Conversica Information Reviews & Insights

Score9.9 out of 10

152 Reviews and Ratings

Community insights

TrustRadius Insights for Conversica are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Exceptional Support: Users have consistently praised the exceptional support provided by the Conversica team, with multiple reviewers highlighting their understanding of business models, goals, and metrics. They appreciate the continuous efforts made by Jen Amundgaard and Caleb Clapp to improve campaigns and optimize the use of the service. The commitment to customer success and responsiveness throughout the purchasing journey and ongoing support has been highly valued.

Time-Saving Automation: Many users find Conversica's service valuable for working with low-level leads and identifying those that show genuine interest in their product or service. By automating outreach, sales and account managers can focus on other activities, saving time and resources. This feature has been seen as a significant benefit.

Engaging Unresponsive Leads: Several users have praised Conversica's effectiveness in engaging unresponsive leads and reaching out to database segments that had lost contact. They consider this capability impossible to replicate with human capital investments. Conversica's ability to bridge the gap between users and potential clients through non-promotional, soft touchpoints for reengagement has been highly appreciated.

Conversica Reviews

46 Reviews

InformationComputer Software26Computer Networking1Internet6Telecommunications10Publishing1Information Services1Online Media1

Great tool that boosted CS productivity!

Rating: 9 out of 10

Incentivized

March 16, 2022

Use Cases and Deployment Scope

we use it primarily for our customer success teams and it helps them engage with our customer issues. The initial chat is pretty engaging via AI and then it will be transferred to a real person. This has really helped us manage all of the conversations that come into our channels for support.

Pros

AI is really good
Adds more productivity hours
organizes all conversations

Cons

UI could be a tad better

Likelihood to Recommend

It is perfect for any sales team looking for automated chat, email, text options. It is also great for any companies that have a large customer success org that they need to help manage the workload for. This tool saves hours on productivity for the customer success org. It allows for thing that usually fall through the crack to actually be seen and how we can improve certain processes.

Verified User

Manager in Sales (Telecommunications company, 501-1000 employees)

Vetted Review

2 years of experience

Great system that offers AI intelligence and touchpoints for mundane lead management

Rating: 8 out of 10

Incentivized

December 16, 2020

Use Cases and Deployment Scope

Conversica is currently being used by our Marketing department to help qualify and warm leads before being passed to sales. Our main goal is to use the system to enable leads to become conversation ready once after they've been generated or interacted with marketing. The system helps address our lack of an inside sales team and provides a good primary screening before entering leads into our lead process.

Pros

The timing of AI interpretation to messaging is a quick turnaround
Leads have several stages they can enter based on responses and are properly bucketed
Conversation flows are fairly comprehensive and have a wide range of use cases.

Cons

AI interpretation is not always correct.
Conversation flows cannot be easily manually altered
Only a small amount of messaging text can be altered and customized
Some of the messaging can appear as if it's robotic

Likelihood to Recommend

Conversica is a good platform for us when used post event. It takes the Inside sales work out of following up on cold or potentially non-responsive leads and still allows us to create touchpoints with the leads. It has also worked fairly well as a follow up for media downloads on our site to gain additional interest or segmentation variables.

Verified User

Manager in Marketing (Computer Software company, 5001-10,000 employees)

Vetted Review

1 year of experience

Ensure that nothing falls through the cracks, strike whilst the iron's hot!

Rating: 8 out of 10

Incentivized

December 16, 2020

Use Cases and Deployment Scope

Conversica is used within our business to ensure that no inbound leads fall through the cracks and that we can respond to any inquiries within our 7 minute SLA ensuring that we contact leads at a time when they're taking an active interest in our company and most likely to convert.

Pros

Allowed us to expand into other regions with their Spanish conversation which opened up new revenue opportunities
Ensures that leads never slip through the cracks, the AI assistant never forgets to send an email or follow up
Ensures that we can strike whilst the iron is hot. Within minutes any inbound leads are contacted by an AI assistant helping to increase conversion rates.

