Datto SIRIS

I manage a fleet of Datto appliances (Siris, Alto, etc.) for our clientele. I make sure that our clients' servers/workstations backup on their regular schedule and resolve issues with those backups as they arise. The Datto appliances serve as our clients' backup (business continuity) and disaster recovery repositories. The appliances test the backups to confirm that they are solid and sends these backups offsite to Datto's Cloud to ensure that if anything happens locally the data is still available. The appliances and Datto Cloud also allow for the virtualization of backups in the case that a server encounters an issue and is taken offline.

• In most cases, Datto will provide the appliance free of charge with a 3-5 year contract which results in a modest monthly fee instead of a large initial outlay and monthly fees.
• The contract's warranty is top-notch. Failed drives or issues with the appliances are replaced/corrected with free replacements and shipping.

Veeam Agent for Microsoft Windows

Veeam Agent for Microsoft Windows

• Bad technical support
• Manual backups

• I had to spend hours of my time watching their device for failures.
• I also spent hours on the phone while they struggled to figure out what was wrong, randomly switching settings back and forth.
• Second level support was better, but only to a point.
• They continued to bill for months after the account was canceled and the service stopped working.

Carbonite Server, Carbonite Backup for Microsoft Office 365 and ConnectWise Control (formerly ScreenConnect)

Carbonite Server, Nagios Core, Debian OS, NGINX, Amazon S3 (Simple Storage Service)

• Datto has increased our backup revenue due to it just working with less management required.
• The downside is having to fix a lot of the issues ourselves, or escalating an issue which can take time. This does put a dent in revenue.

Continuum, Veeam Backup & Replication and Carbonite Server Backup

DxContinuum, Veeam Backup & Replication, Carbonite Server Backup, Carbonite, Acronis Cloud Backup

• Reliability - we have never not been able to recover a client's data
• Built-in testing and verification of recovery points - saves us time and money
• Super simple to deploy
• Super simple to restore data
• Very fast to restore data

• Saves engineering time & money
• Protects clients
• Makes us look good when we deliver

Axcient x360Recover (formerly BRC), Axcient Replibit, Axcient Backup for Files (formerly from eFolder), Veeam Backup & Replication, Acronis Disaster Recovery Service and Barracuda ECHOplatform for MSPs

Datto Autotask PSA, Datto Backupify, IT Glue, ConnectWise Manage, ConnectWise Automate (formerly LabTech), Sophos Intercept X, Sophos Intercept X for Server, Sophos Central Device Encryption (formerly SafeGuard), Pax8, Auvik, ActivTrak, Barracuda ECHOplatform for MSPs, Barracuda Sentinel, Barracuda Essentials, JumpCloud, Mindmatrix, Nerdio, Kaseya VSA, Duo Security, SonicWall NSA Series, SonicWall TZ

• The reliability of the Datto backup devices.
• The portal so you can always know if the Datto device is successfully backing up.

• Datto has had a positive impact on our business since we've started reselling.
• Most of our customers now have Datto devices (some have multiple) and that has positively affected our company.

Datto Autotask PSA, QuickBooks Online