#1 most frequent
United States of America
98.8%81 installations of 82
What is Daxko Operations?
Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.
Categories & Use Cases
Who Buys & Uses Daxko Operations
#2 most frequent
Canada
1.2%1 installation of 82
Daxko Operations - Providing us with peace of mind in our memberships for over 12 years!
Pros
- Operations provides us with accurate membership billing
- We love the access given to us for detailed reporting for memberships and programs
- Ease of use and accuracy for our fundraising records and entries
- Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
- Since it is a web based service, I can access it at anytime to correct any issues that may occur.
Cons
- We would like to see an improvement in the ease of creating custom member reports.
- I would also like to see access to online registration given to those who have not ever participated in any of our programs.
- This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.
Return on Investment
- Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
- We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
- Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
Other Software Used
Paycom, Slack, Microsoft Office 365
BRAVO DAXKO!
Pros
- VERY user-friendly. We have staff from all generations who were able to transition quickly and seamlessly into Daxko Operations.
- The other side of Daxko - the member portal - has increased our memberships & our program registrations.
- The combinations of all of the Daxko programs together have allowed us to reach more members in less time for simple notifications like a practice is canceled to major notifications such as building closures due to weather.
Cons
- I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)
Return on Investment
- Our memberships are up.
- Our program registrations are up.
- We are saving money on scan key cards for members because members can add their bar-codes to the app.
Alternatives Considered
Trinexum
Great Data Organization Software
Pros
- Store information.
- Easy to use platform.
- Volunteer management.
Cons
- Custom reports are challenging.
- Transaction reports are confusing.
- High cost.
Most Important Features
- Program registration.
- Member registration.
- Stores Secured payment.
Return on Investment
- Increased membership.
- Simple staff training.
- Track retention trends.