Cons

A little bit more flexibility with the conversations. Sometimes the assistant struggles if anything out of the ordinary is mentioned in the conversation.
Although persistency is a good thing, sometimes the assistant can be that little bit too persistent
Sometimes that assistant can jump the gun. The customer might just be asking for more information and she'll jump straight in to try and arrange a call.

Likelihood to Recommend

Conversica is well suited if your MQL to SQL conversion is low because you're not following up on leads quickly enough or missing them entirely. The assistant automatically sends an email to any inbound inquiry within a defined time limit and they'll always chase the prospect until they get a response. Very suited to a SDR/BDR in it's infancy or organizations with no SDR/BDR team and only Account Execs who may miss leads.

Verified User

Manager in Marketing (Computer Software company, 51-200 employees)

Vetted Review

3 years of experience

"AI: How can I help you?" Very well!

Rating: 7 out of 10

Incentivized

December 3, 2020

Use Cases and Deployment Scope

We use Converscia to scale our marketing inbound qualification efforts.

Pros

Handling volume.
UI with tool.
Service support.

Cons

Understanding the conversations.
Adapting different skills to different languages.

Likelihood to Recommend

When you don't have enough capacity to qualify all interest or want to nurture interest before handing it over to a Sales/inside Sales team.

Verified User

Manager in Marketing (Computer Software company, 10,001+ employees)

Vetted Review

1 year of experience

Conversica is a perfect complement for any sales and marketing team

Rating: 7 out of 10

Incentivized

December 3, 2020

Use Cases and Deployment Scope

We're using Conversica as a compliment to our already large sales team. Conversica is being used to run campaigns across thousands of old and inactive leads to generate opportunities. Conversica is perfect for doing the heavy lifting, something that a human just doesn't have the capacity to do. We will also be using it as part of our general campaign set up. If we're doing ads, social etc. then Conversica will also become a part of that setup. It's a great link between marketing and sales teams. We're using Conversica in the lead generation team across marketing and sales.

Pros

AI automation.
Thousands of conversations at once.
Personalisation.
Conversational marketing/sales.

Cons

User interface.
Conversation editor flexibility.
Reporting capabilities.

Likelihood to Recommend

Conversica is perfect to reach out to huge batches of leads, something that any normal sales teams just do not have the capacity to do. If you get thousands of leads from multiple different channels then Conversica would be a great accompaniment to your general marketing and sales tech stack.

Verified User

Manager in Marketing (Computer Software company, 501-1000 employees)

Vetted Review

1 year of experience

Increased Productivity. Better Resource Allocation. Increased Sales.

Rating: 8 out of 10

Incentivized

November 12, 2019

Use Cases and Deployment Scope

It is currently used by our sales and marketing department to help qualify low valued leads. We also use it to engage old leads that are not being touched by sales. Occasionally we use it to engage with lost leads and opportunities. We have also used it to engage with leads to warm them up before sending them to sales.

Pros

Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
Conversica is also useful in weeding out leads that are not strong.
Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.

Cons

The conversation framework is great, but since you have to restrict your text/script to the fields, so there are some limitations with the flexiblity/customization of the conversations.
While you can set up rules within SFDC to automate some functions such as to disqualify a lead etc, it would be great if you could set up these in Conversica instead of having to rely on an SFDC admin.

Likelihood to Recommend

Great at helping marketing and sales surface leads that might be interested in your product.
Great at working low level leads and see if there are opportunities within a large number of leads
Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.

John Mitzel

Director Marketing in Marketing at 8x8 (Telecommunications, 1001-5000 employees)

Vetted Review

3 years of experience

Simple and effective, fits right in to our demand generation and nurture strategy

Rating: 10 out of 10

Incentivized

October 31, 2019

Use Cases and Deployment Scope

We use Conversica within our Marketing and Sales departments as part of our Marketing Technology Stack. We lean on the tool to help us increase lead scores and to deliver Marketing Qualified Leads to our sales reps. To do this, we primarily use Conversica to nurture cold leads, wake-up very old leads or re-engage with recent Sales Qualified Leads under various circumstances. We also use it to try and find the correct prospect lead at an organization if the lead we *do* have does not fit our buyer persona (interns, junior titles, etc).

