which gives us all of their contact information. This is a helpful feature and I have no complaints. In terms of signing people up for programs through the same system, it can be complicated because there are a lot of extra steps to take in the sign up process.

Verified User

Director in Customer Service (1001-5000 employees)

Vetted Review

5 years of experience

Daxko Operations - Providing us with peace of mind in our memberships for over 12 years!

Rating: 9 out of 10

Incentivized

January 16, 2019

Use Cases and Deployment Scope

We currently use Daxko Operations and Daxko Accounting. Operations are our day to day web-based membership software that allows us to adequately monitor our membership processes and usage of the facility. We love this product for its ease of use and for its ability to keep us updated with any changes that take place within the system. From online tools like program registration, back-office efficiencies like easy access to member information, and standardized processes and data, it has saved our YMCA.

Pros

Operations provides us with accurate membership billing
We love the access given to us for detailed reporting for memberships and programs
Ease of use and accuracy for our fundraising records and entries
Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
Since it is a web based service, I can access it at anytime to correct any issues that may occur.

Cons

We would like to see an improvement in the ease of creating custom member reports.
I would also like to see access to online registration given to those who have not ever participated in any of our programs.
This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.

Likelihood to Recommend

Without Operations, we would be lost in a sea of disorganization within our memberships and programs. Registering for memberships and programs has been so simplified over the years that it makes training new employees a breeze. It is incredibly user-friendly. Our membership staff absolutely LOVE working with Daxko Operations. It honestly makes their job even better!

Tara Andrews

Director of Human Resources and Business Operations in Human Resources at Shawnee Family YMCA (51-200 employees)

Vetted Review

11 years of experience

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BRAVO DAXKO!

Rating: 10 out of 10

Incentivized

April 6, 2018

Use Cases and Deployment Scope

We use Daxko Operations, Accounting, Engage & Mobile. We began the training process with them this time last year and launched the full facility this past October. I cannot say enough wonderful things about all of the Daxko products. Our receipting, membership operations, engagement, etc. have all significantly improved.

The reports we have access to are incredible. It has made it easier and faster for us to make executive decisions to better our facility, memberships, and programs.

Pros

VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
The other side of Daxko - the member portal - has increased our memberships & our program registrations.
The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.

Cons

I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)

Likelihood to Recommend

Our memberships are up and I credit Daxko for this. The products have been nothing but great for us and the training both on-site and off have been great. They were patient, helpful and really catered to us and how we run our facility. We had to make very little changes to transfer from Trinexum to Daxko - and all were positive changes.

Aimee Santos

Marketing & Membership Director at Don Roberts Beauty Schools (11-50 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

BRAVO DAXKO!

Rating: 10 out of 10

Incentivized

April 6, 2018

Use Cases and Deployment Scope

The reports we have access to are incredible. It has made it easier and faster for us to make executive decisions to better our facility, memberships, and programs.

Pros

VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
The other side of Daxko - the member portal - has increased our memberships & our program registrations.
The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.

Cons

I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)

Likelihood to Recommend

Aimee Santos

Marketing & Membership Director at Don Roberts Beauty Schools (11-50 employees)

Vetted Review

1 year of experience

View profile