Coosto Reviews and Ratings

Users have reported frequent errors and poor support, with no feedback provided about support follow-ups. However, despite these challenges, Coosto has proven to be valuable in various social media management scenarios. Many organizations utilize Coosto within complex structures to efficiently monitor multiple channels and coordinate with multiple employees. Stakeholders such as analysts, webcare employees, and editors rely on Coosto to manage social media accounts for their own company and clients. This allows them to save time and have an overview of all activities in one central place.

In addition to social media management, Coosto is also utilized by digital services development teams as a research tool. By analyzing public comments and criticism through Coosto, these teams enhance their user research and experimentation work for various digital services. The insights gained from Coosto help them understand public concerns and sentiments, which then inform the development of communication strategies and drive campaign direction and strategy.

Despite its flaws, Coosto serves as a valuable tool for agile service and communication teams. It provides them with insights into public opinions and opportunities for improvement. Through these insights, teams can develop effective communication strategies and align their campaigns with the needs and concerns of the public.