TrustRadius: an HG Insights company

ConnectWise BCDR

Score10 out of 10

10 Reviews and Ratings

What is ConnectWise BCDR?

ConnectWise BCDR (formerly Recover, or Continuum) is a combination of disaster recovery technology and Continuum's NOC with 24x7 monitoring and troubleshooting support, supporting MSPs with extended BDR capacity. Continuum was acquired by ConnectWise in late 2019.

Because we have ConnectWise Recover in place, we're able to be more efficient with less people

Use Cases and Deployment Scope

By using the ConnectWise Recover unlimited off-site feature, we were able to move the company completely to the cloud which means employees now are able to work faster after an outage. ConnectWise Recover's ability to virtualize servers in the cloud for uses above and beyond pure disaster recovery helps us to be more efficient and responsive to clients. Ensures data is securely backed up, protected, and accessible when it's needed.

Pros

  • The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
  • Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
  • All our server and desktop patching is properly managed and tested.

Cons

  • Navigating the user interface can be tricky.
  • I look forward to new features coming out this year.

Most Important Features

  • Server/Desktop Vault Agent offers the ability to backup critical business data.
  • Granular Snapshot and retention policies can be configured as needed.
  • Should a protected server go offline, it can be instantly booted virtually.

Return on Investment

  • Cloud-based replication and recovery.
  • Unlimited storage.
  • Instant virtualization.
  • Low fixed monthly price per protected server or desktop.

Other Software Used

ConnectWise Control (formerly ScreenConnect)

Cloud-based backup with decent support

Pros

  • Automation.
  • Management.

Cons

  • Reporting.
  • Responsiveness.

Return on Investment

  • Less employee workload.
  • Increased productivity.

Alternatives Considered

Infrascale Platform

Other Software Used

GoDaddy, ConnectWise Manage