Pros

Conversation paths are realistic and drive action from the recipient despite being AI-driven.
Easy interface for sales reps to find, engage and convert leads who respond to the AI.
Granular and customizable reporting tools built-in help us identify ROI and areas for improvement, and are easy to speak up to Executive level reporting.

Cons

The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.

Likelihood to Recommend

Well suited for teams who have a lot of leads but not a lot of salespeople, or for teams with salespeople who need to be highly focused on quality leads. The tool is great at nurturing leads and pushing them toward a call-to-action. Best for small- to mid-sized businesses.

Verified User

Program Manager in Marketing (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

No vacations...no raises...you're hired!

Rating: 10 out of 10

Incentivized

October 14, 2019

Use Cases and Deployment Scope

We're using Conversica in Marketing and Sales to nurture new leads, re-engage older leads and follow up on trade shows and event leads. The primary problem it is solving is consistency in follow up and helping us to identify potential opportunities that have previously been left for dead.

Pros

Consistent follow up and cadence of outreach
Surfacing potential hot leads
Identifying when the ball has been dropped - leads at risk

Cons

Translations - French, German, Spanish

Likelihood to Recommend

Conversica is great at helping small and/or short-staffed organizations to identify leads to follow up on. Rather than spending valuable time having SDRs follow up on lower priority leads, we put Conversica on them and let anything with good quality bubble to the surface.

The area we've had issues using Conversica is on our EMEA region. The translations were not that great. Conversica is not quite ready for prime time on the translation front.

Verified User

Director in Marketing (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Offload bad Leads and make Sales winning opportunity easier

Rating: 9 out of 10

Incentivized

October 12, 2019

Use Cases and Deployment Scope

We use Conversica to better qualify leads for sales to result in an appointment and opportunity Conversion. Primarily as a Sales Assistant for acquisition and Customer Success assistant for Base. The primary reason we brought in Conversica was to take the burden from sales to work with sorting out a large volume of marketing qualified leads. Conversica Sales Assistant can offload close 90% of volume allowing sales reps to focus on 10% of top quality leads that can result in an opportunity. Later we expanded to a regular health check with the existing base customer - another high volume activity that Convesica Customer Success Assistant can help in offloading unproductive sales interactions quickly.

Pros

Offloading low-quality, unproductive marketing qualified leads from sales.
Increasing virtual human touch without having to increase sales headcount.
Re-confirming contact info and verifying an appointment was completed.

Cons

Contextual understanding of email responses - resulting in false hot leads or not turning real interest to hot leads.
Conversation track build and mapping interface - could be more intuitive.
Reporting - lack of ability to go deeper once the initial report is created.

Likelihood to Recommend

Good use cases - sales qualification, customer health check, warming up inbound leads for engagement

Not a good tool for deeper engagement/interactions - primarily used as a high level conversation starter before real person is involved - however it will eventually need to be handed off to real person for deeper questions.

Verified User

Employee in Marketing (Telecommunications company, 10,001+ employees)

Vetted Review

1 year of experience

Conversica is a great tool to save your Sales team time & increase conversions!

Rating: 9 out of 10

Incentivized

September 27, 2019

Use Cases and Deployment Scope

We use Conversica across our Sales team to be the first contact to cold leads, or to reach out to lost leads to see if we can re-engage them. It helps our Sales team save time in contacting colder prospects.

Pros

Saves our Sales team time.
Very persistent in reaching leads.

Cons

Understanding replies better.
Syncing with Salesforce.

Likelihood to Recommend

To act as the first point of contact it works great, but when it comes to actually answer prospect questions it does not do so well.

Verified User

Manager in Marketing (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience