CrowdCompass is my favorite part of event planning and management
Pros
- Fantastic customer assistance. Always on time, and willing to help.
- Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
- Easy for attendees to use, though a select group did need some extra assistance.
- Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.
Cons
- I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.
Return on Investment
- We were better able to engage with our customers through the app.
- The app helped modernize the experience for our attendees, and for a software company, it's especially important to show that you are on the cutting edge.
- Feedback collection was made SO much easier, and more immediate, through the different features available to us.
Other Software Used
Zoho CRM, Cvent Abstract Management, Cvent Event Management
