Covetrus AVImark Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for Covetrus AVImark are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Well-designed User Interface: Several users have mentioned that the product's user interface is well-designed and intuitive. They appreciate how easy it is to navigate through the interface and efficiently complete tasks. This positive feedback suggests that the product is user-friendly and can be easily adopted by new users.

Helpful Customer Support: Many reviewers have praised the helpfulness of the customer support provided with this product. They mention that the support team is responsive, knowledgeable, and offers effective solutions and assistance whenever needed. The positive experience with customer support contributes to the overall satisfaction and confidence in using the product.

Enhanced User Experience: Users' positive feedback on both the intuitive user interface and helpful customer support highlights their satisfaction with the overall user experience. These aspects enhance usability, making it easier for users to accomplish their tasks seamlessly while feeling supported throughout their journey with the product.

Reviews

3 Reviews

AVImark Review

Rating: 7 out of 10

Incentivized

June 8, 2022

Use Cases and Deployment Scope

We use AVImark as our practice management system for a busy, high-volume nonprofit. When our practice started we were an HQHV spay and neuter clinic, and are now a full-service clinic. We have adapted certain features to suit our needs as we are not like your standard private practices and while there are some limitations, it does get the job done.

Pros

Reporting.
Client management.
Record keeping.

Cons

Emails don't always send.
Sometimes can load very slowly.
Inventory over multi sites is never right.

Likelihood to Recommend

AVImark works for us. Yes, there are times when we wish it could do this or do that, but overall, it does exactly what we need it to. It is easy to use and easy to teach to people with no knowledge of any vet software and it is pretty user-friendly as well.

Verified User

Executive (11-50 employees)

Vetted Review

9 years of experience

Avimark

Rating: 8 out of 10

Incentivized

November 2, 2021

Use Cases and Deployment Scope

We use Avimark company-wide. We use it for all electronic medical records, inventory, accounting, patient documents and reminders. Avimark is very user-friendly on the front end, when you get into the back end of the program as an administrator, it can be tricky. Alot of the functions are kind of backward to figure out.

Pros

Accounting
Inventory
Medical Records
Document Storage

Cons

Better integration with other software such as credit card machines

Likelihood to Recommend

Avimark is very helpful with inventory, accounting, medical record keeping. Customer service is also amazing, they are very helpful most of the time when you call in to address an issue or ask them to help you figure out a shortcut way of doing things that would make everyones' jobs easier. We use Avimark to prompt for documents that we have created with "merge" words.

Rusty VanDolah

Practice Manager in Human Resources at Klein Animal Clinic (11-50 employees)

Vetted Review

3 years of experience

AVImark is pretty average

Rating: 7 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

Our hospitals utilize AVImark across all departments (veterinary teams, transcriptionists, kennel technicians). We use AVImark as our medical chart for patients and scheduling platform for all types of appointments, including surgeries, exams, grooming, and boarding.

Pros

Charting and chart interface are relatively user friendly
Information searches are thorough and effective
Scheduling calendar is easy to use and differentiate between types of appointments and doctors

Cons

Being able to adjust "remove appointment" options on the calendar. Would be nice to change the type to different stages of the exam (i.e. 'checked in', 'with tech', 'with doctor', 'checked out'), rather than just whether the appointment was kept, rescheduled, late, etc.
Inventory monitoring and receiving. There is little provided in terms of inventory control or alerting appropriate users if counts are off (like going into negatives). Variancing is also particularly time consuming and difficult
Better integration with other types of credit card processing companies or technology.

Likelihood to Recommend

Ashley McDermott

Practice Manager in Human Resources at Complete Pet Care Animal Hospital (51-200 employees)

Vetted Review

3 years of experience

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