Convio Luminate (discontinued) Reviews & Insights

Luminate CRM and Analytics is being used to manage our donor database functions and donor tracking functions. It allows for simplified gift processing and receipting, campaign tracking as well as our donor pipeline. In addition to that, it houses individual donor information, everything from phone number to address to date of birth.

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.

Luminate CRM is used by both our fund development department and our programs department to log contacts, track donation and registration income, measure reach of programming, and store contact information.

It works okay if you have a large budget and don't have the technical experience on your staff to set up NSPS appropriately. It probably also works better as a purely development-driven database; trying to track multiple departments with very different goals in the same database is challenging.